Gurnee Volkswagen

Thrilled Our salesman, Matthew was a joy to work with. He worked hard to get us the price we were looking for and was open and easy to work with. Our salesman, Matthew was a joy to work with. He worked hard to get us the price we were looking for and was open and easy to work with. More

Purchase or new car Worked with Matthew Colrain and made a purchase of a 2014 Kia Forte LX and he was very informative and helpful.throughout the entire purchase. Worked with Matthew Colrain and made a purchase of a 2014 Kia Forte LX and he was very informative and helpful.throughout the entire purchase. More

Angel was very helpful in explaining what is a priority fix and what could be done over the coming months. Thank you for the fine service. Every time I take my Jetta in, it seems to drive better upon leaving. and what could be done over the coming months. Thank you for the fine service. Every time I take my Jetta in, it seems to drive better upon leaving. More

Terrible took 2 hours for an oil change It is totally unacceptable to wait 2 hours for your car to have its oil change, no one knew anything. I made a reservation just so I could get in and It is totally unacceptable to wait 2 hours for your car to have its oil change, no one knew anything. I made a reservation just so I could get in and out. Will not return and will tell all my VW friends not to use that dealership. Called the GM and the number just stops ringing. Clearly they do not care about the customer. More

Saturday Service Made appointment on a Saturday and expected issues. Was taken on time for the appointment promised to call when done as I needed to run errands. They Made appointment on a Saturday and expected issues. Was taken on time for the appointment promised to call when done as I needed to run errands. They were done in an hour and a half. Only issue is they should wash the customers car at completion of service like most dealerships do. Nice extra touch ! More

Excellent customer service Angel went out of her way to make sure all was complete an correct and kept us informed during the whole time an made sure was comfortable Angel went out of her way to make sure all was complete an correct and kept us informed during the whole time an made sure was comfortable More

Quick and painless. Just bought a truck with Gurnee Volkswagen. Worked with Matt. He was very easy to work with and made the car buying experience painless. Thank you! Just bought a truck with Gurnee Volkswagen. Worked with Matt. He was very easy to work with and made the car buying experience painless. Thank you! More

Very Happy Customer!!! I just purchased my first VW and was assisted by Matt Colrain and TJ Abel. They were true professionals and helped me a lot. I would recommend doing I just purchased my first VW and was assisted by Matt Colrain and TJ Abel. They were true professionals and helped me a lot. I would recommend doing business here. I am a very pleased customer. More

2015 jetta We made a good deal fast and easy. Matt the salesman and Mike the manager were really pleasant and helped me get the deal that I was looking to get. T We made a good deal fast and easy. Matt the salesman and Mike the manager were really pleasant and helped me get the deal that I was looking to get. This is my first vw but definitely won't be the last. More

Very helpful! Everyone here was very patient, super friendly, and extremely helpful in the process of buying a new car! walked in just to look at a used car and wal Everyone here was very patient, super friendly, and extremely helpful in the process of buying a new car! walked in just to look at a used car and walked out with a fairly priced brand new one! More