Hanford Chrysler Dodge Jeep Ram

Took my truck in for warranty work. The service department staff was courteous and helpful. I got my truck back quickly. The service department staff was courteous and helpful. I got my truck back quickly. More

Great service very welcoming they are willing to work with you and did not feel pressured on buy a vehicle with you and did not feel pressured on buy a vehicle More

My check engine light came on and when I brought it in, they kept repairing a different part which was covered by my warranty. They have had my vehicle now for 1 1/2 weeks. They still can’t figure out wher they kept repairing a different part which was covered by my warranty. They have had my vehicle now for 1 1/2 weeks. They still can’t figure out where the leak is and assured me that it would be safe to drive even though it is not passing diagnostic. So bottom line, I have my vehicle back after all this time and it is still not repaired. More

customer service was good. ..great selection of cars and trucks... they explain very well ..was a great experience ..great selection of cars and trucks... they explain very well ..was a great experience More

Everyone involved in the transaction was super friendly and competent. Special thanks to Juan, who did an impeccable job on the sale and customer service. and competent. Special thanks to Juan, who did an impeccable job on the sale and customer service. More

Robbie was very understanding and helpful when it came to scheduling and getting my car looked at I appreciate it. scheduling and getting my car looked at I appreciate it. More

Robby the service guy explained everything and my car was ready when he said it would be. Very grateful. I will be back ready when he said it would be. Very grateful. I will be back More

Left side Retractable step continues to have problems and get stuck partially when opening/closing driver side doors. This issue began within a month of install. It was “repaired” but it started again for th get stuck partially when opening/closing driver side doors. This issue began within a month of install. It was “repaired” but it started again for the past month. This issue has not been resolve even after the computer coding the errors. Took it in for repairs and was told nothing can be done because the step operated and did not code, but the computer shows the coding from the issue. More

Wait time is unbelievable long, especially when you have an appointment. Customer service is horrible, when it comes to the service department. They waited a full week just to submit the claim for the warra an appointment. Customer service is horrible, when it comes to the service department. They waited a full week just to submit the claim for the warranty, and their excuse was that, "Everytime I get on the phone, someone walks in". Yes, that may be true, but when does my spot in line comes next? Especially if I already had an appointment. My business is going to be taken to a different dealership after this run. More

Not only was my car kept for several days, they charged me 100$ for something I already knew. Then when it came to ordering the part, prior to my arrival at the dealership it was understood they would orde me 100$ for something I already knew. Then when it came to ordering the part, prior to my arrival at the dealership it was understood they would order it and would be in within 5-7 days. I was willing to pay the amount listed, but as I showed up, all of a sudden “we can’t order ANY parts” when I asked the gentleman to clarify what that meant he stated, “due to a strike…or something?” How does that help a customer understand what’s going on in your department? It was a poor excuse to me, after keeping my car for 3 days without a single update. They would like me to “return when we are able to order again” for what?? To get charged seperate 100$+ plus labor and parts? Absolutely horrible service. More