Hansel Toyota

Got a new car I have been corresponding with the internet manager for a few month...was waiting for the right deal. Katie was awesome from the beginning. Not pushy I have been corresponding with the internet manager for a few month...was waiting for the right deal. Katie was awesome from the beginning. Not pushy and very informative. Bob our sales guy was great too, straight to the point. More

Who Would've Thought I had been looking for a Highlander for 2 months, 6 dealers using a 300 mile radius. I called Hanzel Toyota in Petaluma. Jeremy of Internet Sales, fr I had been looking for a Highlander for 2 months, 6 dealers using a 300 mile radius. I called Hanzel Toyota in Petaluma. Jeremy of Internet Sales, friendly, professional and accommodating, answered the phone, promptly checked his inventory and found 2 identical ones, different colors, and offered to pull the keys. Upon my arrival Jeremy introduced me to Blue the salesman, respectful, knowledgeable, energetic , to assist me. Blue insisted I drive the one I really thought my husband wouldn't want, took the time to place them side by side and patiently took pics, many pics to send to my husband. My husband liked the Oh La La Red one better after all. Blue and I moved forward to negotiations and were joined by Stewart the Sales Manager, calm, patient, knowing. Because of the professionalism, knowledge and respect I experienced, we are thrilled to have our new XLE AWD Oh La La Red Highlander. Great environment. I would definitely do it again. 3 men, Great respect, integrity and manity. Who Would've Thought More

Best customer service! Buying a new vehicle at Hansel Toyota was a very positive experience. The sales consultant was professional, knowledgeable, patient, forthright, effi Buying a new vehicle at Hansel Toyota was a very positive experience. The sales consultant was professional, knowledgeable, patient, forthright, efficient and informative. The attention paid to my particular needs was excellent The floor manager was most personable and helpful also. Thank you! More

We bought a car We worked with Richard Hahn, and he was great. Very friendly and knowledgable. He answered all our questions, didn't pressure us and made us feel comf We worked with Richard Hahn, and he was great. Very friendly and knowledgable. He answered all our questions, didn't pressure us and made us feel comfortable. However, Daniel wasn't so good. He told my wife she was making a bad decision to not buy their insurance, and uphold my wife an alarm system without telling her it cost money. An alarm system which I previously said I didn't want. All this happened while I had to step away from the office. Hopefully I can get them to fix this up for us. More

Great car buying experience Needed a car and they made it happen. Highly recommend anyone looking to buy a car to buy from here. Great customer service. Quick and fast prosess. Needed a car and they made it happen. Highly recommend anyone looking to buy a car to buy from here. Great customer service. Quick and fast prosess. More

Excellent service We came from out of town to purchase a camry hybrid and received friendly, knowledgeable service. Even as we waiting through each of the various stage We came from out of town to purchase a camry hybrid and received friendly, knowledgeable service. Even as we waiting through each of the various stages of the process, we felt well taken care. More

Very good salesman My salesman Robert was very good. He was helpful and patient as we made a decision. He did not pressure but stayed available whenever need. My salesman Robert was very good. He was helpful and patient as we made a decision. He did not pressure but stayed available whenever need. More

Surprisingly Pleasant Jared was courteous and professional. Not at all pushy and quite knowledgeable. Very good combination. This was our very first stop and he and the Ha Jared was courteous and professional. Not at all pushy and quite knowledgeable. Very good combination. This was our very first stop and he and the Hansel team made the process so easy we didn't need to look further. More

Beyond amazing customer service Thank you robert for all your help you were quik ,helpful ,and a savior.A+service .i got a great deal and couldnt be more satisfied .everything was r Thank you robert for all your help you were quik ,helpful ,and a savior.A+service .i got a great deal and couldnt be more satisfied .everything was real simple and quik. More

Everyone was professional and friendly. I dealt with Blue, Robert, Keith, Katie, and then to finance. This was by far the easiest and best experience I have ever had buying a new car. I woul I dealt with Blue, Robert, Keith, Katie, and then to finance. This was by far the easiest and best experience I have ever had buying a new car. I would recommend this dealership and this sales force to anyone looking for a great car buying experience. More