Gurnee Volkswagen

SO SHADY Made a service appointment for a free fuel flange recall ( Ha Ha ), dropped car and keys off a day early and told Matt that I could pick up the car be Made a service appointment for a free fuel flange recall ( Ha Ha ), dropped car and keys off a day early and told Matt that I could pick up the car before closing the next day; even though the appointment was at 7AM. Saw Matt the next day and he says go to the cashier to get keys, cashier is clueless and tells me to go back to service (Ruh RoH). Tony comes out and the excuses begin, we have not even looked at it yet, and we are backed up with other repairs, and some of our mechanics are on vacation, (So sorry) , and somehow he thinks that my car is most likely going to need a fuel pump replacement, apology, no loaner available, leave your car another day, ( Huh? ; fuel ...Whaat?). You guys could have called or texted to let me know about the delay or made the appointment at another time. Knowing what repairs may be needed before looking at the car was just another red flag. Got my keys and, GONE. More

The customer service was awful! Said they would call with an update because they were busy when I dropped my car off, but never did. 2 days later I had to call twice to get info and ended up paying for unnec an update because they were busy when I dropped my car off, but never did. 2 days later I had to call twice to get info and ended up paying for unnecessary services even though I specifically asked if it wasn’t covered by warranty to let me know first. I have 2 VW’s and I will never bring them back here again. More

My VW had a recall. The only employees wearing a mask was Tyler, who greeted and checked me in. Inside, service girl-no mask, parts guy-no mask. Mechanic came in for coffee, no mask & coughed over a communal Tyler, who greeted and checked me in. Inside, service girl-no mask, parts guy-no mask. Mechanic came in for coffee, no mask & coughed over a communal coffee pot. Bathroom cleaning record hadn't been updated since March. Other customers in waiting area with no masks. Signs all over about masks and IL + Gurnee Covid requirements, not being followed. Unmasked coffee drinking coughing mechanic tried to HAND me my keys when finished. I pulled out a Clorox wipe &immediately wiped keys and left. At home, discovered a part was knocked out and I had to go back. So frustrated, so disappointed. Everyone was nice, but the face that there was a communal shared coffee pot, no masks, no current cleaning record in the bathroom... Ruined the entire experience. More

Jovonn was super nice and patient with us while we were looking. Not once did he make us feel rushed even though I would go around closing time. Suha was super nice and between both him and Jovonn we got looking. Not once did he make us feel rushed even though I would go around closing time. Suha was super nice and between both him and Jovonn we got a great deal. I would definitely recommend this place and we will be purchasing another car from this place in the near future. More

David is awesome person and the manager gave the grate deal. David give us enough time and explain everything about the car. Thank you for everything. deal. David give us enough time and explain everything about the car. Thank you for everything. More

I had a good experience with the Sale of my new/ used vehicle. Ron, my sales guy was excellent and would highly recommend everyone using him! vehicle. Ron, my sales guy was excellent and would highly recommend everyone using him! More

Tyler is attentive, friendly, and readily answered questions. Unlike other VW employees, Tyler wears a mask consistently which demonstrates care and concern for customers. I appreciate his professiona questions. Unlike other VW employees, Tyler wears a mask consistently which demonstrates care and concern for customers. I appreciate his professionalism. More

The service was excellent! Tyler The service advisor, The mechanic , Also the service manager are very accommodating. They Went out of their way to make sure my car well maintenance! The service was excellen mechanic , Also the service manager are very accommodating. They Went out of their way to make sure my car well maintenance! The service was excellent! Tyler The service advisor, The mechanic , Also the service manager are very accommodating. They Went out of their way to make sure my car well maintenance! More