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Handy Toyota
St. Albans, VT
4,028 Reviews
Welcome to Handy Toyota, Vermont's Oldest Toyota Dealer!
~Customer satisfaction before, during, and after the sale~
Handy Toyota has been serving the automotive needs of our customers from Franklin, Lamoille, and Chittenden counties since 1952. Though we're located in the heart of beautiful downtown St. Albans, Vermont, we attract much of our business from the greater Burlington/Williston area due to our reputation for small town integrity and big city deals.
At Handy Toyota we will do anything within our means to earn your business. Our Sales and Service staff have many years of experience and the dedication to provide you with the best possible car buying/servicing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,028 reviews
July 25, 2012
Tom,Kyle,and Sam were very friendly,knowlegeable,and made buying my new Highlander a very pleasant experience! The financing terms were the very best. buying my new Highlander a very pleasant experience! The financing terms were the very best. More
by aleman52
July 18, 2012
i had to have the tundra recall work done, kyle was amazing,no run arounds, no bull. to the point and in simple english. he made you feel like you were part of the team. kyle even went out of his way amazing,no run arounds, no bull. to the point and in simple english. he made you feel like you were part of the team. kyle even went out of his way to make sure i got a fender that needed fixing to pass inspection.i wont go any where else for service.kyle and the men are top notch. More
by knightwing51
Employees Worked With
Patrick Bell
July 15, 2012
Ali was very friendly and courteous. The dealership worked with us to get us the exact car that we wanted in a timely manner and gave us a good trade-in for our vehicle. worked with us to get us the exact car that we wanted in a timely manner and gave us a good trade-in for our vehicle. More
by royg
Employees Worked With
July 13, 2012
Dealer emphasizes customer satisfaction. No high pressure sales which is nice. New location definitely needed to increase parking space. Looking forward to winter test drive. Love the Rav4! sales which is nice. New location definitely needed to increase parking space. Looking forward to winter test drive. Love the Rav4! More
by wloller
Employees Worked With
Doug Jacques, Doug Jacques
July 12, 2012
Usually shopping for a new vehicle is akin to a visit to the dentist office, filled with trepidation and anxiety! Not so with Handy Toyota! Our exprience was 100% positive and orchestrated by one of the ni the dentist office, filled with trepidation and anxiety! Not so with Handy Toyota! Our exprience was 100% positive and orchestrated by one of the nicest sales person I've ever met, Jordan Mosher. Jordan was respectful and courteous,and took the time to get to know us in a way that was genuine. He gave us all the time necessary for us to get comfortable with him. He never pressued us into a decision. A less principled person would have used the fact that a $500 factory incentive was due to expire that day. Jordan never mentioned it until I brought it up, explaining that he did not want to pressure us. That was impressive! Even more impressive was that after the sale was made Jordan continued to go the extra mile for us. In some cases, once the deal is done, the sales person will no longer do the little things to impress a customer. Not Jordan! When we picked up our new Tacoma the following day, he took us through the documentation that comes with a new vehicle and explained everything. He had taken the time to write down the Roadside Assistance toll free number, and the key number and attached his business card to the documentation packet. These seemingly small things made the difference for us. He took the time to introduce us to the Service Dept folks who friendly and welcoming. A special thanks goes to Jackie Tatro, whose quick response to our on line request for a quote got us to Handy Toyota. Thank you Jackie. Youre behind the scenes work was appreciated. All in all we left in our new truck feeling that we were just adopted and welcomed into the Handy Toyota family. More
by majion
Employees Worked With
Jackie Tatro
July 11, 2012
I recently popped the hood of my 2009 Handy Toyota Tacoma to give the engine area a nice cleaning. I had been under the hood in the past but never to give it a clean. To my shock, I discovered an official to give the engine area a nice cleaning. I had been under the hood in the past but never to give it a clean. To my shock, I discovered an official Toyota sticker at the very front of the hood (underneath near the grill) from my 09/16/2010 visit detailing the modifications and the dealer code. Written on the sticker in marker was the phrase: "Jesus Saves". Was first reaction was to be bummed that I missed it over a year ago. My bad. But seriously, I know the truck was a lease and all at the time, but our contract never said anything about buying into a religion. I contacted Adam Luneau who mentioned in a previous post on DealerRater to let him know if something needed attention. Super pleasant guy, very friendly and was extremely apologetic. Sounds like they had/have a guy who has since been addressed for doing this in other fashions with other vehicles. Adam also said to contact him the next time we're on the car market and he would help us out. Which is where the quandary comes in.... I've bought a total of 2 new vehicles in my 26 years of driving. That's roughly once every 12 years (deducting the 3 years it has been since getting the Tacoma). Maybe in 9 years Adam will still be around to make good on the pledge. Or maybe he'll be on an island somewhere toasting that he is not near his apostolic staff. Or maybe I will? Either way, the redemption promise is too abstract to me to draw me back for another purchase. And does it mean a jihad haggling over sticker price? Sigh. Personally, I'd like to see this Jesus-freak ordered to detail my truck on his own dime - and with no further preaching. Too much to ask? Maybe. In the meantime, I'll throw my experience up on DealerRater and let others decide how to proceed with their own shopping. More
by tikiskis
Employees Worked With
Adam Luneau
July 10, 2012
We just purchased our 8 or 9th new vehicle from Handy Toyota. We have always dealt with Ali Kamal, he has always greated us with a smile and is very helpful with making our choices. He goes above and b Toyota. We have always dealt with Ali Kamal, he has always greated us with a smile and is very helpful with making our choices. He goes above and beyond to treat his customers as friends. Also, with all our Toyotas we have had all service done at Handy Toyota, what a wonderful group of young men that work in service. We feel very confident in their knowledge. Thank all the team for everything. Connie & Leonard Hathaway More
by lenhath
July 08, 2012
We traded our 2007 Sienna for a 2012 Sienna. Both vehicles were purchased from Ali Kamal. Ali maintained contact with us throughout the past five years with birthday and greeting cards. A nice touch. vehicles were purchased from Ali Kamal. Ali maintained contact with us throughout the past five years with birthday and greeting cards. A nice touch. We have been pleased with his approach and efforts. We have had good service when required. The staff have been knowledgeable and courteous. More
by robfrankmar
June 28, 2012
We were very satisfied with the friendly service that we received at Handy Toyota everyone was very helpful and gave us all options and we went with the lease. Thanks to all Jack & Helen Bourbeau. received at Handy Toyota everyone was very helpful and gave us all options and we went with the lease. Thanks to all Jack & Helen Bourbeau. More
by jahab111637
