Hagerstown Ford

Hagerstown Ford responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experienced. What was the real issue?

jfulton74 responded

We went into hagerstown Ford looking for a vehicles our sales person mike griffin told us the only vehicles we would be able to get was trail blazer that they had he never mentioned any thing that was the matter with it so we went a head a purchased the vehicles the next day we found out the transmition went out and half of the dash lights do not work it doesn't have the right gas cap its missing a piece of the door handle cover an the passenger seat cover is broke so we took it back to get fixed it took about a month to get our vehicles back an the only thing they did was the transmition we would keep calling in to check up on it an the service management told ous they lost our paper work an they had no way if getting a hold of us we have already took it back two other times to get the rest of the stuff fixed that was suppose to of been done the first time an when we picked up our vehicles two days ago nothing was done at all the lights still don't work an they never got the part for the door handle its way tonight stuff to write

jfulton74 responded

Another thing is I called an called left messages an they never called us back an Chris reed the finance guy was suppose to send 50 dollars to the people that recommend us to hagerstown ford an he never did I even told the manager an mike reed about the finance guy not sending the 50$ an they didn't even do anything about it. The way I see it is they are only out for there self an as soon ad you leave the lot with your vehicles they don't want anything else to do with you because they got there money

Hagerstown Ford responded

If you don't mind I am going to bring your issues at a meeting with all the managers on Monday. Is that ok? As far as the $50.00 to for a referral we pay those all the time, so I don't think it was done intentional. Would you mind if I work on this for you as we strive for 100% customer satisfaction! We do appreciate your business and we take care of our customers after the sale. Every vehicle has a 30 day or 1000 mile limited powertrain warranty. This was how we were able to fix the transmission. As far as the other issues by chance at time of sale did you get a "We Owe" that mentioned fixing the other items you mentioned?

jfulton74 responded

Yes that is great because I would really like to know why we were treated this way.my patents were the ones who recommend us to ford an they never receive anything, the other issues that the trail blazerhad, had been brought to the manager attention an even mike reeds attention and they said there were going to order the parts for us but they still have not called us about anything, no one from hagerstown ford ever said anything to us about "we owe" iam not sure what that is

Hagerstown Ford responded

Good morning I hope all is going well on this the first of August. Here is an update like I promised you I would. My General Manager and the Service Manager called and left a message on your voice mail. Also can you give me the person that referred you here. I need the name, address, and phone number and I will personally insure a check is issued to them today! Thanks again, Bradley Belford

jfulton74 responded

thank you iam hoping everything gets takin care of , the person who referred us to hagerstown ford is Walter fulton the address is 11705 ernstville rd big pool md 21711

Hagerstown Ford responded

Did you get a chance to call the service manager back? Also I am going back to get the check cut right now

jfulton74 responded

We just got off the phone with them an they tried to tell is are warranty was just about over when we had the transmissions fixed we only had the vehicles for two days so if they just don't want to wast there time an fix what's wrong with this vehicles them I will be putting a large article in the paper about how everything was handled an how we were treated iam tired of dealing with this vehicles having problems an them pretty much sayin o well

Hagerstown Ford responded

Well wouldn't you say that I have delivered on everything I said I would? I understand your frustration and as you can tell that your business is very important to us. As far as the warranty went remember it was by a date or mileage. We are going to do what we can to help. Also the check has been cut and going out in the mail today!

jfulton74 responded

Yes you have an only you I wish it wasn't this big of a hassles to just get these things fixed that is all we asked for the service people told us they would fix the dash lights but they never did an that was brought to there attention when we took the vehicles in for the transmissions an that was only two days after we had it so I know all that stuff was under warrenty an plus if they wasn't going to fix the thing that was messed up with it they should of never told us that everything would be takin care of

Hagerstown Ford responded

I agree with you on that. Sometimes there is a breakdown between service and sales, but that is no concern for you. I am just glad you were able to get a hold of the right person and I have ensured that you are taken care of. I know that you are bringing in the vehicle tomorrow and hopefully everything gets taken care of to your satisfaction.

jfulton74 responded

I hope everything gets takin care of to but they only told us that they were just gong to run a test on it to see why the check engine light is on they didn't say they were going to take care of the other problems. I would really like to see you tomorrow when we bring it in

Hagerstown Ford responded

Not a problem I will be here until 5PM tomorrow

jfulton74 responded

Ok Iam lookin for word to seeing you and iam hoping the problems get tooking care of can I ask for you when we come in tomorrow an iam not sure what your name is

Hagerstown Ford responded

So I am assuming that you were taken care of. I didn't see you when you came in

jfulton74 responded

As fare as I know we will be takin care of they are suppose to call us when the parts come in, when we came in we asked for you an the lady tried to page you but we must of mist you

Hagerstown Ford responded

I apologize I might have been in a meeting or with a customer. I am glad that they were able to assist you so far. I know they ordered a part or two for you and we want to make sure you are happy with the vehicle that you purchased from us. Would you be inclined to change your original review? You can retype the original information and rerate us on the review that you made.

Hagerstown Ford responded

I just wanted to stop in and see the status of the work that was needed on your vehicle. I have not heard anything back yet and I want to make sure you were taken care of! Thanks agian Bradley

jfulton74 responded

Sorry its been a while since iv gotten bk with u my emails been acting up but we have to bring the vehicles in tomorrow

Hagerstown Ford responded

So how did everything go with your vehicle yesterday?

jfulton74 responded

We have been having some issues so we haven't been able to make it j yet

Hagerstown Ford responded

oh ok. Well have you reconsidered about giving us all 1's yet? lol,,You can change your review to what it was originally by clicking on the linkt that was sent to you by DealerRater.

jfulton74 responded

I will iam hopein they will still work on it since we couldn't make it n on time

Hagerstown Ford responded

They will you have my word!

Hagerstown Ford responded

We have been working with Mr. Fulton on his issues and they have been taken care of. As soon as he is available he is getting his vehicle corrected. Upon completion of the vehicles issues he has assured us that he is going to update his review of Hagerstown Ford and that he was taken care of and feels different about his original post!