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Handy Toyota - Service Center

St. Albans, VT

4.5
1,399 Reviews

1,399 Reviews of Handy Toyota - Service Center

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December 25, 2023

Very disappointed. Left my car for few hours to replace brakes, change oil and inspection. I ask if I can rent a car, I got a voucher for rent but no body asked me what More

by mikkidam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Handy Toyota responded

We are sorry to hear about your experience at our dealership. The $200 hold was for incidentals, much like you would see if you rented a hotel room. That money was a hold and company policy to charge, but is refunded at the end of the rental. Every customer who uses our rental services are subject to the same policy. We appreciate your business and were glad we were able to set you up with a complimentary rental.

December 24, 2023

very pleasant quality eork in a timely manner thank you and have a wonderful holiday! More

by mycar
Recommend Dealer
Yes
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2023

The Handy service was quick and definitely up to par! I was very satisfied with every aspect of work done on my vehicle! Highly recommend! More

by Camshaft1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Handy Toyota responded

Thank you for taking the time to leave us a review about your recent service experience. We are happy you had a good experience, and hope to continue being able to service your vehicle in the future!

December 22, 2023

They are very organized and streamlined! Also I like shuttle service. I rarely wait and it’s easy to get in. More

by katya
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Handy Toyota responded

Thank you for taking the time to leave a review about your recent experience with Darren and our service department! We look forward to continuing to take care of you and your vehicle.

December 22, 2023

The service was a bit more than anticipated ( $720 vs. $650), and it took two trips (not just a short hop from Jericho). Naim was knowledgeable and attentive, and apologized for the delay, and also went t More

by paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naim Qubrosi
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2023

My experience at Handy Toyota was great. Darren is professional, knowledgeable and friendly. As always, it was a pleasant experience. More

by dmanchester212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Handy Toyota responded

We really appreciate you leaving us a review! Thank you so much!

December 21, 2023

Alan Brown is an excellent Service Advisor. The Handy Service Department did a very good job repairing my vehicle. More

by bletcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Handy Toyota responded

Thank you for your review! We are happy to hear that you had a good experience!

December 20, 2023

Alan is always fantastic to work with. He is very professional and thoughtful but also tells you what you need to do and is accurate about what your vehicle needs. Jason Paquette, Service More

by Jnichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Handy Toyota responded

Thank you for the review! We are happy to hear that you had a good experience!

December 18, 2023

Thank you for getting everything done promptly and reinstally the piece that we weren't sure where it went.. Greatly appreciated! More

by lori.simpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Handy Toyota responded

Thank you so much for the review! We are happy to hear that!

December 18, 2023

Alan was very good and knowledgeable. I've been a customer for 14 years but I won't be buying my next car from this dealer. More

by sandithescot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Durkin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Handy Toyota responded

We are sorry we couldn't come to a deal when you came to our dealership. We appreciate your business and hopefully you think of us in the future.

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