Gurnee Volkswagen

Worse service I've ever had in my life came for nail in tire an oil change didn't leave for 4 an half hrs an only received oil change then was charged out the xxx when I was told from sales rep when j boug tire an oil change didn't leave for 4 an half hrs an only received oil change then was charged out the xxx when I was told from sales rep when j bought my car that oil changes would be covered for first year so overall sales reps are garbage customer service was horrible an service sucked 4 an half hrs for a oil change is beyond my understanding should've done it myself would've been faster an cheaper an less aggravation More

Gus was attentive and I was able to communicate my needs to him easily. They moved me through the purchase experience smoothly without any problems and honored their advertised price on the vehicle I wanted to him easily. They moved me through the purchase experience smoothly without any problems and honored their advertised price on the vehicle I wanted. More

Ron was our salesman. He was excellent. I went to buy a used 2015 BMW and left in a 2021 Arteon. We are very happy used 2015 BMW and left in a 2021 Arteon. We are very happy More

They have good service and stunning place to stay and waiting room clean, same as the rest room and viewing room is awesome I love them waiting room clean, same as the rest room and viewing room is awesome I love them More

Quality services performed as expected in a timely manner. Fixed quoted problem of egg smell in the cabin with new cabin filter. Would recommend again. manner. Fixed quoted problem of egg smell in the cabin with new cabin filter. Would recommend again. More

Service Department team was very good addressing my car's issue, and providing an explanation. From the time I brought the car in to the ime I picked it up I felt really good about the experience. issue, and providing an explanation. From the time I brought the car in to the ime I picked it up I felt really good about the experience. More

bought a car that need it alot of mecanical work recalls and unsafe car due to recalls.. after 2 weeks engine light came on when car is losing power and stalling and unsafe car due to recalls.. after 2 weeks engine light came on when car is losing power and stalling More

Great communication on what the car was getting one and when it was going to be done all employees where great to talk to and very friendly when it was going to be done all employees where great to talk to and very friendly More

Gus was personable, easy to work with & his follow through sets the bar. It was my first VW purchase & I wasn’t sure what to expect. Especially as a female purchasing a vehicle on her own - I’m usuall through sets the bar. It was my first VW purchase & I wasn’t sure what to expect. Especially as a female purchasing a vehicle on her own - I’m usually ready to be taken advantage of. **insert eyeroll** Not this time! I was treated with the utmost respect & kindness. It was a great experience & I've already recommended them to friends & family. More