Gurnee Hyundai

Service for 2019 Tucson Excellent customer service. It took a little longer this time but still great service. I asked for a car wash and it was washed and vacuumed. Thank yo Excellent customer service. It took a little longer this time but still great service. I asked for a car wash and it was washed and vacuumed. Thank you More

Purchase of Elantra SE I found our experience was pretty good. Our salesperson Alonzo was good and we are satisfied with our purchase. The only negative is their internet pr I found our experience was pretty good. Our salesperson Alonzo was good and we are satisfied with our purchase. The only negative is their internet pricing which is below the asking price and when I asked over the phone of the vehicle I was given the internet price not told that price included rebates and incentives that the normal everyday person does not qualify for. More

Thank You Great service with professional employees. Thoroughly checked our car and properly diagnosed the problem. The price was right and I appreciated knowin Great service with professional employees. Thoroughly checked our car and properly diagnosed the problem. The price was right and I appreciated knowing that our problem was looked at by professionals. More

Great lease experience Billy & Zahir were great to work with! I leased a 2019 Santa Fe XL Limited Ultimate & it was such a smooth & easy transaction. I appreciate how helpfu Billy & Zahir were great to work with! I leased a 2019 Santa Fe XL Limited Ultimate & it was such a smooth & easy transaction. I appreciate how helpful they both were and that they didn’t pressure me to get something more expensive. I knew what I wanted & they honored that. More

Best Hyundai dealership I have been gone through 6 Hyundai dealerships but I decided to get a car here. Jason was very friendly and helped me finding a new car. I was very co I have been gone through 6 Hyundai dealerships but I decided to get a car here. Jason was very friendly and helped me finding a new car. I was very comfortable when I was at the dealership. I would 100% recommend him when someone is trying to buy hyundai car. Mike Lemm was very patient when I was deciding to take the deal or not and very kind to me all the time. Michael Mancano was very friendly as well. I was always afraid of talking with a finance manager but he changed my mind and he is for sure that the best finance manager I have ever seen. More

Excellent management and customer service! The experience of buying a car was excellent at this dealership. See Leonides Garica and Mike Lemm. Tom Lejman is an amazing finance manager. They The experience of buying a car was excellent at this dealership. See Leonides Garica and Mike Lemm. Tom Lejman is an amazing finance manager. They performed multiple follow up calls with me and worked with me on a price that satisfied everyone. I went to Patrick Hyundai in Schaumburg and they were God awful. They wouldn't even call me. That dealership should take some lessons from Hyundai Gurnee employees as far as customer service goes. I would def buy another car from Hyundai Gurnee. More

Amazing service Gurnee Hyundai is a good place to maintain your car. Just schedule your appointment. Excellent crew to support customer, all people is committed with Gurnee Hyundai is a good place to maintain your car. Just schedule your appointment. Excellent crew to support customer, all people is committed with customer experience. If all runs good you will be just few minutes eating for your car. More

Why is it so hard to give good service? This is my second new car purchase at this dealership and it may be my last. When they read the negative reviews they want you to contact them so they This is my second new car purchase at this dealership and it may be my last. When they read the negative reviews they want you to contact them so they could address the issue but then they ignore your phone calls and emails. The service department has always been the better experience but they also sometimes drop the ball. When I dropped off my car for an oil change I told the service rep that I had two years of free oil changes. I still have a year to go. When my car was done they handed me a bill for $93. So here I go explaining my free two year oil changes. The service rep went to the finance office to make I didn’t misunderstand that maybe I was only entitled to two free oil changes. Well I was proven right. My other complaint of the day was with the receptionist for customer service. I believe her name was Norine. I was in the waiting room for 1.45 minutes watching everyone get there vehicles. I got up and asked her about mine. She looked on her desk for my paper work. It was not there so she remarked it should be done soon. I asked how did she know that without checking. She then said I could go to the service area and check myself. What a lazy and inconsiderate employee. That’s when I went to the service area and had to dispute the charges for my oil change. I now will carry a copy of my contract so hopefully this will not be an issue in the future. You would think that is all included in my vehicle account. I will be looking for a new vehicle in a couple of years. Need to also look for a new dealership. More

Was very nice And would highly recommend to other car shoppers Roger was very professional and very knowledgeable about the product he was not trying to intimida And would highly recommend to other car shoppers Roger was very professional and very knowledgeable about the product he was not trying to intimidate us which was a very nice part of it More

Straightforward selling! Roger help us realize what we wanted to have in the car we’re buying . And weed out the unnecessaries and in turn help us afford a brand new car! Tha Roger help us realize what we wanted to have in the car we’re buying . And weed out the unnecessaries and in turn help us afford a brand new car! Thank you! More