Gurnee Hyundai

Horrible management who does not care about customers. I came to this location in April at some point to purchase a car. I didn't leave on the best of terms, but I got a great car nonetheless so I won't sp I came to this location in April at some point to purchase a car. I didn't leave on the best of terms, but I got a great car nonetheless so I won't speak to my experience at the time of purchase. One thing I should mention is that when I purchased my new vehicle, they accidentally gave me new plates. I let them know I had plates from my old car and they said they would adjust the charges. About a month after I purchased my car, I received a letter from the state regarding my plates which led me to look at my receipt for my car, etc. I saw a charge for plates. I had to go in for an oil change and so at that point I stopped into the finance office (in which I did not seem to be very welcome) where Tom and Derek(?) looked at my bill and said they would give me a call so they could issue me a credit. I said fine and left. Two weeks later after not hearing back, I called. Neither finance manager was there, so I left a message. I still did not hear back. Another two weeks passed and I decided to call. I got Tom. While trying to explain my problem to Tom, he cut me short and told me he had no idea what I was talking about because he wasn't there when I bought my car. I asked him what he would do to help me and he said he would transfer me to the other manager, who was not available at the time. I called back and spoke with Derek. At this point I was understandably frustrated as it seemed like no one really cared to help me. When Derek got on the phone, I explained my issue and how this was my third time asking about it, so I was hoping we could just get the problem over with. I was swiftly met with something like "I can help you if you adjust your attitude". I asked if he was serious, and said that I was a customer who was obviously frustrated and I should not be spoken to that way. He continued, over the next few minutes, to try and talk over me to tell me to stop having an attitude. I was appalled. He then told me that sarcasm would get me really far, and that if I want to get this over with I should just give him my name and vehicle. I did as I didn't want to argue anymore and he gave me the information and I hung up. I then spoke with the General Manager, who told me that this finance manager was 'having a bad day' (great excuse). He was apologetic and said he would reprimand this manager, but I find it hard to believe that this will actually happen as this attitude towards the customer seems to be common. Every time I have called or visited this location, the managers act as though they have something better to be doing than helping me. I am so glad that I never have to visit this location again. Do yourself a favor and find a dealership where the people care about you AFTER you purchase your car, not just when they're trying to get you to buy one. I would give this place no stars if I could- anyone that tells a customer to 'get rid of their attitude' should definitely not be in management. More

Oil change I was glad that I could schedule the appointment and that it didn’t take very long. I also like the free car wash. It took them a few minutes to greet I was glad that I could schedule the appointment and that it didn’t take very long. I also like the free car wash. It took them a few minutes to greet me, but that isn’t a deal breaker for me. More

Great overall experience John and Leo were great to work with and I will definitely buy another guy from them and this dealership. I will recommend other customers to visit Gu John and Leo were great to work with and I will definitely buy another guy from them and this dealership. I will recommend other customers to visit Gurnee Hyundai. More

Car buying Todos muy amables con la actitud positiva muy amigables me ayudaron a financiar para ahorrar dinero siempre me dieron oportunidad the elegir el coche Todos muy amables con la actitud positiva muy amigables me ayudaron a financiar para ahorrar dinero siempre me dieron oportunidad the elegir el coche correcto de mi gusto el color la forma q me explicaron todos los detalles de comienzo a final y con detalles así fue que me fui súper contento con el coche que estaba buscando buen servicio al cliente de verdad More

Steering Wheel I bought my mother a Brand new 2018 Hyundai Tucson there November 2017. Today it has 10,500 miles on it and the steering wheel has stretched out alrea I bought my mother a Brand new 2018 Hyundai Tucson there November 2017. Today it has 10,500 miles on it and the steering wheel has stretched out already like it was wound to tight at factory. She brought in for oil change and told them about it and the service writer told her they would fix it one time at good will? Sorry you don’t pay $30,000 for a car to have stuff start falling apart after 10,000. To act like it was wear and tear already is laughable. My 2011 Toyota Highlander steering wheel looks better then hers. Please inform your service writers how to speak to customers with manners. Anyone who has a clue about cars would know a steering wheel should not be ripping at the seems after 10,000 Miles’s. More

Skip this horrid place. Looking for a new vehicle? Look no further as this dealership and their slimy salesmen will not only provide you with a vehicle, they will tack on fee Looking for a new vehicle? Look no further as this dealership and their slimy salesmen will not only provide you with a vehicle, they will tack on fees and refrain from following through on the agreement. Don’t forget to check your floor mats for holes. Expect your vehicle to not have been detailed and instead sprayed inside with an overpowering scent of a pungent floral arrangement. You may want to opt to drive off of the lot with the radio off to listen for a clicking sound which will indicate a screw hanging out of your tire. When you present the slimy salesmen with the screw in the tire, they sarcastically quip “Hmmm...wonder how that got there.” Great job, you’ve just indicated to me that you had intended to produce damage and harm. A follow up text resulted in my displeasure and I was told the manager would be contacting me today...which never happened, what a surprise. More

Wasted a week time just to be lied to. Lots of time wasted just to be lied to. 1 week ago we went to look at a used 2012 Subaru Forester Limited and called ahead to make sure it was not sol Lots of time wasted just to be lied to. 1 week ago we went to look at a used 2012 Subaru Forester Limited and called ahead to make sure it was not sold yet- we were told by Leonidas that it was still on the lot- drove 40 minutes to look at it and got there- was told it was not there and was sent to detail and would not be back for a week- so we said we may not wait and then we’re called 2 days later - the car was magically back sooner than said- so we asked if we could come look at it - was then told they lost the keys to it and would let us know when they found them or cut new ones by Roger Devito- so we patiently waited to hear from them and wasted a total of 5 days to then be told by Roger that he had no idea and then told by someone else they had the keys so we drove 40 minutes today there to go look at the car and then was told- THEY STILL DIDNT HAVE THE KEYS- and even worse- THE CAR STILL HAD STICKERS ON IT FROM THE PREVIOUS OWNER AND WAS NEVER EVEN DETAILED. So in totality, Gurnee Hyundai and their staff consisting of Leonidas at reception and Roger Devito lied outright to us multiple times and wasted a week of our time, especially the only time I had before having to travel off to college. Also, we are previous Gurnee Hyundai customers as of 6 years ago so it shows how well they treat their customers after they purchase a car there. Don’t waste your time like I did unless you enjoy being lied to. More

Great experience The salesman was extremely helpful and answered all my questions. He made my first time buying experience everything I could ask for. He was very pati The salesman was extremely helpful and answered all my questions. He made my first time buying experience everything I could ask for. He was very patient and I’m glad I chose this dealership to buy my first new car. I would highly recommend this dealership to anyone who is looking to buy a new car! More

Work done quite well They quickly found the problem and wasted no time at getting my car repaired . Got loaner car for two days at no charge which was crucial for me. They quickly found the problem and wasted no time at getting my car repaired . Got loaner car for two days at no charge which was crucial for me. More

Oil Change I was pleased to have great service. I will continue to have my 2014 Santa Fe serviced at Gurnee Hyuandi. I will also purchase my next Hyuandi at Gurn I was pleased to have great service. I will continue to have my 2014 Santa Fe serviced at Gurnee Hyuandi. I will also purchase my next Hyuandi at Gurnee Hyuandi. More