Hagerstown Ford

I was very delighted to have had the pleasure of working with “Smittie” during my recent visit and subsequent purchase of a new vehicle at Hagerstown Ford. His professionalism, expert knowledge of the vehi with “Smittie” during my recent visit and subsequent purchase of a new vehicle at Hagerstown Ford. His professionalism, expert knowledge of the vehicles and ability to handle my specific needs were very important to my complete customer satisfaction. In the past, I felt some car dealerships were not sensitive to my needs and promoted high-pressure sales tactics or rushed decision-making; but not in this case. Smittie addressed my concerns as if they were his own and I am very satisfied with my new purchase, having found the exact vehicle I was looking for. Overall, I had a great experience and look forward to recommending “Smittie” and Hagerstown Ford Team to potential car buyers. More

I walked in, asked for Jimmy and he was right with me ready to help me find exactly what I was looking for. It was a spontaneous decision to trade my 2008 Fusion in for a newer one so I was not prepared ready to help me find exactly what I was looking for. It was a spontaneous decision to trade my 2008 Fusion in for a newer one so I was not prepared with useful information, but Jimmy took the time to make the necessary phone calls to get the information needed in order to get the process started. I walked in at 4pm just looking/discussing any possible deals and walked out the door at 7pm (that includes the time it took to drive back home to get my trade in car) with the keys to a new 2011 Fusion. I will definitely be back in the future! More

Smittie was my salesman and did a fantastic job listening Smittie was my salesman and did a fantastic job listening to my wants and needs in a vehicle and then landing me on my dream car...a new Taurus! He t Smittie was my salesman and did a fantastic job listening to my wants and needs in a vehicle and then landing me on my dream car...a new Taurus! He took the time to go over the whole vehicle in particular the Sync system which is so cool! I also wanted to thank the Manager Sherry and Kevin Steen in the Finance Dept. for their help in my new purchase. I will definately recommend Smittie and Hagerstown Ford as a place to purchase a new or used vehicle. Thanks Hagerstown Ford! More

My experience at Hagerstown Ford with Smittie (and other associates) was wonderful! He was extremely knowledgeable when it came to vehicle questions and a very fun and personable associate to work with. Smi associates) was wonderful! He was extremely knowledgeable when it came to vehicle questions and a very fun and personable associate to work with. Smittie ensured that I found the exact car I wanted and made sure it was perfect for me to take home. I have already told family and friends what a great experience I had at Hagerstown Ford and would urge everyone to stop in. I love my Fusion! Thanks Smittie! More

Our saleman John Christopher Smith was awesome!!! I had called over two days in advance about a vehicle, and he had it put away so I was going to drive the same vehicle I questioned him about. When my wife called over two days in advance about a vehicle, and he had it put away so I was going to drive the same vehicle I questioned him about. When my wife arrived at Hagerstown Ford, she was given the up-most attention, and answered all the questions she may have had. All to say, we drove away in a 2011 Ford Fusion SE. I would recommend Hagerstown Ford, and especially my salesman to any of my friends. Mr. Smith showed the professionalism one would expect when buying a new car. I can honestly say, he had our best interest in mind; meaning, we were not pressured in purchasing a new vehicle. This is something I value a lot. When we visited other dealerships, I surely did not get the same respect and diginty I got from Mr. Smith. He presented a positive atmosphere, and was not just worried about the sale. In closing, the team at Hagerstown Ford in my opinion, is the best dealership I have encountered in the purchase of a new vechile, and I will return to them in the future if I purcahse of any new or used vehicle. Mark R. Jenkins More

I met Jack Harris about 6 months ago when I was just getting started on looking for a new car. My wife and I were looking at a 2011 Fiesta, Jack answered all my questions and was not pushing what so eve getting started on looking for a new car. My wife and I were looking at a 2011 Fiesta, Jack answered all my questions and was not pushing what so ever, Jack is a straight shooter. Right then I knew I wanted to buy the car at Hagerstown Ford and I wanted to buy it from Jack Harris. If you are looking for a car to purchase. Please give Hagerstown Ford a chance and for sure ask for Jack Harris, you will not be disappointed. I will buy all my cars in the future from Jack Harris. More

We had no issues what so ever with our new car puchase. Our salesman, Jack Harris went out of his way to get the paper work done as efficiently as possible. Also, it may not seem like a big deal to most b Our salesman, Jack Harris went out of his way to get the paper work done as efficiently as possible. Also, it may not seem like a big deal to most but when we went to look at the vehicle, instead of trying to keep us there really late to finalize the sale (past dealers have done to us), he saw that we had young kids and suggested that he stay and get everything together and for us to come back the next day if we still wanted to move forward. More

We first met Jack Harris in the spring of 2007; however, we did not purchase a vehicle until December of that same year. Since that time, our family and referred friends have purchased 11 vehicles in 3 and we did not purchase a vehicle until December of that same year. Since that time, our family and referred friends have purchased 11 vehicles in 3 and half years. Jack’s product knowledge is exceptional throughout all Ford’s vehicles. He is very straight forward and will not misrepresent the price, vehicle, sales, finance, and service departments. Jack will always make time for his customers before, during and after the sale. Jack even stayed after the dealership had closed to take care of us on one occasion. Jack is not only a salesman, but he will treat you like a friend. He makes the experience of purchasing a car less stressful than other salesmen at other dealerships we have dealt with in the past before making this Ford dealership the only one we will purchase from. I would not hesitate in recommending Jack to anyone nor will I purchase from anyone other than Jack. He will go out of his way to make sure you are a satisfied customer. More

All employees were extremely friendly. I have no regrets buying a F150. Smitty made us feel a ease. Sherry was very helpful also. Lovely lady. buying a F150. Smitty made us feel a ease. Sherry was very helpful also. Lovely lady. More

I appreciated that the salesman (Smittie) and the management went beyond the normal channels to present my request for a special paint job on my ordered vehicle. I was disappointed that my color o management went beyond the normal channels to present my request for a special paint job on my ordered vehicle. I was disappointed that my color of choice was not available but I understand that this was due to factors beyond the dealership's control. More