HGreg.com Orlando

I felt compelled to share my recent car buying experience at HGreg to help others make an informed decision. The salesperson was pleasant and patient, assisting me thoroughly as I selected my vehicle. Howeve at HGreg to help others make an informed decision. The salesperson was pleasant and patient, assisting me thoroughly as I selected my vehicle. However, the financial side of the transaction raised some concerns that I believe potential customers should be aware of. The initial price of the vehicle was $23,000, but with all the added fees and services, my total loan escalated to $35,000. Here’s a breakdown of the additional charges: Pre-Delivery Fee: $1,299 (The car was not delivered to me. I picked it up. I wasn't given a delivery option.) Electronic Registration Fee: $899 Ally Gap Coverage: $1,200 Alpha Warranty Protection: $4,681 (I opted for this comprehensive bumper-to-bumper coverage, anticipating it might benefit resale value in the future.) Anti-Theft Protection: $799 Elite Protection Plan: $1,495 (This was required by HGreg, not optional.) Sales Tax: $1,600 County Tax: $50 Sales Tax on Ancillary Products: $488.25 Doc Stamp Taxes: $124.95 I am sharing this to keep potential buyers informed, as I suspect not everyone is charged uniformly. If anyone notices any discrepancies that could suggest legal recourse or a way to recover some costs, please let me know. I feel taken advantage of and will ensure my review remains visible to aid others. More

Buyer beware! !! Purchased a car and according to their policy any deficiencies noted during the test drive and 5 days after would be repaired free of charge. The c !! Purchased a car and according to their policy any deficiencies noted during the test drive and 5 days after would be repaired free of charge. The car needed an alignment and pulled to the left the salesman Jose said he would note it and get it repaired. Feeling confident they would stand behind their policy we proceeded to purchase the car. Again being told we had 5 days from the day of the sale to have the vehicle inspected for issues we took it to the Kia dealership the following day. The dealership found three additional issues. I sent all the info to the salesman who again said no problem we will get this taken care of. Since this occurred I've called 5 times without anyone returning my calls. The last time I spoke with a supervisor who "transferred" me to the service department. The phone rang until it disconnected. HGREG is not affiliated or registered with the BBB and I can see why now. They are crooks. DO NOT BUY FROM THIS PLACE. More

This was probably the worst car buying experience of my life. Here is the story: We found a car we liked on Car Gurus. They connected us to a car dealer, HGreg.com in Orlando, and set up a visit there. We life. Here is the story: We found a car we liked on Car Gurus. They connected us to a car dealer, HGreg.com in Orlando, and set up a visit there. We received numerous follow up texts from HGreg confirming our appointment; we even received a price reduction update a couple of days prior to our scheduled visit. We drove 2 hours to the dealership just to find out that the car had left their lot three weeks before. We were understandably upset and frustrated. The car salesman and his manager told us that this was not their fault because they do not create the listings or the appointments. Indeed, the car salesman (who looked like a kid fresh out of juvie) complained that we were “giving him attitude” when we complained about HGreg’s business practices. Trying to make the best of an awful situation, we tried to look at cares that the Orlando dealership would be able to ship in from somewhere else. That’s when we found out that HGreg, besides the ubiquitous $899 “filing fee” (which everybody knows is bogus and pure dealer profit), adds on a suite of vehicle “protection” services to the tune of over four thousand dollars. The car salesman swore that he could not take these additions off because they “had already been applied to the car.” The car we looked at was ultimately over $10k more expensive than what it had been listed for on their website. That’s when we left – knowing that this was not a place where we would like to buy a car – ever! I am still at a loss for words as to how horrible the experience was. It felt sleazy and dishonest. The staff showed very little respect for us as clients and for fair sales practices in general. Apparently, the car we came to the dealership for, the one that had left the lot 3 weeks earlier, is still listed on HGreg Orlando’s website as of today. More

BAIT & SWITCH! ! They had a great deal car on their website and I called TWICE to ensure it was still available and was told it is still on the lot. Drove 45 minute ! They had a great deal car on their website and I called TWICE to ensure it was still available and was told it is still on the lot. Drove 45 minutes to get there after about 20 minutes the salesperson and his manager told me there was a missing the system and the car was sold. However, they had plenty of other cars to show me. I got up an walked out. Never going back to this place! More

My daughter and I communicated with the dealership and we were told that the vehicle was there. After we drove 2 plus hours to see it, we were informed the vehicle wasn’t even at that location. Not to ment were told that the vehicle was there. After we drove 2 plus hours to see it, we were informed the vehicle wasn’t even at that location. Not to mention the additional $3500 minimum fees that add to the online price. $1500 for a “protection package” that’s forced on every customer. Shady. Beware. More

Wish it was possible to give HGreg a no star. I tried to talk with them several times to purchase a vehicle. I had my financing ready and wanted to come finalize the deal. I called several times I tried to talk with them several times to purchase a vehicle. I had my financing ready and wanted to come finalize the deal. I called several times and was pushed off to another line to leave messages. A call was never returned. I finally was able to talk with a salesperson at the Orlando store. I was told I could pay $150.00 and have the car transferred and then make the deal. I was told he would call me back. No return call again I called the next day talked to the Doral dealership and was told they transferred the car to Orlando I was overjoyed. I then call the Orlando dealership ready to come finalize the paperwork. I was told bluntly first come first serve you are out of state and we sold the car! I was shocked to say the least. I inquired about being first, had my financing and was ready to purchase a plane ticket to come pick up my car! I tried for 2 weeks to purchase this car. I only needed to schedule a time to sign the paper and drive my new car off the lot I never received any return phone calls after numerous messages left. Not even a courtesy call to let me know the car I was in the process of purchasing was sold to someone else! More