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Handy Toyota - Service Center

St. Albans, VT

4.5
1,399 Reviews

1,399 Reviews of Handy Toyota - Service Center

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December 02, 2023

Waited almost 2 hours, only to be told my car did not past inspection and it will cost more than 13,00 fix. I took it somewhere else and all they had to fix was the muffler, the only part that need repla More

by lyndonvile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Westen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Handy Toyota responded

Thank you for your feedback. The inspection process can take time, but we apologize that you may have waited longer than you expected. We never want to leave anyone waiting. Your feedback allows us to improve our process. We are happy to hear you were able to find someone to pass your inspection, however, we will never pass a car that doesn't pass the Vermont State Inspection. We hold our integrity and our techs to a high standard and wouldn't pass a vehicle that fails.

December 01, 2023

Easy to do business with these folks. They were very accommodating to get my tires and wheels swapped during a very busy time for them. Thanks Josh for your efforts to make the sales exp More

by tbikeski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric McLaren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh L'Esperance
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2023

Charging $500+ for front brakes that weren't even needed in order to get a ‘free’ inspection is wrong. It is not okay to take advantage of customers this way. Makes me not ever want to buy a vehicle from th More

by pjacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Westen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Handy Toyota responded

Thank you for your feedback. We have talented and well trained technicians in our shop. We do not sell service to customers they do not need. We appreciate your business and will recommend services to keep your vehicle in the best shape we can.

November 30, 2023

William was great! Personable, , joyfully answered questions and explained very well! Handy’s has a great team. Owners/operators clearly express gratitude to their cu More

by Much2do2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Handy Toyota responded

Thank you for the review! We are so happy to hear that!

November 30, 2023

Excellent service, very professional, very clean. Comfortable waiting area. Waiting time was very short, perfect. More

by rrramos1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Handy Toyota responded

Thank you for the review! It's great to hear that you were comfortable!

November 29, 2023

Love the dealership and the service department does a really good job. Will recommend to all of my friends. More

by kdout35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Handy Toyota responded

We appreciate you taking the time to leave us a review! We are happy to hear that!

November 29, 2023

As always, customer service is world class. Friendly, professional and prompt service. I look forward to continued business in the future. More

by Nick Goodreau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Errol Rule
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Handy Toyota responded

Thank you so much for your review! We appreciate you taking the time to leave us one!

November 29, 2023

Everything was done in timely manner and great customer service when I picked it uo More

by Lkmthree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Handy Toyota responded

Great to hear that! Thank you for telling us about your experience!

November 28, 2023

I couldn't have asked for a better experience. Jason and Todd are a great team. They were very professional and explained exactly what needed to be done to my car, and performed the work in a ve More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Laflam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Handy Toyota responded

Thank you so much for the kind review! We are so happy to hear that you had a good experience!

November 28, 2023

William very personal. Always a great experience at Handy's. Will return in the future. More

by west1450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Handy Toyota responded

Thank you so much for the review!

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