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Hall Acura Virginia Beach
Virginia Beach, VA
414 Reviews
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414 Reviews of Hall Acura Virginia Beach
May 29, 2014
Unfortunate Experience I bought a 2004 Ford Expedition from Hall Acura in Virginia Beach in March. My husband returned the following day to cancel the warranty we had purcha I bought a 2004 Ford Expedition from Hall Acura in Virginia Beach in March. My husband returned the following day to cancel the warranty we had purchased. When he arrived, he was told by the Financial Officer, Rob Voigt, that it was not necessary for him to come in and that he would take care of the cancellation. Mr. Voigt did not cancel the warranty and later claimed that since the car was in my name, my husband could not cancel the warranty. At no time did Mr. Voigt offer him the paperwork needed to cancel the warranty nor did he inform my husband that I need to come in at all. If paperwork was necessary, why was this not given to my husband at the time of the request? Mr. Voigt also never mentioned to my husband that parts of the warranty were not able to be cancelled when we bought the car or when my husband came to see him. So when my husband tried to return the kits, Mr. Voigt simply told him that it was not necessary (not that they couldn't be refunded). Now, according to Mr. Voigt, apparently we purchased a LoJack and a Paint warranty for over $1600. Regarding the Paint/Interior protection, we have not received any invoice regarding work that was done to the interior or exterior of the truck. Upon delivery of the truck, the interior had white animal hairs left in the seats, the ceiling and front moldings had not been cleaned throughly, and the exterior side paneling was left with a faded look (which was easily fixed with Armor All). This would not be have been a major problem except now they are trying to charge us for this. We are now being expected to pay over $1,600 in coverage. A word of advise...JUST SAY NO! More
by atharpe
Employees Worked With
Rob Voigt
April 25, 2014
Two purchases over 15 years - both regret and swear I will NEVER purchase there again (I said that 15 year ago and did it again yesterday as they had what I wanted - but today, the beating be and swear I will NEVER purchase there again (I said that 15 year ago and did it again yesterday as they had what I wanted - but today, the beating begins all over again...even after promises of how they had changed....they haven't...should have stayed driving all the way to Chesapeake at Priority...there sales team and service team is top notch but drive is terrible, so I decided to "try again with the dealership that was so close" BIG MISTAKE ON MY PART....STUPID STUPID STUPID More
by poiuytrewq00
Employees Worked With
Spencer Edwards
June 23, 2013
To Dan and Dave an honest review: it was wrong what u To Dan and Dave an honest review: it was wrong what u guys did to me, you lied to me and stole my money, dave promised me a refund if it had nothi To Dan and Dave an honest review: it was wrong what u guys did to me, you lied to me and stole my money, dave promised me a refund if it had nothing to do with the fuel pump. you guys had my car for over a month and couldnt figure out it was the MAP sensor. Might iadd- ITS LOCATED ON THE TOP OF THE ENGINE, The reason i brought the car to u guys is because replaced the fuel pump before i brought the car to your dealership and the car was still acting up. I figured the "PROFESSIONALS" could figure it out. then u guys "diagnosed" my car and told me it was the fuel pump, the fuel PUMP i just replaced!! then Dave has the nerve to tell my dad i never changed it. We both want the car fixed. why would i fight and say that its not the fuel pump if i didnt already know it worked???? U might have to hire some new mechanics bc the fuel pressure was fine and YOU COULD HEAR THE FUEL PUM PRIME when you turned the key on . DUHHH Theres your sign... So i told dave that im not gonna pay a magic 120 dollars for you to tell me the pump was bad when u and i both know it wasnt. so he says if i dont pay the diagnoses fee then he cant give me my car back. So i Say WOW OK!! So i put it back on u guys and say ok if yall are so confident its the fuel pump then replace it, and when it doesnt fix the car then i want my $$ back. Me, My Dad, and Dave All AGREED! So what happens, U guys replace the fuel pump and give me the run around for a month and guess what happens after u guys replaced the fuel pump- yall were oh so confident that needed to be changed-? The CAR still Doesnt run rite For a whole month of wasting my time U guys couldnt figure out it was the MAP Sensor??? and ur 20 yr certified mechanics? i even took the part out of my car for yall and I tried to return the brand new (WRONG) part back to you guys and now u say u cant Give me MY money back!!!! The way you do business is wrong!! We can still fix this though, just give me the money that rightfully belongs to me back. Do whats right Dan. Adam Taylor makes no warranty or representation about the content contained herein. It is your responsibility to independently confirm its accuracy and completeness. Any projections,opinions, assumptions or estimates used are for example only and do not represent the current or future performance of the department. the information provided herein is for entertainment purposes only and not providing medical, legal or other professional advice. All viewers that are reading and/or using any of the information they glean from this post is at their own risk. The above customer is simply stating facts and events that took place in the presence of David Kramer and Dan Bruner in the Service Department it is strongly recommended that you seek appropriate professional service and do your own due diligence. This Review is based on my own personal experience with the two service representatives and in no way shape or form represents or reflects Hall Acura Dealership or Acura as a whole More
by adamlee529
Employees Worked With
DAVE AND DAN, Dan Bruner
January 24, 2013
WENT TO GET A USED CAR WITH A GOOD PRICE. WAS GIVEN A LEMON RIGHT OFF THE START. DID NOT EVEN GET THE CAR OFF THE LOT AND ENGINE LIGHT CAME ON. DEALERSHIP CLAIMS THEY FIXED THIS THEN TOOK CAR HOME NEXT D LEMON RIGHT OFF THE START. DID NOT EVEN GET THE CAR OFF THE LOT AND ENGINE LIGHT CAME ON. DEALERSHIP CLAIMS THEY FIXED THIS THEN TOOK CAR HOME NEXT DAY...LIGHT ON AGAIN. UTILIZED THE 7 DAY BUY-BACK POLICY AND LOW AND BEHOLD BRIAN JOHNSON MAKES THE PROCESS WAY TOO DIFFICULT AND THEN LIES TO ME ON PRICES. SO I WAS FORCED INTO A CAR I DID NOT WANT BECAUSE THEY WOULD NOT LET ME OUT OF THE DAMAGED CAR CONTRACT. BRIAN 'LIAR' JOHNSON GAVE ME A DECENT PRICE THEN PULLED THE BAIT & SWITCH ON ME AT SIGNING. TO MAKE MATTERS WORSE THE CAR HAD TWO NEW TIRES GOING FLAT THAT I POINTED OUT TO MR. JOHNSON AT THE DEALERSHIP BEFORE I LEFT AND HE MADE A SCENE INSIDE THE DEALERSHIP AS IF I WAS ASKING TOO MUCH TO GET THE TIRES FIXED. HE DID GET ONE REPAIRED I DID THE OTHER ON MY OWN TO AVOID HEARING HIS MOUTH, NOT TO MENTION THE CAR WAS NOT EVEN CLEANED UP. THIS WAS A YEAR AGO AND I HAVE NEVER RETURNED AND I ALSO ADVISE EVERYONE I KNOW LOOKING TO PURCHASE A CAR TO "NEVER" GIVE HALL ACURA THEIR BUSINESS!!!!!!!!!!!!! More
by jpnarron
Employees Worked With
BRIAN JOHNSON SALE Mgr., Mark A Stonis
September 02, 2012
I stopped by about 15 minutes before closing on a Saturday night. Both Mark Self (New Car Manager) and Chris Turnage (Sales Consultant) went out of their way to answer all of my questions and make s Saturday night. Both Mark Self (New Car Manager) and Chris Turnage (Sales Consultant) went out of their way to answer all of my questions and make shopping for an Acura an excellent experience. More
by Dan.viar
Employees Worked With
Mark Self and Chris Turnage
December 05, 2011
Mr. Kelley and his Sales Manager went above and beyond to find the vehicle with all the options and color we were looking for. Their willingness to work with us and Mr. Kelley's in-depth knowledge of all th find the vehicle with all the options and color we were looking for. Their willingness to work with us and Mr. Kelley's in-depth knowledge of all the vehicles electronic systems, and eagerly answering all of our questions basically sealed the deal. Even the service manager was informative, knowledgeable and patiently worked with us to find the right service package for extended electronic coverage. Our over-all dealership experience was excellent. We rate this dealership 10, with 5 being great. More
by TonyandDebLiuck
Employees Worked With
Larry Kelley
December 03, 2011
When my car broke down in a flaming pile of metal last week, I had a panic attack: what was I going to do? How was I going to afford a new car? And what about the balance I still owed on this one?? For a week, I had a panic attack: what was I going to do? How was I going to afford a new car? And what about the balance I still owed on this one?? For a week I worried and freaked out until this morning, when my brother and I drove over to the VB Acura and met with Chris Turnage, the godsend that helped us fix this mess! He was so knowledgeable, understanding, and completely straightforward with all of our options that I immediately felt better. Every time I think of a car salesman I pictured Danny Devitto from Matilda: Cold, consumed with greed and ready to bleed me dry. THANK GOD Chris was the complete opposite. He found a way to take care of my old car's balance affordably, take it off my hands, even tow it! I now have a GORGEOUS new silver Acura and I could not be happier! Thank you Chris and the guys over at VB Acura for helping me out of a jam and giving me a car that I can not only afford, but also feel totally confident in my ability to take care of. The warranty was amazing, the financing was straightforward and the service was superb (and the coffee was EXCELLENT: I swear, that is all my brother could talk about on the way home! I was just excited to get my car Monday: They needed to go over and inspect the car to their specifications, so they gave me a loaner, FREE OF CHARGE for the interim. I have never been treated to this level of service, it was such a welcome change from the norm and really made me feel appreciated as a customer). I will be recommending VB Acura, and more specifically Chris, to all my friends and family :) -Abby More
by Abbywade
Employees Worked With
Chris Turnage
September 30, 2011
Larry Kelley, Bob Grosso, and the entire team at Hall Acura were a pleasure to work with! I first visited Hall Acura to peek around at the cars and that is where I first met Larry. About 2 weeks later I Acura were a pleasure to work with! I first visited Hall Acura to peek around at the cars and that is where I first met Larry. About 2 weeks later I came back ready to buy and Larry welcomed me back and remembered exactly who I was. He even remembered that I said I was getting married the next week! He made me feel very comfortable the whole time I was there. I came to Hall Acura as a first time car buyer, and they helped me out so much! We were able to agree on a price that worked for both of us and I left with my very first brand new car! The process was a little long and tedious (lots of signatures and paperwork), but that is expected with a purchase like this. I did appreciate the fact that when I declined all of the extra warranties and protection plans they did not continue to harp on me about how important it was to buy them. I said I didn't want them and they left it alone. I really appreciated that. Overall, Hall Acura is a great place to buy a car and the cars are amazing! I love my new TSX! More
by traverma
Employees Worked With
Larry Kelley
September 21, 2011
I have known Mark on and off for over 5 yrs as i would hang around the show room while getting my car was getting serviced and talk about cars. I love cars and have owned 3 acuras in the past and have be hang around the show room while getting my car was getting serviced and talk about cars. I love cars and have owned 3 acuras in the past and have been waiting to get a new TL, after its recent face lift, and sell my 05 TL. I initially test drove a 2012 TL AWD w mark back in the spring time and was very impressed with his knowledge of the car and his honesty. I told Mark that i will be waiting until the end of the summer to buy a car and sell mine. During the next few month mark stayed in touch with me through emails and let me know of any sales they were having. A few weeks ago i had my TL serviced and james was nice enough to give me a 2012 TL w advanced package. I loved the car and decided it was time. I saw Mark there also and he was kind enough to give me some advice on selling my car and how to post it online. He said he would send some pricing to get started. Because of his help, I was able to sell my car within one week and during that week Mark was extremely helpful in finding me the right model and most importantly the right price. His service and countless prompt emails to update me on availability and pricing were invaluable to me as it saved me countless hours of having to actually be at a dealership. It allowed me to continue with my work and life with my family. By the time i was ready to purchase my car, i was well informed and most of the negotiating had already been done over emails. Mark is very honest, hard working, knowledgeable, and friendly sales associate. Because he was so helpful to me during those two weeks, i actually sacrificed the color TL i wanted from another dealership, just so i would come back to Hall and purchase my car from Mark for a great sales experience. Thanks Mark, see u in 5000 miles. More
by arteenrassool
Employees Worked With
Mark Stonis, Mark A Stonis
September 14, 2011
I stopped in to ask a question and was just lucky to get Brian Thompson. Brian took the time to help me with a problem that had nothing to do with him or Hall Acura. He looked up information and madesure I Brian Thompson. Brian took the time to help me with a problem that had nothing to do with him or Hall Acura. He looked up information and madesure I was satisfied. He then turned me over to Dave Walters and he was just as helpful. Dave just picked up where Brian left off with the GREAT service. It is obvious these guys love what they do and do not mind doing it. I will be back for service on my car in the future, and I will be recommending this service center to my family and friends. GREAT JOB GUYS!!!! and THANKS More
by perry890
Employees Worked With
Brian Thompson and Dave Walters
