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Hagerstown Ford

Hagerstown, MD

3.5
871 Reviews

1714 Massey Boulevard

Hagerstown, MD

21740

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871 Reviews of Hagerstown Ford

December 21, 2011

Truck had coolant loss,low power problem. Truck had Truck had coolant loss,low power problem. Truck had Egr/oil cooler replaced under warranty,but when I asked to have them look further in to the engin More

by steaminginpa
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Shidemantle service, Tim Rowe
Jan 05, 2012 -

Hagerstown Ford responded

Dealer has attempted to look at this case thru this venue in private communications with customer to see how the documented experience came about. Customer did not want to make information available to dealer so we do not have a response to the complaint at this time.

September 21, 2011

I had a nice 99 Ford Ranger with 217,000 miles, until the second car waiting at a stop sign at the intersection, where I had right of way, decided to go around the car in front of them and run into me. I ha More

by rozansky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Harris, Jack Harris
September 16, 2011

I was very satisfied with the service I received. They were very courteous, friendly and helpful. The price was good, given my credit rating, and I found the exact type of car that I had been seeking. T More

by Rhonda3fcl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Belford, Chris Reed
August 04, 2011

I have purchased over a dozen cars to date from Chuck Wade and Hagerstown Ford. They are the most knowledgeable regarding working with a nonprofit organization and tax issues. I am always confident that More

by bta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Wade, Chuck Wade
July 31, 2011

Jack was extremely friendly and knowledgable about the vehicle that I purchased. He explained any and all questions that I had concerning the vehicle, warranty, interest on payments, and registration of t More

by BennettMac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Harris, Jack Harris
July 31, 2011

The Sales Consultant and Finance Manager that we worked with were very informative and gave us the information we needed to make a decision. Both were very pleasant and polite and made this car buying exp More

by Susanr01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Layman, Kevin Steen, Jody Layman
July 30, 2011

THE MOST HORRIBLE PLACE TI GO THEY PUT US IN THE BIGGEST PURCHASE OF CRAP EVER THEY TOLD US THAT THERE WAS NOTHING THE MATTER WITH THE VEHICLES UNTIL WE LEFT THEN EVERYTHING YOU CAN THINK OF STARTED GOIN WR More

by jfulton74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
mike griffin
Aug 22, 2011 -

Hagerstown Ford responded

We have been working with Mr. Fulton on his issues and they have been taken care of. As soon as he is available he is getting his vehicle corrected. Upon completion of the vehicles issues he has assured us that he is going to update his review of Hagerstown Ford and that he was taken care of and feels different about his original post!

Jan 16, 2012 -

Hagerstown Ford responded

Mr. Fulton was taken care of with his issues. We made him very happy but unfortunately he was not able to go in and update his original statement that resulted from communication errors. We thank Mr. Fulton for his business and he has been a happy customer ever since!

July 26, 2011

Awesome experience!!! No xx hassles! Was straight from the get-go!!Will definitely buy from there again! No bullying or added stress, just an all around great experience! More

by dink357
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Grove
July 22, 2011

I wanted to say that Jimmy Bussard was very professional and extremely helpful with the purchase of my new ford fusion. I will definitely return to Hagerstown Ford and work with him again. I also recommen More

by msulek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Bussard
July 03, 2011

John was very helpful and friendly. I feel I made a very informative and safe decision on my purchase. This was my first time buying from an actual major car dealer and it couldn't have went better. I would More

by MrVoodyard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Smith ( Smittie), Smittie Smith
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