Gurnee Hyundai

Fabulous Did the car in expedited time!! Very impressed and I made the appointment the day before. Had no problems with waiting. Could use some doughnuts for t Did the car in expedited time!! Very impressed and I made the appointment the day before. Had no problems with waiting. Could use some doughnuts for the customers. More

Overall a good experience in purchase of our new vehicle. Overall good experience with purchase of our vehicle. There seemed to be a little bit of chaos when we picked our vehicle up regarding if we needed t Overall good experience with purchase of our vehicle. There seemed to be a little bit of chaos when we picked our vehicle up regarding if we needed the phone app for remote start. We waited for multiple people to login and then realized we didn’t need for our model. More

Bad experience! Overall bad experience...clearly not enough help and you had to wait to be provided assistance. Old school selling tactics.. I was looking at a used Overall bad experience...clearly not enough help and you had to wait to be provided assistance. Old school selling tactics.. I was looking at a used car with an advertised price of 9,500 and the "manager" says he could sell it to me for nearly 15k....I was like what kind of a fool do you think I am as tax, titke and license isn't 5k. I told him what I was willing to pay and he wanted a copy of my credit card?? He then asked for $20. I woukd have left but liked the car. They agreed on my offer and then I waited 2 hours for the finance guy. After all was said and done, I'm driving home and the gas tank was empty...I thought you are kidding me? What a joke....and this guy owns 34 dealerships?? More

Great experience,friendly people Our experience was great.The employees we dealt with were outstanding!They are informed,professional and kind.Very satisfied with the overall process. Our experience was great.The employees we dealt with were outstanding!They are informed,professional and kind.Very satisfied with the overall process.Thank you to Roger De Vito for all his help! More

My new Tucson I was helped right away, good customer service and got a great deal! I was leery when going in because it is stressful at car dealerships but I was ha I was helped right away, good customer service and got a great deal! I was leery when going in because it is stressful at car dealerships but I was happy with my experience!! I would definitely return for my next purchase! More

The service was great, everyone was very friendly and made me feel comfortable and important. Didn't try to push anything on you. Very good experience made me feel comfortable and important. Didn't try to push anything on you. Very good experience More

Stellar salesman My salesman was fantastic. He wasn't the typical arrogant, slimy car salesman that society disdains. He was funny, he was personable, he was attentive My salesman was fantastic. He wasn't the typical arrogant, slimy car salesman that society disdains. He was funny, he was personable, he was attentive, he was knowledgeable about the car having one himself, and we got along well. Negotiations were fairly smooth. He earned his commission. The dealership was clean, comfortable, accommodating, accessible, and a good location for test drives. I went into the purchase having done a ton of research on the car and none on the dealer itself, but the whole experience was decent and I would recommend them to my friends. More

A good time The sales team was very strategic with their pricing, but respectful and always happy to help. I would say I had a rather good time enjoying their com The sales team was very strategic with their pricing, but respectful and always happy to help. I would say I had a rather good time enjoying their company. More

Friendly and helpful Please change the chairs in waiting area. None of them seem to hold weight very well. You sink in and then the uncomfortable fit leaves you with a ver Please change the chairs in waiting area. None of them seem to hold weight very well. You sink in and then the uncomfortable fit leaves you with a very sore, aching back. More

disrespectful and awful service. Would not recommend this dealership!! Truly the WORST customer service I have EVER received.. EVER. I am not one to complain, but this was truly the w Would not recommend this dealership!! Truly the WORST customer service I have EVER received.. EVER. I am not one to complain, but this was truly the worst service I have ever received. I made an appointment with a lady via email, but was not who I received when I got to the dealership- even after asking for her. I was placed with a gentleman named Roger DeVito, who couldn't have seemed more uninterested to have been meeting with me. I told him that I was interested in buying a Kona, but needed to compare two of the models. He refused to give me information on either of the cars because I was "not ready to buy today." I have never experienced this at a dealership before. Nearly every question I asked was answered by "we can talk about it when you are ready to buy." You expect me to buy a car without receiving information? I felt completely disrespected the entire time. It was as if I was not being taken seriously because I am a young female. It was not until I mentioned my father coming with me to look at cars that he showed any interest in me as a customer. THEN he wanted to set up a future appointment with me so he could meet with my father. As if this isn't bad enough, when I told him that I was looking for the car in white or sonic silver, he explained that they did not have the car in that color and it would cost me more money for them to trade another dealership for the exact car I wanted. When I explained that every other Hyundai dealership I have visited told me that they would find the color I wanted and make a trade at no cost, his response was that at this location they charge for those types of services. When his manager came out, it was confirmed that this dealership is not for me! The manager gave me the same uninterested vibe. When I told him I was not satisfied because I did not get my questions answered, he said we can discuss pricing and payments when I am ready to buy that day and when I come back with my father. All in all, this experience was awful. I felt extremely disrespected. I will NOT be buying from this dealer, nor recommend to anyone to waste their time stepping foot into this dealership. More