HGreg.com Doral

GREAT CUSTOMER SERVICE OUR SALESAMAN, GERSON CALDERON, WENT OUT OF HIS WAY TO MAKE SURE THAT EVERYTHING WAS CORRECT AND STAYED UNTIL THE LAST MINUTE WHEN THE DEALERSHIP CLOS OUR SALESAMAN, GERSON CALDERON, WENT OUT OF HIS WAY TO MAKE SURE THAT EVERYTHING WAS CORRECT AND STAYED UNTIL THE LAST MINUTE WHEN THE DEALERSHIP CLOSED. More

Supreme Customer Service!!! I had been looking for a very specific truck for a few months when one popped up from HGREG. I reached out to their customer service department for t I had been looking for a very specific truck for a few months when one popped up from HGREG. I reached out to their customer service department for the initial inquiry and their rep (Alexandra) went above and beyond to handle my requests for additional info and pics as I live 3.5 hours from where this truck was located. From there she put me in touch with the GM for the Miami store, Hebert. Hebert was extremely accommodating and was able to answer my questions and even sent a few additional photos :-) Once the truck had been through (and passed) inspections and service, I was contacted by David V. and he was one of the best sales reps I have ever worked with. I am a "tough" buyer and he was able to address most all of my needs/wants (within reason) and in the end we were able to structure a deal that worked well for both sides. David even stayed late and helped me transfer my personal belongings from my "old" truck to the new. Excellent. Excellent. Excellent customer service! Finally, Rex M. This is one fine gentlemen and was a true pleasure to work with during the "signing" phase of the transaction. He was direct, detailed and humorous. A true joy to work with especially given that it was so late in the work day (8:30pm). To summarize, I would say the overall experience was as good (if not better) that you would expect at a household name dealership like Lexus, Mercedes, Audi, etc. I would def recommend working with this company to anyone. Be sure to ask for David V. if you're buying at the Miami store! More

Lack of integrity, morals and customer service. After test driving the used 2012 vehicle, I knew the brakes needed replacing. We had an ordeal getting that repaired in house at the Broward location. After test driving the used 2012 vehicle, I knew the brakes needed replacing. We had an ordeal getting that repaired in house at the Broward location. Several trips where a waste of time because even after being told to come in for service, the part wasn't there?? Now, less than 30 days of the vehicle being in the Hgreg service center, we now are out of pocket $400+ having to replace the wheel bearing?? My issue is that prior to the test drive, myself and husband were told for weeks the vehicle as in the Recon center, then it was in the service department, then after being serviced we could come test drive. Well here I am frustrated, cannot for the life of me get any sort of manager to reach out or contact me. This place is crooked and can't do the right thing. I firmly believe they never checked the vehicle other than making sure it could turn on. This entire experience with Hgreg is shameful and they truly should be embarrassed on how they conduct business. More

Worst Car Buying Experience in 40 Years Customer service is severely lacking. This place is greasy from top to bottom and the finance person was the only employee I dealt with that wasn't to Customer service is severely lacking. This place is greasy from top to bottom and the finance person was the only employee I dealt with that wasn't totally unprofessional or rude. After dealing with two different salespeople that made me feel like they were doing me a favor, I got to the point of writing up the deal so they showed me a breakdown of costs and asked if I had any questions. So naturally I asked what the extra $1300 was for. The salesman then throws up his hands and says "I don't even know how to respond... it's a standard dealer processing fee!" I replied that I expected a fee but I thought it was excessive so he brings over the sales manager Jorge. Jorge was the best yet. He immediately gets in my face and says it a processing fee not a dealer fee. Then without missing a beat he says, "Maybe this isn't the car for you...maybe you can't afford it." From what I saw it was not just one bad actor but many and overall every part of the buying process had problems on their end that left me with the impression that this business is not on the level. When I got home I found that they even transcribed the VIN# improperly on the paperwork. Unfortunately I didn't read the reviews before going or I would have known better. More

Gerson Calderon Just Amazing Great service by Gerson I'm a happy customer, Thanks the rest of the staff who make possible whole process a success, thanks, se you soon Great service by Gerson I'm a happy customer, Thanks the rest of the staff who make possible whole process a success, thanks, se you soon More

Horrible Experience! Horrible experience.! Went to their Doral location to test drive a Lotus that has been on their lot for over 180 days. Gave them my license and they c Horrible experience.! Went to their Doral location to test drive a Lotus that has been on their lot for over 180 days. Gave them my license and they checked my driving record to make sure it’s valid which it was. So far so good, I think not. The sales person came back stating that his manager said it can’t test driven, unless the process is started and credit is ran. REALLY! Who in their right mind run their credit without testing a car specially a car like a lotus. They truly lost a client and not only that I come from the car business. I wil make sure to run people away from HGreg. I would always recommend them. Not a good look. No wonder they have had the the car for over 180 days. I would have truly bought the car if I liked the drive. HGreg. Get your act together. The sales man was a “True gentleman” More

Amazing staff and service from beginning to end. So fast and seamless. Big thanks to cathlene and armando you guys were pivotal in the success of my new purchase. and seamless. Big thanks to cathlene and armando you guys were pivotal in the success of my new purchase. More

Excellent service- knowledgeable salesmen and enormous selection of vehicles! Cadmar Blunt was very professional and explained the HGreg process and support. I would definitely recommend! selection of vehicles! Cadmar Blunt was very professional and explained the HGreg process and support. I would definitely recommend! More

Was so excited when I arrived at this overwhelming car dealership in Orlando, FL. They have a tremendous inventory. The salesman was very kind and truly tried to be helpful. My request was a vehicle with dealership in Orlando, FL. They have a tremendous inventory. The salesman was very kind and truly tried to be helpful. My request was a vehicle with no accidents/ damage and not a rental. To my SHOCK this eliminated over 95% of my choices. BUYER BEWARE the first and only vehicle they showed us met the criteria online. However, when we walked out the look at it the first thing I noticed was the grill was broken and the apron above the grilled was pushed backed on both sides....not a body repair expert just a sharp minded gal. The salesman had no explanation of the damage and why it wouldn’t have been listed in the online description. We decided to go somewhere else based on our first impression of the inventory they sell. More

Fue una buena idea ir a hgreg y mejor aun que me tocara el vendedor maikel socorro que me asistió en todo correctamente y me asesoro todo el tiempo como si el carro fuese para el, Gracias por todo el vendedor maikel socorro que me asistió en todo correctamente y me asesoro todo el tiempo como si el carro fuese para el, Gracias por todo More