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Hagerstown Ford
Hagerstown, MD
876 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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876 Reviews of Hagerstown Ford
January 28, 2012
Our company has required multiple service visits over the past year. Each time we have had service here, they have provided more than requested at a lesser price than originally quoted. They are breaking t past year. Each time we have had service here, they have provided more than requested at a lesser price than originally quoted. They are breaking the mold for the generally accepted expectation of dealerships that overcharge and over diagnose to meet their bottom line during these tough times. For as long as we're in business and Hagerstown Ford is selling and servicing trucks, we will use them exclusively. Marty Johnson, President Fairway Home Services, Inc More
by johnsontata5
Employees Worked With
Brian
January 21, 2012
Great company to work with and Chuck Wade is a great salesman and very attentive to customer needs. I would recommend Hagerstown Ford and Chuck Wade to anyone interested in a new or used vehicle. salesman and very attentive to customer needs. I would recommend Hagerstown Ford and Chuck Wade to anyone interested in a new or used vehicle. More
by dmaas
Employees Worked With
Chuck Wade, Chuck Wade
January 19, 2012
I BROUGHT MY 2011 F-150 ECO-BOOST IN FOR AN ENGINE PROBLEM THAT OCCURED WHILE ON A TRIP. HAGERSTOWN FORD FIXED THE PROBLEM BUT SINCE THEN MY GAS MILEAGE HAS GONE DOWN THE TUBES!!!! MY 3.5 IS RATED AT PROBLEM THAT OCCURED WHILE ON A TRIP. HAGERSTOWN FORD FIXED THE PROBLEM BUT SINCE THEN MY GAS MILEAGE HAS GONE DOWN THE TUBES!!!! MY 3.5 IS RATED AT 15MPG-21MPG!! I'M HAVING A HARD TIME JUST TRYING TO MANTAINING 15MPG. IF I DON'T BABY THE TRUCK I CAN'T QUITE GET 15MPG!!! I WAS TOLD BY TWO DIFFERENT SERVICE PEOPLE THAT I COULD NOT GO BY THE DIGITAL READOUT ON MY DASH!!! SO MY QUESTION WAS WHY DOES FORD PUT DIGITAL READOUT ON A VEHICLE IF YOU CAN'T GO BY WHAT IT SAYS? BESIDES THAT WHEN I GOT THE TRUCK NEW THE(MILES TO EMPTY DISPLAY) READ 400+ WHEN I FILLED IT UP NOW IT WILL ONLY READ 300+ WHEN FULL!!!!! I MIGHT ADD THAT THIS IS THE FIRST FORD I EVER BOUGHT !! I ALWAYS BOUGHT GM BEFORE AND I THOUGHT I WOULD GIVE FORD A TRY. NEEDLESS TO SAY IF THIS IS WHAT I CAN EXPECT IT'S NOT DOING A VERY GOOD JOB OF INSURING I WILL EVER BUY ANOTHER FORD. More
by STIKWITHGM
Employees Worked With
TECHNICIAN &ASSISTANT SERVICE MANAGER
January 16, 2012
Over all good experience. We had a problem with our car, but they stood up and fixed it. It's always a great feeling when you know someone will stand by their product after the sale is done. Some places hon but they stood up and fixed it. It's always a great feeling when you know someone will stand by their product after the sale is done. Some places honesty and customer care still mean something! Great job guys! Thank you, M,miller More
by M,miller
Employees Worked With
Rick kelly
December 22, 2011
Truck had coolant loss,low power problem. Truck had Truck had coolant loss,low power problem. Truck had Egr/oil cooler replaced under warranty,but when I asked to have them look further in to the engin Truck had coolant loss,low power problem. Truck had Egr/oil cooler replaced under warranty,but when I asked to have them look further in to the engine,they refused. I still had a coolant loss problem,and I called them about it. I was told the truck might have been pushing some air out of the system because of the repairs. After calling them again/again about still loosing coolant,I myself tested the trucks coolant system pressure. I found the truck had blown head gaskets. When I called them up about what I found,they said your warranty ran out by time. Even though there was only 2,800 miles put on the truck from when they made the repairs. Also no more Fords will be here because since Hagerstown Ford fooled me around,and did not make the correct repairs the warranty ran out during this whole thing,and Ford was pretty nasty. No bail out for Ford because of screwing people. So $5000 of my own had to be paid to have the repairs made,and I did not have Hagerstown Ford do the work.DO NOT LET THEM WORK ON YOUR DIESEL EVER!!! You might get a good deal on a car/truck from the sales staff,but after the sale go somewhere else. Unless you have no need for the vehicle because of dropping it off so many times for service,and not having the repairs made correctly. I will never even window shop there,and I make sure I spread the word about my experiences. As you can see I am still warning people. Save your $$$ Please people tell about your dealings with Hagerstown Ford this is your chance. Good/bad this is the chance to have your voice heard. More
by steaminginpa
Employees Worked With
Chris Shidemantle service, Tim Rowe
September 22, 2011
I had a nice 99 Ford Ranger with 217,000 miles, until the second car waiting at a stop sign at the intersection, where I had right of way, decided to go around the car in front of them and run into me. I ha second car waiting at a stop sign at the intersection, where I had right of way, decided to go around the car in front of them and run into me. I had no idea what to do. I visited several car dealers looking for a new vehicle I was comfortable with. The Dodge guy drives a GM (not a good sign), the Toyota dealer, and product, was I have to admit, good, and I did test drive it. I went into one Ford dealer who I guess, decided by way I was dressed (from work), I could not afford anything. Then I went to Hagerstown Ford, and fortunately met Jack Harris. Again, I was coming home from work (holes in jeans and a little grime on me). That did not matter to Jack. He treats his customers with respect and friendliness no matter how they look, and understands the world we live in. He is low pressure, and up front with costs. No hidden expenses come up as the deal is being finalized. He is extremely organized, honest and friendly. And talk about knowing the product, guess he must read the books in his spare time. He did not hesitate or have to look anything up; the answers were on the spot and turned out extremely accurate. He looked for every advantage he could to help us, including rebates, availability and (because I work for an automotive supplier), employee discounts. Now as great a guy as Jack is, I also have to say that my experience and faith in other support staff at Hagerstown Ford (Sherry and Brian), was also fantastic. I am now the proud owner of a Ford F150 Super Cab XLT, with all the bells and whistles. And I feel much is owed to Jack for helping me see the value of this truck. As I said, I drove the Toyota, loved it. But then, after taking this F150 for a spin, there was no comparison. My family has typically gotten 200,000 to 300,000 miles or more out of Ford trucks, and been very satisfied with them. I have to say, my daughter and wife will be looking for new vehicles in the next few years, and we will be going straight to Hagerstown Ford, with Jack Harris's card in hand. Do yourself a favor if you are thinking of a new vehicle, go see this guy; he will become more of a friend than a car salesman. More
by rozansky
Employees Worked With
Jack Harris, Jack Harris
September 16, 2011
I was very satisfied with the service I received. They were very courteous, friendly and helpful. The price was good, given my credit rating, and I found the exact type of car that I had been seeking. T were very courteous, friendly and helpful. The price was good, given my credit rating, and I found the exact type of car that I had been seeking. The process was easy and I was especially pleased with the extended warranty. I didn't expect that and it was a most pleasant surprise. I would most certainly recommend the dealership to anyone looking to buy a car. More
by Rhonda3fcl
Employees Worked With
Bradley Belford, Chris Reed
August 04, 2011
I have purchased over a dozen cars to date from Chuck Wade and Hagerstown Ford. They are the most knowledgeable regarding working with a nonprofit organization and tax issues. I am always confident that Wade and Hagerstown Ford. They are the most knowledgeable regarding working with a nonprofit organization and tax issues. I am always confident that I am getting the best price and have on several occasions purchased vehicles without even seeing them... based on Chuck's word. I have had no regrets and continue to return to them. More
by bta
Employees Worked With
Chuck Wade, Chuck Wade
July 31, 2011
Jack was extremely friendly and knowledgable about the vehicle that I purchased. He explained any and all questions that I had concerning the vehicle, warranty, interest on payments, and registration of t vehicle that I purchased. He explained any and all questions that I had concerning the vehicle, warranty, interest on payments, and registration of the vehicle (as I live in Pennsylvania, not Maryland). I would highly recommend Jack and the rest of the team at Hagerstown Ford. More
by BennettMac
Employees Worked With
Jack Harris, Jack Harris
