Gurnee Hyundai

Great Customer Service Received great customer service while waiting for oil change. Was able to get in and out with little waiting. Waiting area was clean and comfortable. Received great customer service while waiting for oil change. Was able to get in and out with little waiting. Waiting area was clean and comfortable. Will come back again.. More

Collaborative Team The manager worked with us to come to an agreement on a price, the salesman was helpful by showing my husband how to work everything inside the car The manager worked with us to come to an agreement on a price, the salesman was helpful by showing my husband how to work everything inside the car More

Bait and switch!!!! I was there on Saturday, all I can say is... A complete waste of time. When I called to make a appointment to test drive a car I was told it was the I was there on Saturday, all I can say is... A complete waste of time. When I called to make a appointment to test drive a car I was told it was there.. However when I arrived I was told the car was blocked in, but I can test drive another car, Later I was told another customer was test driving it. I had to run a errand, when I came back, I was told the car was a service loaner and won't be back until Monday morning, but I can buy a different car... Story keeps changing... So what was it BAIT and SWITCH???? More

Great Customer Service Thank you Jeff V. for your professionalism in assisting me with my car!! I come into town once a year and I usually bring my sisters’ car in for serv Thank you Jeff V. for your professionalism in assisting me with my car!! I come into town once a year and I usually bring my sisters’ car in for service..I truly appreciate the Military discount.... V/r Retired Veteran More

Failed Promises and Terrible Communication I recently went to Gurnee Hyundai to buy a used 2017 car that I had a seen in their online inventory. I was told by the sales person I first worked wi I recently went to Gurnee Hyundai to buy a used 2017 car that I had a seen in their online inventory. I was told by the sales person I first worked with that I could do better with a new 2018 car given the new car incentives that were still being offered. He asked what specifications I wanted on the car, which he wrote down as a reference for what to show me. Along with other important features I specifically told him and stressed that all wheel drive (AWD) was most important. He promised me the new car that he would show me had the exact same features as the used car I was looking at on line had, including AWD. After the usual back and forth, I signed the paperwork and bought the car. Red Flags should have gone up when I saw that they do not have the new car stickers on the windows for all of their cars. My mistake for taking his word and not asking again about the specs. Of course, I got home, and found the sticker in the glove box, and the car didn’t have AWD. I called the next day and talked to the Lead Sales/Customer Service Manager. I was assured that it would be worked out. To the customer service team’s credit, they were responsive and in communication with me the next day in regards to options, and assured that they would work with me. They promised me they had the same model with more features and with AWD but without Turbo which wasn’t a problem. It was at this point that suddenly the phone communication became pressured, and I had to commit to this car if I wanted anything to be done. I work and live in the city and could not drive the 43 miles until later in the evening. I obviously wanted to see the car and the sticker specifications (which they would not provide). If I wanted the car I had to be at the dealership in Gurnee by 9pm that night to sign the deal. I was also promised that all the paperwork would be completed and expedited so that would be in and out. All of that failed to be true. I was there by 8:30, but did not see the person who I had been taking with until 9:30. He was with another customer and kept promising me he would be with me shortly. In addition, none of the paperwork was ready nor had the car been cleaned. I was there until after 11:00pm. Mostly sitting in the waiting room. When the car was turned over to me I noticed that not only did it not have more features then the original car, but actually had less. In addition, the rear cargo floor mat or the rear sliding cargo cover that the other car had were not in the car. I was told that this was now an “as is” deal and these items were not included. After telling them that this was not the case they reluctantly gave me the mat out of the old car (at my return service visit) and told me that the cover was not included. I am disappointed in the sales team at Gurnee Hyundai for all the failed promises and inconsistent messaging. They seemed too concerned about a sale and being sure that I would give them a very good review on their corporate survey. Multiple times by both sales men I was asked to fill out their survey and promise a good review. I was even told that if I gave a good review that I would get a set of custom all weather floor mats either overnighted or personally delivered to me in the city. Not only is it not worth it to me, but I am convinced it will be another failed promise. What a way to do business! They should focus on delivering good and honest service. To top it all off, they didn't even bother to put gas in the car as was promised. The tank was on empty. It was almost midnight at this point, so I couldn’t argue. I just had to get out of there. They offered to reimburse me for the gas – but it took lots of failed promises and almost three weeks to finally get the reimbursement from the "Lead Customer Service Rep" via quick pay. I know that buying a car can be stressful but Gurnee Hyundai took this to a whole different level. Fortunately I did meet two very helpful employees--Tom Lehman, from finance who was great and the service person (unfortunately I did not get his name) who assisted me when the luggage cross bars were installed 1.5 weeks later. More

Love my new car! Hyundai Gurnee helped me from the beginning to end with my new purchase. They were easy to negotiate with and they got me exactly what I wanted. Thank Hyundai Gurnee helped me from the beginning to end with my new purchase. They were easy to negotiate with and they got me exactly what I wanted. Thanks guys! More

Good service! They take good care of the car & explain all work! Prompt service. Loaner car offered, but not needed. Car was cleaned when picked up. Will definitely They take good care of the car & explain all work! Prompt service. Loaner car offered, but not needed. Car was cleaned when picked up. Will definitely use again! More

Great Service from Service Department!! Service Advisor was responsive curtious. Service Technician was knowledgeable and professional. The wait for an oil change was not long about twenty Service Advisor was responsive curtious. Service Technician was knowledgeable and professional. The wait for an oil change was not long about twenty minutes. I would gladly recommend this service department to my friends. More

Loyal to their customers Akira the General Manager of Gurnee Hyundai has always been fair, considerate and customer friendly. His customers always come first!! I’m grateful to Akira the General Manager of Gurnee Hyundai has always been fair, considerate and customer friendly. His customers always come first!! I’m grateful to have done business with him and his staff. Well Done ! More

Horrible management who does not care about customers. I came to this location in April at some point to purchase a car. I didn't leave on the best of terms, but I got a great car nonetheless so I won't sp I came to this location in April at some point to purchase a car. I didn't leave on the best of terms, but I got a great car nonetheless so I won't speak to my experience at the time of purchase. One thing I should mention is that when I purchased my new vehicle, they accidentally gave me new plates. I let them know I had plates from my old car and they said they would adjust the charges. About a month after I purchased my car, I received a letter from the state regarding my plates which led me to look at my receipt for my car, etc. I saw a charge for plates. I had to go in for an oil change and so at that point I stopped into the finance office (in which I did not seem to be very welcome) where Tom and Derek(?) looked at my bill and said they would give me a call so they could issue me a credit. I said fine and left. Two weeks later after not hearing back, I called. Neither finance manager was there, so I left a message. I still did not hear back. Another two weeks passed and I decided to call. I got Tom. While trying to explain my problem to Tom, he cut me short and told me he had no idea what I was talking about because he wasn't there when I bought my car. I asked him what he would do to help me and he said he would transfer me to the other manager, who was not available at the time. I called back and spoke with Derek. At this point I was understandably frustrated as it seemed like no one really cared to help me. When Derek got on the phone, I explained my issue and how this was my third time asking about it, so I was hoping we could just get the problem over with. I was swiftly met with something like "I can help you if you adjust your attitude". I asked if he was serious, and said that I was a customer who was obviously frustrated and I should not be spoken to that way. He continued, over the next few minutes, to try and talk over me to tell me to stop having an attitude. I was appalled. He then told me that sarcasm would get me really far, and that if I want to get this over with I should just give him my name and vehicle. I did as I didn't want to argue anymore and he gave me the information and I hung up. I then spoke with the General Manager, who told me that this finance manager was 'having a bad day' (great excuse). He was apologetic and said he would reprimand this manager, but I find it hard to believe that this will actually happen as this attitude towards the customer seems to be common. Every time I have called or visited this location, the managers act as though they have something better to be doing than helping me. I am so glad that I never have to visit this location again. Do yourself a favor and find a dealership where the people care about you AFTER you purchase your car, not just when they're trying to get you to buy one. I would give this place no stars if I could- anyone that tells a customer to 'get rid of their attitude' should definitely not be in management. More