HGreg.com Orlando

I had the worst experience with HGreg. I purchased a 2019 Nissan Maxima with a clean credit fax report. Two days after purchasing I called and took the vehicle back because I noticed a gap in the right back Nissan Maxima with a clean credit fax report. Two days after purchasing I called and took the vehicle back because I noticed a gap in the right back tail light and over all look of the vehicle. The HGreg sales person assured me they would be taking the car to a professional body shop which they trusted and will make all the necessary repairs. After a few days the car was return to me and I asked what the issue. The sales person inform le there were no issues with the car, no signs of an accident and that all the repairs were done to the vehicle. I recently noticed a crack in the paint in the same area of concern. I took my car to a body shop and they told me in less than 5 minutes that the vehicle had been clearly in a car major car accident. They also showed me the poor job they did to attempt to cover the damage which was a temporary fix with bondo putty (almost 1/2 inch of bondo putty was used). The chrome accent were glued with crazy glue and they used carpentry screws to hold everything together. The body shop can't believe a person would do that to a car. I contacted the Orlando Manager Carlos who didn't care to hear and hung up on me. I then proceeded to speak with Mateo at the corporate office who was nice but then even after I provided proof sent me an email saying they wouldn't take responsibility and that all their cars are sold As Is. I wouldn't reccomend anyone to buy a car from this place. They will sell you anything just to make a buck with no care in the world of the car's condition. They buy their cars at auctions and sell them as is. They don't care to do inspections and leave it up to the customer to check every inch of the vehicle in 3 days. This has been the worst experience! Stay away from this dealer!!! More

Sold a useless warranty and car with prior unrepaired AC damage. This is my 2nd car from the dealer. The 1st vehicle sold to me needed the axle fixed. In January I visited the dealer with a pre-approved loa damage. This is my 2nd car from the dealer. The 1st vehicle sold to me needed the axle fixed. In January I visited the dealer with a pre-approved loan from Capital one. I test drove the car around the block (under 45mph) and after 3.5 hours completed my purchase. During the purchase the finance guy, Johnny, sold me an extended warranty which he led me to believe covered repairs that the factory warranty would not. When we left the car was shaking on the highway but the dealer had already closed so I called the next day to express my concern and desire to get a different car. The salesperson, Manuel, told me they needed to try to fix it and that it just sounded like a minor repair. He transferred me to the service department and they scheduled me for their first available time which was 10 days later. When I returned 10 days later and they told me the axle needed to be repaired and that I could leave and drive until the parts came in I refused the offer and demanded a new car. We took my current car on the highway for a test drive so we could try it out over 50 mph. The car was slightly shaky so we returned to the dealer and I was told the wheels needed to be balanced and to come back in a week. During this visit the finance manager told me he would need to switch the car on my loan, but I didn't need to wait for him to do it. He would take care of it and call me when it was done. Days passed and I didn't hear anything. I looked at my Capital One app and the loan was still for the old car. When I reached out to Capital One they did not know I no longer had the first car and said the dealer needed to call them. I then reached out to Johnny in finance and he told me he was still working on it. A week passed and still no communication until Johnny reached out saying I should call capital one to confirm the new car swap. I didn't think much of it and called Capital One. A month later I checked my credit report to make sure everything was in order and I noticed that they did not switch the car out on the loan they opened a brand new loan. The dealer paid the old loan off and ran my credit AGAIN to open the loan for the second car. In fact they also ran my credit for another company during my initial visit even though I had pre-approval. NONE of this was communicated to me. Fast forward 7 months later, I drove the car to the doctor and realized the AC wasn't working. I remembered I had the extended warranty and reached out to see how it works. The rep for United Car Care was very rude and told me the car was under factory warranty so they wouldn't do anything for me. He told me the plan was void when the car is still under a factory warranty. I then reached out to the dealer and they told me the same thing, but I should bring the car in to check out the AC because anything that is mechanically wrong with it would be under the warranty. 3 hours after dropping my car off, the dealer called to ask if I had been in an accident. I immediately disputed his claim until I realized the car had been in a "minor" accident before I bought it. The service department explained the AC discharge hose was crushed from an accident and was not repaired/replaced. My options were to file a claim with my insurance company or to pay out of pocket. I called HGREG over and over again, probably about 30 times and all I got were voicemails that were full and I was even disconnected several times. After 3 days I finally asked the dealer to fix it because I need my car . The cost was almost $900..not to mention I just replaced the battery about a month ago; and I don't even drive that much because I work from home and because of the pandemic! Not only did I receive a damaged car, I was sold a useless warranty for coverage that I already have.When I inquired with the warranty company about cancelling, they said I have to go through the dealer. I have contacted them several times and haven't received anything. I am extremely disgusted with this service. More

Worst experience ever! We have been shopping for a car for weeks now. We saw something online at the HGreg location in Orlando, so we called to set up an appointment. The ap We have been shopping for a car for weeks now. We saw something online at the HGreg location in Orlando, so we called to set up an appointment. The appointment was set up for 5 pm. When we got there there was maybe 3 customers total with about 10 sales people. we waited for an hour before we were able to test drive the car. upon driving into the parking lot, the sales man "Will" from the back set opened the rear window and screamed out to his friends. (it was in Spanish, so I'm not sure what he was saying). Moving forward, we liked the car and proceeded to make the deal. During the application process, it was basically a joke, my sales man could not answer any of our questions and would simply reply that "like his job, and did not want to lose it" then proceeded to slip in hidden costs. the place is a joke, and I would not recommend it to anyone! Rob N. More

Lack of follow up to sum it up I inquired about a 2017 Lexus RX350, got a call back an was going to look at vehicle but requested salesperson call me back just to make sure vehicle I inquired about a 2017 Lexus RX350, got a call back an was going to look at vehicle but requested salesperson call me back just to make sure vehicle had not been sold, never got a phone call. Sent text and all I got was he was too busy, when can he call me? I replied you can call me now. Never heard back. If I’m spending 30k on a vehicle I should not be chasing you around! I spend my money elsewhere! Would never recommend HGreg at all! More