Hagerstown Ford

I was looking into buying a 2012 Ford Edge. I called around to most of the Ford dealers in my area, including Hagerstown Ford. I had the pleasure of speaking to Chuck Wade, who constantly kept in touch around to most of the Ford dealers in my area, including Hagerstown Ford. I had the pleasure of speaking to Chuck Wade, who constantly kept in touch and answered all my questions politely. When I went there the next week, I met with Chuck, who was there and who had cleared out an appointment just for me, he was prompt and responsive with fair answers. Chuck and Mike gave me a decent price for a black Ford Edge that I was in love with. They were funny and nice and made me feel comfortable throughout the whole process. I left happy. Then, the next week or so, my Edge's check engine light came on. I was on my way to work and I was extremely upset. I called Mike and he was quick to respond to my call. He even sent out 2 of his employees to meet me at work and pick up my Edge to bring it to their dealership to get it checked out. When it turned out that it couldn't be fixed that day, and being that it was a Saturday on a holiday weekend, he sent one of his staff, Daniel, out to bring a brand new limited Ford Edge for me to drive until mine was fixed. Daniel got there before I left that night and was extremely nice and informative. The staff here is amazing! I definately recommend Hagerstown Ford to anyone!! More

Hello: I am Rick Michael & I had an unfortunate dealing with the service dept., as the manager & assist. manager were not around. The work never was done & when I returned to the Dealership, I had dealing with the service dept., as the manager & assist. manager were not around. The work never was done & when I returned to the Dealership, I had a talk with Mr. Tim Rowe, the manager, & he made me a GREAT! offer to get my Mustang GT worked on. He & Dennis Samuel had someone from the dealer come to my house in the morning to pick up my car & take it to the dealer (at least 25 minute 1- way drive. They did the work & Dennis called me up to inform me that the work went perfect & that someone would be driving my car back to my house. I was quite surprised to see that the manager, Tim Rowe, drove the car himself & couldn't have been nicer to me. T feel that what they did gave me tremendous confidence in this dealerships ability to do professional work & I was very! satisfied with both gentlemen's attitudes toward me, which was superb. I would never write something like this if it wasn't soo impressive to me. Lauds to Hagerstown Ford's Service Center & Ford should be proud to have a dealership that wants to please it's clients. Thank you very! much, Rick Michael More

Back in June of 2011, we bought a yellow ford fiesta from Chris Mongold. He was a very friendly and encouraging guy. He helped us all the way and answered all of our questions with no hesitants. I would reco Chris Mongold. He was a very friendly and encouraging guy. He helped us all the way and answered all of our questions with no hesitants. I would recommend Chris to everyone looking forward to purchase a vehicle at Hagerstown Ford... More

Bought a used Kia on Saturday. They where very busy and I had a several hour wait to sign my paperwork. The manager bought pizza for all of the customers waiting to sign the final paperwork. Probably 10 I had a several hour wait to sign my paperwork. The manager bought pizza for all of the customers waiting to sign the final paperwork. Probably 10 people waiting after they were closed. I thought this was very thoughtful. I loved the way Charlie treated us through the whole time we were there. Great place to buy a car. More

Tried many Ford Dealerships closer to our home to find the vehicle we wanted to purchase with no luck. We found the 2011 Ford Fusion with everything we wanted at an incredible price. Within just minutes the vehicle we wanted to purchase with no luck. We found the 2011 Ford Fusion with everything we wanted at an incredible price. Within just minutes of requesting information of the Fusion we were contacted and got the process moving for the purchase. Two days later we drove 1 1/2 hours to pick up the car. We were in and out with our new vehicle very quick with no problems. Was the easiest purchase we ever made. All of the staff at Hagerstown Ford was amazing especially Justin Mooney. What a great salesman! We will be back next time we are in the market for a new vehicle. Thank you for a great car buying experience!!! Have already recommended to several people! You guys are great! More

Our company has required multiple service visits over the past year. Each time we have had service here, they have provided more than requested at a lesser price than originally quoted. They are breaking t past year. Each time we have had service here, they have provided more than requested at a lesser price than originally quoted. They are breaking the mold for the generally accepted expectation of dealerships that overcharge and over diagnose to meet their bottom line during these tough times. For as long as we're in business and Hagerstown Ford is selling and servicing trucks, we will use them exclusively. Marty Johnson, President Fairway Home Services, Inc More

Great company to work with and Chuck Wade is a great salesman and very attentive to customer needs. I would recommend Hagerstown Ford and Chuck Wade to anyone interested in a new or used vehicle. salesman and very attentive to customer needs. I would recommend Hagerstown Ford and Chuck Wade to anyone interested in a new or used vehicle. More

I BROUGHT MY 2011 F-150 ECO-BOOST IN FOR AN ENGINE PROBLEM THAT OCCURED WHILE ON A TRIP. HAGERSTOWN FORD FIXED THE PROBLEM BUT SINCE THEN MY GAS MILEAGE HAS GONE DOWN THE TUBES!!!! MY 3.5 IS RATED AT PROBLEM THAT OCCURED WHILE ON A TRIP. HAGERSTOWN FORD FIXED THE PROBLEM BUT SINCE THEN MY GAS MILEAGE HAS GONE DOWN THE TUBES!!!! MY 3.5 IS RATED AT 15MPG-21MPG!! I'M HAVING A HARD TIME JUST TRYING TO MANTAINING 15MPG. IF I DON'T BABY THE TRUCK I CAN'T QUITE GET 15MPG!!! I WAS TOLD BY TWO DIFFERENT SERVICE PEOPLE THAT I COULD NOT GO BY THE DIGITAL READOUT ON MY DASH!!! SO MY QUESTION WAS WHY DOES FORD PUT DIGITAL READOUT ON A VEHICLE IF YOU CAN'T GO BY WHAT IT SAYS? BESIDES THAT WHEN I GOT THE TRUCK NEW THE(MILES TO EMPTY DISPLAY) READ 400+ WHEN I FILLED IT UP NOW IT WILL ONLY READ 300+ WHEN FULL!!!!! I MIGHT ADD THAT THIS IS THE FIRST FORD I EVER BOUGHT !! I ALWAYS BOUGHT GM BEFORE AND I THOUGHT I WOULD GIVE FORD A TRY. NEEDLESS TO SAY IF THIS IS WHAT I CAN EXPECT IT'S NOT DOING A VERY GOOD JOB OF INSURING I WILL EVER BUY ANOTHER FORD. More

I apply for a loan online on Sunday was aproved Monday. the service is not great at all even in person I will never back the service is not great at all even in person I will never back More

Over all good experience. We had a problem with our car, but they stood up and fixed it. It's always a great feeling when you know someone will stand by their product after the sale is done. Some places hon but they stood up and fixed it. It's always a great feeling when you know someone will stand by their product after the sale is done. Some places honesty and customer care still mean something! Great job guys! Thank you, M,miller More