Back

Handy Toyota

St. Albans, VT

4.7
4,154 Reviews
Welcome to Handy Toyota, Vermont's Oldest Toyota Dealer! ~Customer satisfaction before, during, and after the sale~ Handy Toyota has been serving the automotive needs of our customers from Franklin, Lamoille, and Chittenden counties since 1952. Though we're located in the heart of beautiful downtown St. Albans, Vermont, we attract much of our business from the greater Burlington/Williston area due to our reputation for small town integrity and big city deals. At Handy Toyota we will do anything within our means to earn your business. Our Sales and Service staff have many years of experience and the dedication to provide you with the best possible car buying/servicing experience.
Contact Dealership

701 Highgate Road

St. Albans, VT

05478

Directions

By Type

Showing 4,154 reviews

September 23, 2023

Quick and easy I was in and before I could take my nap. Good job More

by Jack
Recommend Dealer
Yes
Employees Worked With
Jacob Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Handy Toyota responded

Thank you for the review! We are so happy to hear that!

September 23, 2023

Check in was typical with no surprises. However, the wait time for oil change and tire rotation was long. Car in at 9:00 and out at 10:40. They said they had a back up but on Saturday th More

by troutmonger49
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Handy Toyota responded

Hello, thank you for taking the time to leave us a review about your recent service experience. Typically the estimated waiting time for an oil change and tire rotation is anywhere from 1.5 to 2 hours. The time seems to be on track for what we estimate, but we are sorry it didn't meet your expectations. Please note we do offer a drop off service, and also complimentary rentals in case you aren't able to wait for the vehicle. We have a team of service schedules who reach out for our appointments, there are a few automated emails that will go out, but otherwise it is a live person. I reached out to that team and recommended only call you vs. sending text messages in case that is better for you. Your service advisor should write when your next appointment is, so as you get closer to that date please feel free to just give us a call to confirm it. We want to make sure that we are taking care of our customers and providing you with a service time that works best for your schedule, which is a big reason for these pre-scheduled "tentative" appointments. Again we are sorry that we missed you during the confirmation process, and hope that we can give you a better experience in the future.

September 22, 2023

William was awesome, explained every detail of my service. He made me feel at ease with my decision More

by Peytonjohn2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Westen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Handy Toyota responded

Thank you for the review! We are happy to hear that William was so helpful!

September 22, 2023

Check-in was easy and the waiting room was clean and comfortable with free coffee, tea and wifi. More

by williaml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Handy Toyota responded

Thank you for taking the time to leave us a review, we are happy you enjoyed your experience with us!

September 21, 2023

Went in for some brake work and inspection , came out all set to go , short period of time , very nice gal at service desk everything was on the up and up .......great More

by scottarainville1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Handy Toyota responded

Thank you for trusting us with the service of your vehicle and for taking the time to leave our service department and Tory a review! We pride ourselves on customer service, and Tory is a great example of how we expect our staff to treat our customers.

September 20, 2023

Helpful and courteous. They always make me feel welcome. I had an appointment at the same time. My vehicle was going in and the shuttle was wonderful. Grateful for the opti More

by chris.nichols802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Handy Toyota responded

Thank you for leaving a review! It's great to hear that you felt welcome here! We appreciate you letting us know!

September 20, 2023

First and foremost, huge shut out to Cody and Eric. From the moment I first inquired about the availability of a Toyota 4Runner all the way through to the moment I drove it off the lot the same day, by More

by Aimee C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric McLaren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Durkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Handy Toyota responded

Thank you so much for the review, Aimee! It's so wonderful to hear that you had such a great experience with us! Thank you for leaving such a detailed and thorough review of your time here! We really appreciate you taking the time to do so! We are so grateful to have fantastic customers like yourself!

September 20, 2023

It was a pleasure working with such a pleasant person. I didn't realize it was a tire change, not an oil change, and he pleasantly advise me of the service needed. We are a Toyota family and we love the More

by pattibourbeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Handy Toyota responded

Thank you so much for the review! We are so happy to hear that you had a good experience with us!

September 19, 2023

Ali Kamal was the salesman who helped me and did was swift with helping me test drive a car and I left a few hours with a new car! More

by jessikaherron6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Handy Toyota responded

Thank you for the review! Congrats on the new car! We hope you enjoy it!

September 19, 2023

Always great service. The staff goes above and beyond. Would recommend them to anyone! Thanks handy Toyota team. More

by dkshark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Handy Toyota responded

We appreciate your review! It's great to hear that our team went above and beyond for you!

...
137
...