Gurnee Volkswagen

Average dealership, Friendly, buying experience was pleasant. However, when it came to receiving all of our documents the dealership fell short. Had to ask for window sticker, vehicle sticker, and mi pleasant. However, when it came to receiving all of our documents the dealership fell short. Had to ask for window sticker, vehicle sticker, and mileage statement to cancel my warranty on my previous owned vehicle, they did not put it in the paperwork like they should have. They had to send us everything because they did not give it to us when we left with the vehicle. More

Disappointed with the lack of communication, after explaining to the service person I was still being charged for service that my was under warranty. And the shuttle not being called as it should hav explaining to the service person I was still being charged for service that my was under warranty. And the shuttle not being called as it should have More

Didn’t perform the requested service. Contacted service manager and he promised to call back later that day and had not. Contacted service manager and he promised to call back later that day and had not. More

Friendly atmosphere, great people who care about the service they provide, I am very pleased with my purchase service they provide, I am very pleased with my purchase More

Terrific service Greg was excellent and kept me informed about my car. I will continue to bring my car there for service informed about my car. I will continue to bring my car there for service More

They were ready for me at the appointment time and took care of the problem right away. It was nice.that they offered a car wash, too. care of the problem right away. It was nice.that they offered a car wash, too. More

Will in service is the best! Main reason we still come here. Trust his knowledge & recommendations implicitly. Main reason we still come here. Trust his knowledge & recommendations implicitly. More

Fue una atención amable y profesional por parte del equipo VW Gurnee, nos veremos el próximo servicio chicos. Gracias! equipo VW Gurnee, nos veremos el próximo servicio chicos. Gracias! More

Just for an oil change with a 930 appointment I had to wait an hour for a shuttle back home and my car was kept until 6pm. There was no courtesy vacuuming that comes with my Volkswagen deal either. Very p wait an hour for a shuttle back home and my car was kept until 6pm. There was no courtesy vacuuming that comes with my Volkswagen deal either. Very poor service. More

Worst service experience I have ever had. No updates while they kept my vehicle, took to long to diagnose a problem, damage a part, had to bring back the vehicle multiple time, failed to perf No updates while they kept my vehicle, took to long to diagnose a problem, damage a part, had to bring back the vehicle multiple time, failed to perform basic checks such as topping fluids. If not for them recognizing their shortcomings and not charging me for anything, I would be taking them to court. More