Hall Chrysler Dodge Jeep RAM Virginia Beach

A Few months ago my husband and I purchased a certified pre owned used Dodge Journey I declined the key replacement insurance because I was under the impression that I was going to get a spare key and all pre owned used Dodge Journey I declined the key replacement insurance because I was under the impression that I was going to get a spare key and all I needed was 2 and then they gave me one and said that was all the car came with. I had to demand a second key. Then about a month later I realized that I was not getting good radio service because I did not have an antenna. I had no idea I was missing an antenna some cars have them and some cars have a little black stump so I had to fight for an antenna. Thee months ago I took the car in to get an oil change, I was there for 3 hours with my 3 month old baby who needed a diaper change. I walked into the bathroom and the changing table was lying on the floor, there is no counter space and it is completely unsanitary there is only a small sink and two small stalls. It was a cold rainy day and they told me to walk outside a block and a half up to new car sales and use there bathroom! In my opinion that was totally unexceptional, they should have said I am sorry, come use an area in the back we are getting someone to put it up. Three months later I come back for an oil change and to my surprise the changing table is still on the floor. I told the girls at the front that I really don’t want to complain but I was here 3 months ago and the changing table was not up and it is still on the floor. There response was I know and we have complained too! We choose Hall dodge on Virginia Beach Blvd because they claim to be a family orientated military friendly establishment and that is not the case. My husband is deployed and they made me wait for my car for 2 hours then I left with out my car. I reminded them that I had to get my son form school and the service representative kept saying I will give you an estimate on how long it will be in a min. have a seat and I will come and get you, HE NEVER DID!! I asked for a shuttle to take me home and explained that I would need a shuttle to pick me up so I can get my car when it was finished and he said the shuttle only runs until one. I asked if I could have a rental car and he said I would have to pay for it and I asked if someone could drive my car to my house when it was finished and he said NO! To make a long story short, I suggested that a shuttle home to get my son off the bus and tomorrow that they send a shuttle to pick me up in the morning, the over night fee I have yet to attack. The correct response when dropped off the car at 8 am would have been something along the lines of let me get you a shuttle home and when your car is ready we will send a shuttle to pick you up instead of the added nonsense that just aggravated a seemingly simple errand. . ~~I would pay extra for a service where someone to comes to pick up my car and then drops it back off when they were finished and it would create jobs. I really did not need the extra stress that was caused. HALL HAS ROOM FOR IMPROVEMENT!! More

Great buying experience, will be back to purchase another new Jeep from you guys in a few years. Keep up the good work. We had to place a new Rubicon on order because they did not have exactly what I wanted new Jeep from you guys in a few years. Keep up the good work. We had to place a new Rubicon on order because they did not have exactly what I wanted in stock. Even though they didn't have exactly what I wanted I felt it was better ordering, because then I got exactly everything I wanted, they everything as easy as possible. More

I had a wonderful experience. Fara contacted me literally I had a wonderful experience. Fara contacted me literally minutes after I placed an online inquiry. She met me at 7:30 PM that night and gave me a ve I had a wonderful experience. Fara contacted me literally minutes after I placed an online inquiry. She met me at 7:30 PM that night and gave me a very fair trade in on my truck and had all of the paper work ready for me the next day after a quick visit to the bank. Her level of knowledge about the car I bought was beyond any expectations that I had. She could answer any question I had on the spot with no second thoughts. Fara went over every detail of the car with me prior to test driving the car just to give me a good understanding as to what I was about to pay for. I highly recommend her to anyone that wants to find a car and not have to worry about being hassled or left with that not so good feeling in your stomach after you drive off the lot. She was charismatic and opinionated in all dealings from walking in the door to when I was on my way out the door with the keys to my new car. I couldn’t thank her enough for all of her help. More

Frank the rest of the folks at Hall Chrysler Jeep were exceptional in making sure I got what I wanted, with as little hassle as possible. I really felt like they went out of the way for me - even after we exceptional in making sure I got what I wanted, with as little hassle as possible. I really felt like they went out of the way for me - even after we'd already closed the deal. It's never easy buying a new car, but when I have to do it again, I know where I'll start. More

I purchased a used car from Hall Chrysler Jeep Dodge in Virginia Beach. Mr Stackhouse was my salesperson. He was very knowlegable, patient and understanding. He was very much interested in the well being a Virginia Beach. Mr Stackhouse was my salesperson. He was very knowlegable, patient and understanding. He was very much interested in the well being and financial situation of my husband and I. He made a very stressful situation relaxing. The entire dealership was warm and welcoming. I would very recommend this dealership as a place to purchase an automobile. More

Mr Stackhouse was very knowledgable, patient, caring and understandable. He seemed to be genuinely interested in the well being and current financial situation of my husband and I. He made the car buying s understandable. He seemed to be genuinely interested in the well being and current financial situation of my husband and I. He made the car buying situation a pleasure. The atmosphere of the entire dealership was very welcoming. More

I had the pleasure of purchasing a vehicle from Hall Dodge and Mr. Dave Moore. I had called to find out about a program for customers that do not have perfect credit. I was lucky to have Dave answer m Dodge and Mr. Dave Moore. I had called to find out about a program for customers that do not have perfect credit. I was lucky to have Dave answer my call. He was so nice and made me feel comfortable. I did not feel pressured into buying a vehicle that I could not afford. He let me take my time and seemed to know what I wanted after they found out what I could afford and Qualify for. I work in the Customer Service business and have for the last 30 years so I really expect to be treated top notch which hardly ever happens. I do recognize a job well done and Dave deserves this recognition. He didn't treat me any different from a customer with a excellent credit score. I will refer Dave to all my friends and I promised him he will be my car dealer for LIFE. I also dealt with Alex Caver who was so helpful and friendly. Cudos to both of them. Hall is so lucky to have them both on their team!!!!! Thanks Alex and Dave. More

mmy fiance and i went in to look at our options for trading in our currently leased dodge caliber. we had the pleasure of talking with spencer who was so friendly and helpful. i am currently 8 months p trading in our currently leased dodge caliber. we had the pleasure of talking with spencer who was so friendly and helpful. i am currently 8 months pregnant and really wanted a little bit of a bigger suv type family car but still within a decent price range. At first I was a little skepical about what they could offer without paying an artm and leg for but then spencer said he knew just the car for us. when he pulled up he showed us the dodge journey which is exactly what i wanted. I instantly fell in love with the car and he even got the perfect color for me which made everything even better. the whole transaction was very simple and easy and everyone was so friendly. Even though i will be keeping my new car for a long time to come when i do look again for another car i will without a doubt come back to hall dodge first. More

Frank Little made our new Jeep Grand Cheroke purchase experience very enjoyable. It was the best we've had. His expertise and professionalism was outstanding and the other support staff we dealt with in experience very enjoyable. It was the best we've had. His expertise and professionalism was outstanding and the other support staff we dealt with in the process were also helpful, professional and courteous. We have always used your dealership for purchases and service. In fact, Joe Meyer, who took care of our 2002 Jeep at Hall service dep't, recommended we talk to Frank Little about the new 2011 Jeep when I asked him who to talk to. It was a good recommendation. Keep up the good work. Mike Walker More