Haley Buick GMC Airport

I went into this dealership for my very first car and from my stand-point, this was the best and most enlightening experience out of the entire search. Others were pushy and most had ridiculous prices bu from my stand-point, this was the best and most enlightening experience out of the entire search. Others were pushy and most had ridiculous prices but this place not only dealt in friendly and comfortable business but also had an automobile WELL under our desired limit that had all the qualifications I needed and a guaruntee that my new car will last under the most relenting conditions. The car had been well used and the mileage was far greater than I wanted but it was German-made and ran well. I really enjoyed how responsive the gas pedal was and how quickly my velocity could increase. My favorite part was my dealer, Gary Dunn. I believe it may have been his strong, deep voice, but I felt like he was telling me straight and felt certain that this car would stick with me through the tough times; and the price was under $6,000! He was comical, honest, and he made me feel secure about this purchase and even gave me a step by step preview on the car alerting me to what things are, what they do, and how they will help my on the road. Out of a rating between 1 and 10, I give this dealer and this whole experience with him a 12. Thanks to Mr. Gary Dunn, I really am looking forward to my very first car. Thank you, Mr. Dunn, thank you so much for your help and I hope you continue to do well from here on out. More

I went to Capitol GMC in Richmond in order to find a great deal on a new GMC Sierra pickup. I wasn't disappointed. The staff at Capital was both friendly and helpful. Daniel Wilson helped me locate t great deal on a new GMC Sierra pickup. I wasn't disappointed. The staff at Capital was both friendly and helpful. Daniel Wilson helped me locate the vehicle I was looking for and worked hard to satisfy my search for a great deal. More

Service is good,mechanics make sure that my car is running properly when job is completed and they always know what the problem is based on my discription. Always friendly and trust worthy. I always t running properly when job is completed and they always know what the problem is based on my discription. Always friendly and trust worthy. I always trust my car in their hands. They are very qualified dealership and have been a customer their for about 8 years. More

All of the employees at the Laburnum location are always friendly and helpful. I named Mike and Lisa in service, because they are the two that I normally deal with. Everyone does an outstanding job in assis friendly and helpful. I named Mike and Lisa in service, because they are the two that I normally deal with. Everyone does an outstanding job in assisting. The customer service is wonderful and part of the reason that I continue to come back to the dealer. Sometimes the dealer prices are a little more than a mechanic shop, but because the guys and ladies in service always have helped me with specials, promotions, complimentary, or just sound advice, I trust them working on my vehicle. I purchased a 2003 Yukon Denali at this location Rodney was my salesperson and he was great. Now servicing I have had a battery replaced, four tires, steering wheel column, oil changes (every 3,000-3,500 miles)**please note noone else has changed my oil except this location, I have replaced brakes all around, and rotating of tires, axles replaced and air condition serviced. My air suppression system was also replaced at this location. So, I am in a good position and have spent sufficient monies to rate their service and write a review of the dealership and service department ! More

I found my salesperson and dealership service to be helpful in finding my family and I a used, yet very useful vehicle. Gary Dunn's friendliness, cooperativeness and overall skills greatly improved my helpful in finding my family and I a used, yet very useful vehicle. Gary Dunn's friendliness, cooperativeness and overall skills greatly improved my view upon him and the dealership, and every quality of the visit has contributed to my reasoning behind this high rating. More

From the owner on down I was treated with respect even through negotiations for the new vehicle to include cost of accessories. Sales person fully cover the operation of the vehicle and made sure all aspe through negotiations for the new vehicle to include cost of accessories. Sales person fully cover the operation of the vehicle and made sure all aspects of the negotiations were carried out prior to delivery. During follow on visits the owner was present and made sure to acknowledge me during that visit. More

I was using the internet to find a new car with the best deal I could find. Capital Buick GMC in Richmond,Virginia had the car we were looking for with the options and price the best I had found. I proceede deal I could find. Capital Buick GMC in Richmond,Virginia had the car we were looking for with the options and price the best I had found. I proceeded to reply to them on their internet sight to find out if the Buick we liked was still available. Daniel Wilson was the Sales Consultant who responded to my inquiry. He advised me that the car was still available and asked me if I would like to meet with him the next day. I confirmed I would and my wife and I drove to Richmond for the appointment at 3:30 pm. We live about 2 hours away in Stuarts Draft,Virginia. When we arrived at the dealership Daniel was waiting for us. He showed us the car of interest and we took a test drive. It was definitely to our liking, but I had thought it had a Navigation System which it did, but it was through OnStar. We were still going to buy it because it was to our liking anyway. We discussed if the dealership had any other used models with the in car navigation and the only one they had was a new 2011 model. He was more than happy to run the numbers for the used vehicle along with lease verses buy on the new Buick. I do my homework so once the numbers were presented I proceeded to negotiate the terms. Daniel even helped by letting me use his computer to analyze the deal through some online sights I use. He was very complimentary of my financial skills and once I determined an offer he took it to the Sales Manager for approval. It only took a couple times going back and forth and the Sales Manager, Kevin Silver, came to Daniel's desk where we were and we both come to an agreement on the price and terms. They even found me a lower rate of interest than I expected. I commend them on being very up front, honest and not even attempting to say anything negative. We made the deal on the new car purchase,signed all relevent papers and due to being late in the day, we determined it would be best to come back the next day for delivery giving them time to take care of cleaning, detailing, waxing changing the oil even though it only had a few miles on it. One reason for this was the dealership owners wife had been driving it. Daniel was once again waiting for us the next day at 4:00 pm which is the time we determined best for us. He had the car on the showroom floor so we didn't have to go into the cold for him to show us all the features and operation. Lastly before departing we met Mike Rowe the Service Advisor who we will be working with when we get the car serviced. All in all I have bought many cars over my 63 years and this fellow has to top my list as an outstanding sales assoicate. I like the guy so much I'm going to make an effort to keep in touch with him just as a friend. Everyone at the dealership were very friendly and made you feel welcome and important. One other person we worked with on the warranty and GM Mark of Excellence features was Tracy Kahn. Basically we only worked with three associates, but we spent 95% of our time with Daniel. If there is any opportunity for Daniel to be promoted in the dealership he is definitely the the type person who can make people feel comfortable and boost sales. I am now retired and had been in management roles for over 40 years so I feel I know good people. More

Mr. Dunn was very friendly, knowledgeable about the truck we purchased, answered all of our questions, explained financing, warranties. Mr. dunn also went over all the features that were new to us, like the we purchased, answered all of our questions, explained financing, warranties. Mr. dunn also went over all the features that were new to us, like the Onstar program and the Satellite radio. I would recomend this salesman to anyone. More

I was so impressed with Lisa Orourke, Gary Dunn & Vince and their attitude towards me as well as the other customers I saw them interacting with throughout my visit. They treated young and old, men a Vince and their attitude towards me as well as the other customers I saw them interacting with throughout my visit. They treated young and old, men and women with the same caring concern and that's why I wanted to let someone know. This website is a great way to do so. Gratefully yours, Patrick Dunford More

I went in for service on my truck and was looking in the showroom at new cars Gary Dunn was very helpful he showed me some cars and he knew i was there for service but i was happy he didnt ignore me because showroom at new cars Gary Dunn was very helpful he showed me some cars and he knew i was there for service but i was happy he didnt ignore me because i didnt come there for a new car.The service i recieved there was great he even made sure the service depatment was providing me good service.I will for sure 100% be buying my next car from Capitol Great job Gary this is the way all dealers should provide service.A+ A+ Service Thanks Walter Gray More