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Gurnee Volkswagen

Gurnee, IL

3.9
1,177 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,177 Reviews of Gurnee Volkswagen

October 16, 2022

I was able to use the wifi while I waited and drink coffee. Very friendly staff and thorough diagnosis of my 2010 Passat Komfort wagon. More

by Surge434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Summer, Amanda Raatz, Julio Quintana
Report | Print
Oct 17, 2022 -

Gurnee Volkswagen responded

Thank you for choosing Gurnee Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 16, 2022

I keep getting a low tire pressure alert. It’s now been 3 times - I brought the car in twice already More

by BEF1949
Recommend Dealer
No
Employees Worked With
Bill Summer
Report | Print
Oct 20, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 15, 2022

Ron worked with us beyond closing time to get us our dream truck! We did not feel pressured in any way and got a great deal! More

by Gwen23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco, Nebi Denic
Report | Print
Oct 16, 2022 -

Gurnee Volkswagen responded

Gwen, We are very happy to hear Ron provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 14, 2022

Was a nice dealership made magic happen from nothing but I will say a lot of things should have been told up front. More

by THOMASJACKSON17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Ron Monaco
Report | Print
Oct 16, 2022 -

Gurnee Volkswagen responded

Thomas, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gurnee Volkswagen, Ron and our team look forward to having you as one of our valued customers for many more years to come!

October 13, 2022

Sandi did an outstanding job. I could not be happier with his and his team’s attention to detail, communication, and overall service. More

by ZAIRE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
Report | Print
Oct 13, 2022 -

Gurnee Volkswagen responded

We are very happy to hear that Sandi provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 13, 2022

Ron was awesome , we were in and out fast. Great deal in the car I wanted. More

by Joel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
Report | Print
Oct 16, 2022 -

Gurnee Volkswagen responded

Joel, Thanks for sharing your experience with Gurnee Volkswagen. Ron and our team appreciate your business and hope to see you again soon!

October 12, 2022

Excellent service and your personal very nice, I am very happy with my new car More

by LAUURA777
Recommend Dealer
Yes
Employees Worked With
Loren
Report | Print
Oct 13, 2022 -

Gurnee Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 12, 2022

Rohrman auto is one of the nicest auto dealerships I have ever been to. Even in the middle of tons of construction. Ron, and Rich were able to make me feel cared for and important. It may not be a BMW dealer More

by Luciano Leon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
Report | Print
Oct 13, 2022 -

Gurnee Volkswagen responded

Thanks for your feedback on your recent visit to Gurnee Volkswagen, Luciano. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle!

October 11, 2022

Good, except for the lobby construction and noise, but noise comes with the construction part More

by mkoehlerking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Summer
Report | Print
Oct 12, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us. Bill and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our management, and we look forward to having the construction complete and working with you again.

October 11, 2022

First time taking my car to this location. Very efficient and friendly staff! Should offer a free service for being a first time customer. More

by Martinezelda08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Summer, Amanda Raatz, Julio Quintana
Report | Print
Oct 12, 2022 -

Gurnee Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gurnee Volkswagen, we look forward to having you as a valued customer for many years to come!

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