Gurnee Hyundai

Another 1star Review Despite offering Gurnee Hyundai a one star rating - this review is not written out of anger. It's simply the truth of my experience and, of course, a Despite offering Gurnee Hyundai a one star rating - this review is not written out of anger. It's simply the truth of my experience and, of course, a Buyer Beware warning to all future potential customers (victims). My son and I visited Gurnee Hyundai yesterday 04/27/2018 after we had seen certain advertised cars with prices listed $2,500 - $5,000. And we test drove a few. Decided to purchase a 2010 Hyundai Elantra that was not only listed for $4,500 but was also quoted as $4,500 by the salesperson Daniel and later by his manager Roger. OK, let's do it. I had the cash. Counted it out at the desk while Daniel was on the computer. But then I'm asked for my social security number... Uh. Why? Because cash&carry was the idea donchaknow?? But ok do it. So Daniel comes back and whoa. The cost of the vehicle came back at $7,600+ - $7,900+ I can't remember the exact number. I asked how? How??? Why? And we go over the numbers. Extra charge for this, extra charge for that. What.A.Joke. Seriously. This place is a scam. Nope. No thank you. Buh-bye and have a nice day. So Daniel brings in Roger. What can we do for you? My retort is sell it to me for the advertised and quoted price of $4,500. Instead they turn to financing. Ahahahaha. No. They chitchat with us and yeah my son and I played the game. Challenge us. Try to manipulate us because we're good. We had nothing to lose. And we can waste your time too...and walk away happy you didn't get a sale because of YOUR scam. So over 5 or 6 hours they keep coming back with numbers nowhere near the advertised and quoted price of $4,500. The same question of what can we do...? Of course, my response NEVER waivered - sell it to me at $4,500 as quoted. Daniel claimed ALL dealerships upcharge like this. Ahahahaha. So I called 4 others - and no. No they don't. Roger is talking to someone on the phone as we sat there and told them that I was in "sticker shock". Now, that's funny... Because, come on, the "sticker" price was fantastic! My alleged shock came from their shadey, manipulative, and dishonest business practices. But alright. I'll act like I didn't hear that. Because I got this. Roger comes back with a "hot number. This is good. You're gonna love this." $6,700 for an advertised AND quoted price of $4,500. Again NO. "what can we do?" really? Really? Yes. I'm not exaggerating. They asked again. Folks, you have to love my resolve, I responded as I had the other dozen times and said give it to me as quoted for $4,500. And then I walked away. 5 or 6 hours later walked away with my cash, my dignity, my determination. Yep. And I showed my son how to NOT be swayed by pleasant, charming, smiling salespeople. Because at the end of the day - after they've scammed and manipulated countless others they will still be wearing their designer panties and bras and silk boxers and gold watches - while consumers are ordering off the dollar menu at McDonald's and watching their car get repo'd. NOT happening to me. So.....to whatever manager, owner, or marketing person at Gurnee Hyundai that sees this review. DON'T respond with whatever apology or request to contact you at whatever email so you can "fix" this or try to work it out. Just don't. Contact me, Daryl Geisen (you have my number) ONLY if you are prepared to sell the 2010 Hyundai Elantra at $4,500 as advertised and quoted. I will update the results here regarding any and all contact. More

New car Daniel was amazing! So nice! Not pushy to make you feel uncomfortable! Definitely would recommend everyone go see him!listened to everything I wanted Daniel was amazing! So nice! Not pushy to make you feel uncomfortable! Definitely would recommend everyone go see him!listened to everything I wanted and didn't and put me in the right car. More

Professional The service was fast, through, with a professional staff. The staff was also very informative with special service offering. I would recommend Gurnee The service was fast, through, with a professional staff. The staff was also very informative with special service offering. I would recommend Gurnee Hyundai for service More

Service department is very good . We have had this service department care for our 2012 Sonata since new , we have always had a good experience. They do a great job . We have had this service department care for our 2012 Sonata since new , we have always had a good experience. They do a great job . More

Santa Fe Lease Leo and the staff worked hard to help us find a great de on a new Santa Fe. They made it easy to switch from our old leased vehicle to our new Santa F Leo and the staff worked hard to help us find a great de on a new Santa Fe. They made it easy to switch from our old leased vehicle to our new Santa Fe. More

Got new tires The service was great - friendly employees - comfortable waiting area. Love my Sonita Hybrid. Would recommend this dealership. Hyundai has a great wa The service was great - friendly employees - comfortable waiting area. Love my Sonita Hybrid. Would recommend this dealership. Hyundai has a great warranty and has made a beautiful car. More

not so bad i just realized they put my front licenses plate on with a couple of screws right into my bumper, not where it was supposed to go. who knows what els i just realized they put my front licenses plate on with a couple of screws right into my bumper, not where it was supposed to go. who knows what else i will find . i will be calling them get it fixed. the sales men dan b and josh were great guys . More

Excellent service department Went in for an oil change and discovered a nest in my engine filter! The service writer gave me suggestions on how to avoid having this happen again. Went in for an oil change and discovered a nest in my engine filter! The service writer gave me suggestions on how to avoid having this happen again. Appreciated his suggestion as this problem has happened before! More

Had a great day with my dealer Milton and got a great csr He did a great job on selling me my care I have a new good looking car he work with me and gave me just what I wanted I will always be back thank you He did a great job on selling me my care I have a new good looking car he work with me and gave me just what I wanted I will always be back thank you Milton great job Mildred Tsylor More

worst car buying experience ever This was one of the worst experiences I have had at a car dealership. We were coming from an hour away to view a car that was listed online. We call This was one of the worst experiences I have had at a car dealership. We were coming from an hour away to view a car that was listed online. We called 2 days out to set up a time to see the vehicle. Called a day later to confirm and there was no record of the first call, so made another appointment. Called the day of the appointment in the afternoon and was told the car was there and ready to be looked at. Another call was made before leaving, about an hour ahead of the appointment and was told the car was still available and ready to be seen it was on the lot. A text was sent a half hour out to confirm since we were coming from a long distance and again told it was on the lot ready to be seen. We get to the lot the car is not there. It was taken for detailing that afternoon and the detailing shop is closed. We asked if there were any other cars on the lot to see. They showed us one with a cracked windshield that they "might fix" if we would buy it. Another car that they claimed they were selling for less than they paid for it but would not show the invoice to show what they paid for it. Then tried the bait and switch for a more expensive car that was "only several thousand dollars more". The sales manager Akira Shibata was not willing to do anything for the horrible experience that we had and was actually quit rude, he made it seem we were an inconvenience to him for being at the dealership. When we asked for the number for the owner of the dealership we were told no one knew his number or how to contact him. When we asked for the general managers number they only would give his name and were not able to give us his card for contact. I would be very cautious in going to this dealership. More