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Gurnee Volkswagen
Gurnee, IL
1,179 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,179 Reviews of Gurnee Volkswagen
July 23, 2020
My experience was pleasant My son and I purchased a 2020 BMW on July 21st. Jovonn was very knowledgeable and helpful with any questions I had regarding the car. He helped me syn My son and I purchased a 2020 BMW on July 21st. Jovonn was very knowledgeable and helpful with any questions I had regarding the car. He helped me sync my phone to the car and explained all the features. He was pleasant and it was a pleasure working with him. I think you should give him a big raise. More
by Modern50s
Employees Worked With
Jovonn Griffin
July 22, 2020
Good dealership, friendly staff , worked preformed was excellent. Car came backed washed. Location is easy to get in and out of. Will give you a loaner car if need be. Thank you for an awesome job!! excellent. Car came backed washed. Location is easy to get in and out of. Will give you a loaner car if need be. Thank you for an awesome job!! More
by MSCHRAMM1
Verified CustomerJuly 22, 2020
Everything was fine except the courtesy car pick up. We drove from Northwest Indiana to Gurnee with no air-conditioning on a very hot day and it was totally miserable. Other than that our experience was fi drove from Northwest Indiana to Gurnee with no air-conditioning on a very hot day and it was totally miserable. Other than that our experience was fine. More
by Terry Duff
Employees Worked With
David Truong
July 21, 2020
Excellent experience My service appointment went very well. I am a very particular car owner and this visit met all my expectations. The service writer Tyler Mink took car My service appointment went very well. I am a very particular car owner and this visit met all my expectations. The service writer Tyler Mink took care of all my concerns I had. The work was completed in a timely manner and I was updated often of the progress. Technician Aaron Kullander's work was thorough and done neatly. I was given a detailed inspection report upon completion. More
by Randy Z
Employees Worked With
Tyler Mink
July 20, 2020
David was very professional in the way he handles business and he knows exactly what he is talking about. David made my car buying experience very positive and i will definitely be going through him business and he knows exactly what he is talking about. David made my car buying experience very positive and i will definitely be going through him for future car purchases More
by Juanjpirita
Employees Worked With
David Truong
July 20, 2020
Great team! Cris was very nice and warm all throughout the buying process. He let us did the test drive by ourselves to gave us privacy. Everyone was welcoming and very helpful. Thanks again Cris and S the buying process. He let us did the test drive by ourselves to gave us privacy. Everyone was welcoming and very helpful. Thanks again Cris and Suha for helping us bring home our dream Car! More
by TheRNs
Employees Worked With
Suha Oner, Christopher Barber
July 20, 2020
I’ve been in a couple times and have never not had great service. David Troung has always been quick to help me with whatever car service I need. service. David Troung has always been quick to help me with whatever car service I need. More
by allisonbatteau
Employees Worked With
David Truong
July 14, 2020
Service agent quoted one price; had to pay much more!! I was quoted one price AFTER completion of the job. When we picked up vehicle it was hundreds more!! I was offered a 15% coupon while the work was b I was quoted one price AFTER completion of the job. When we picked up vehicle it was hundreds more!! I was offered a 15% coupon while the work was being completed; told AFTER the fact that the coupon "capped" out at a certain amount. That was the final cost was higher. BE VERY CAREFUL!! You may end up paying a lot more than you thought!! More
by Mike
Employees Worked With
Tony in service.
July 07, 2020
Sandi is a great salesman! For volkswagen we always go to gurnee even though libertyville and highland park are closer! On to the 3rd jetta gurnee even though libertyville and highland park are closer! On to the 3rd jetta More
by BRIANACOSTA18
Employees Worked With
The accounting guy. Young and brown , Sandi Negrau
