Hagerstown Ford
Hagerstown, MD
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871 Reviews of Hagerstown Ford
Truck had coolant loss,low power problem. Truck had Truck had coolant loss,low power problem. Truck had Egr/oil cooler replaced under warranty,but when I asked to have them look further in to the engin Truck had coolant loss,low power problem. Truck had Egr/oil cooler replaced under warranty,but when I asked to have them look further in to the engine,they refused. I still had a coolant loss problem,and I called them about it. I was told the truck might have been pushing some air out of the system because of the repairs. After calling them again/again about still loosing coolant,I myself tested the trucks coolant system pressure. I found the truck had blown head gaskets. When I called them up about what I found,they said your warranty ran out by time. Even though there was only 2,800 miles put on the truck from when they made the repairs. Also no more Fords will be here because since Hagerstown Ford fooled me around,and did not make the correct repairs the warranty ran out during this whole thing,and Ford was pretty nasty. No bail out for Ford because of screwing people. So $5000 of my own had to be paid to have the repairs made,and I did not have Hagerstown Ford do the work.DO NOT LET THEM WORK ON YOUR DIESEL EVER!!! You might get a good deal on a car/truck from the sales staff,but after the sale go somewhere else. Unless you have no need for the vehicle because of dropping it off so many times for service,and not having the repairs made correctly. I will never even window shop there,and I make sure I spread the word about my experiences. As you can see I am still warning people. Save your $$$ Please people tell about your dealings with Hagerstown Ford this is your chance. Good/bad this is the chance to have your voice heard. More
I had a nice 99 Ford Ranger with 217,000 miles, until the second car waiting at a stop sign at the intersection, where I had right of way, decided to go around the car in front of them and run into me. I ha second car waiting at a stop sign at the intersection, where I had right of way, decided to go around the car in front of them and run into me. I had no idea what to do. I visited several car dealers looking for a new vehicle I was comfortable with. The Dodge guy drives a GM (not a good sign), the Toyota dealer, and product, was I have to admit, good, and I did test drive it. I went into one Ford dealer who I guess, decided by way I was dressed (from work), I could not afford anything. Then I went to Hagerstown Ford, and fortunately met Jack Harris. Again, I was coming home from work (holes in jeans and a little grime on me). That did not matter to Jack. He treats his customers with respect and friendliness no matter how they look, and understands the world we live in. He is low pressure, and up front with costs. No hidden expenses come up as the deal is being finalized. He is extremely organized, honest and friendly. And talk about knowing the product, guess he must read the books in his spare time. He did not hesitate or have to look anything up; the answers were on the spot and turned out extremely accurate. He looked for every advantage he could to help us, including rebates, availability and (because I work for an automotive supplier), employee discounts. Now as great a guy as Jack is, I also have to say that my experience and faith in other support staff at Hagerstown Ford (Sherry and Brian), was also fantastic. I am now the proud owner of a Ford F150 Super Cab XLT, with all the bells and whistles. And I feel much is owed to Jack for helping me see the value of this truck. As I said, I drove the Toyota, loved it. But then, after taking this F150 for a spin, there was no comparison. My family has typically gotten 200,000 to 300,000 miles or more out of Ford trucks, and been very satisfied with them. I have to say, my daughter and wife will be looking for new vehicles in the next few years, and we will be going straight to Hagerstown Ford, with Jack Harris's card in hand. Do yourself a favor if you are thinking of a new vehicle, go see this guy; he will become more of a friend than a car salesman. More
I was very satisfied with the service I received. They were very courteous, friendly and helpful. The price was good, given my credit rating, and I found the exact type of car that I had been seeking. T were very courteous, friendly and helpful. The price was good, given my credit rating, and I found the exact type of car that I had been seeking. The process was easy and I was especially pleased with the extended warranty. I didn't expect that and it was a most pleasant surprise. I would most certainly recommend the dealership to anyone looking to buy a car. More
I have purchased over a dozen cars to date from Chuck Wade and Hagerstown Ford. They are the most knowledgeable regarding working with a nonprofit organization and tax issues. I am always confident that Wade and Hagerstown Ford. They are the most knowledgeable regarding working with a nonprofit organization and tax issues. I am always confident that I am getting the best price and have on several occasions purchased vehicles without even seeing them... based on Chuck's word. I have had no regrets and continue to return to them. More
Jack was extremely friendly and knowledgable about the vehicle that I purchased. He explained any and all questions that I had concerning the vehicle, warranty, interest on payments, and registration of t vehicle that I purchased. He explained any and all questions that I had concerning the vehicle, warranty, interest on payments, and registration of the vehicle (as I live in Pennsylvania, not Maryland). I would highly recommend Jack and the rest of the team at Hagerstown Ford. More
The Sales Consultant and Finance Manager that we worked with were very informative and gave us the information we needed to make a decision. Both were very pleasant and polite and made this car buying exp with were very informative and gave us the information we needed to make a decision. Both were very pleasant and polite and made this car buying experience very easy. All employees at this dealership were very polite and helpful. We would recommend this dealership to anyone interested in purchasing a new or used vehicle. More
THE MOST HORRIBLE PLACE TI GO THEY PUT US IN THE BIGGEST PURCHASE OF CRAP EVER THEY TOLD US THAT THERE WAS NOTHING THE MATTER WITH THE VEHICLES UNTIL WE LEFT THEN EVERYTHING YOU CAN THINK OF STARTED GOIN WR PURCHASE OF CRAP EVER THEY TOLD US THAT THERE WAS NOTHING THE MATTER WITH THE VEHICLES UNTIL WE LEFT THEN EVERYTHING YOU CAN THINK OF STARTED GOIN WRONG WITH IT WE HAVE A 3 YEAR WARRENTY BUT FOR SOME REASON THEY DIDN'T CARE THE SALES PERSON, FINANCIAL GUY THE MANAGER AN EVEN THE MIKE REED THE GUY ABOVE THE MANAGE PRETTY MUCH DIDN'T GIVE TWO CRAPS THEY EVEN HAD THE NERVE TO SAY THEY LOST ALL OF OUR PAPER WORK. ALL THE PEOPLE THAT WORK IN HAGERSTOWN FORD CAN KISS MY A** More
Awesome experience!!! No xx hassles! Was straight from the get-go!!Will definitely buy from there again! No bullying or added stress, just an all around great experience! the get-go!!Will definitely buy from there again! No bullying or added stress, just an all around great experience! More
I wanted to say that Jimmy Bussard was very professional and extremely helpful with the purchase of my new ford fusion. I will definitely return to Hagerstown Ford and work with him again. I also recommen and extremely helpful with the purchase of my new ford fusion. I will definitely return to Hagerstown Ford and work with him again. I also recommended him to a friend whom is looking for a new car. Thank again for your help Jimmy. Melissa Sulek More
John was very helpful and friendly. I feel I made a very informative and safe decision on my purchase. This was my first time buying from an actual major car dealer and it couldn't have went better. I would informative and safe decision on my purchase. This was my first time buying from an actual major car dealer and it couldn't have went better. I would have no problem making a recommendation to your branch in Hagerstown. More