Gurnee Volkswagen

Cameron was very helpful in assisting me with finding my dream vehicle. I was coming from out of state, so he made sure that everything was ready to go upon my arrival. The interim Finance Manager was able dream vehicle. I was coming from out of state, so he made sure that everything was ready to go upon my arrival. The interim Finance Manager was able to get me a better rate than my credit union was offering which made the buying experience that much better. My visit to Rohrman Gurnee VW was amazing. I would definitely love to work with them again in the future. More

We had a great experience with this dealership. The staff was friendly and helpful. We'd shop here again. The staff was friendly and helpful. We'd shop here again. More

Everyone was really helpful at finding exactly what I was looking for and they answered any questions I had looking for and they answered any questions I had More

Hello Bill. Thank you for reaching out! Julio was extremely professional and attentive. Unfortunately, the wait was too long for an oil change and tire rotation. Thank you for reaching out! Julio was extremely professional and attentive. Unfortunately, the wait was too long for an oil change and tire rotation. This is the 2nd time in a row my oil change reminder sticker was not placed on the windshield. Difficult to remember your oil change schedule. Otherwise, as always a pleasant experience at VW Gurnee. More

Everyone was really easy to work with, even when I was buying from out of town. buying from out of town. More

They seem very nice. The salesperson did not know to much about the car. It is a used car. The day after I bought it the check engine light came on. Yhey fixed it but it The salesperson did not know to much about the car. It is a used car. The day after I bought it the check engine light came on. Yhey fixed it but it is on again. Both front tires have leaks in them. More

The service manager was very friendly informative and kept me up to date through the entire process. kept me up to date through the entire process. More

Julio, did excellent job, great customer service I am very satisfied with the info I was given about the situation on my car very satisfied with the info I was given about the situation on my car More

Great Service! Quick, efficient, and the price was right. Serve advisor understood what needed to be done and got it done Quick, efficient, and the price was right. Serve advisor understood what needed to be done and got it done More

Bought a used car from Gurnee VW and was the worst buying experience I’ve ever had. Car died the day after I got it home and dealing with used Sales Manager Will to get the issue resolved was like pulling t experience I’ve ever had. Car died the day after I got it home and dealing with used Sales Manager Will to get the issue resolved was like pulling teeth. Dealership needs to understand that customer service doesn’t stop the second you drive the vehicle off the lot. More