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Handy Toyota - Service Center

St. Albans, VT

4.5
1,356 Reviews

1,356 Reviews of Handy Toyota - Service Center

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April 25, 2024

Handy Toyota is the best. They are efficient, tend to every detail and all with kindness. More

by hdattilio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Handy Toyota responded

Thank you for the review! We appreciate it!

April 25, 2024

Super service - the best. Always pleasant and on-time. The best dealership in Vermont. Great More

by ed_debor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Handy Toyota responded

Thank you so much for your review! We greatly appreciate it!

April 25, 2024

My only concern is my service was to be an hour tops. It wasn’t finished for two and a half hours. Perhaps, they overbooked or a mechanic called in sick? The schedule for the day could calculate the leng More

by sbeaumontsnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Naim Qubrosi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Handy Toyota responded

Thank you for the review! We appreciate your feedback on how to make your experience even better in the future.

April 24, 2024

I was disappointed in my service at Handy Toyota. I was there for a scheduled appointment. They put me in for an hour and a half appointment. They informed me that my car need 4 new brakes but there More

by bauman.peace.nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Naim Qubrosi
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Handy Toyota responded

Thank you for your feedback. We have a fairly tight schedule and sometimes we cannot perform service that wasn't scheduled and a future appointment is sometimes needed. If you'd like to discuss the $75 charge, you can contact our Customer Relations Manager at (802) 582-8183.

April 24, 2024

I was told I would be waiting for an hour and a half to two hours for my car appointment (which was scheduled ahead of time). However it took Handy’s in Saint Albans 3 hours and 22 minutes to complete the More

by sarahtucker1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Naim Qubrosi
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Handy Toyota responded

Thank you for your feedback, Sarah. We sincerely apologize for the long wait time. We never want to leave someone without checking in, and this seems like we dropped the ball. We do offer complimentary shuttle service around xx. Albans you could use during your next visit. Please contact our Customer Relations Manager at (802) 582-8183 during your next service so we can ensure this doesn't happen again, or contact him to discuss this issue further. Thank you for your time.

April 24, 2024

My car was done when they bought it out from the garage and then had to wait 45 minutes for the bill More

by dchadtina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naim Qubrosi
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2024

They always do me right. I would highly recommend Handy Toyota for service and repairs. In addition they are always polite and considerate of my needs. More

by golden516
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Handy Toyota responded

Thank you for leaving us a review! We appreiciate it!

April 23, 2024

Service was great. Working with the parts dept was a challenge though. I wanted to take advantage of Toyota’s buy 3 tires/get 1 free promo. More

by petrice1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Handy Toyota responded

Thank you for letting us know! We are happy to hear that you had a good experience!

April 19, 2024

Great service and friendly staff. Willing to drive out of my way to use them! More

by corbetsj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Handy Toyota responded

Thank you for the review! We greatly appreciate it!

April 19, 2024

First time at Handy Toyota for service. Darren was very nice and answered any questions I had. Later when I got home I noticed grease or dirt in my car, assuming someone’s hand when the More

by tjcusson21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Laurencelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Handy Toyota responded

Thank you so much for your review! We are happy to hear that everything worked out!

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