Gurnee Hyundai

The moment I walked through the door the energy was inviting. I love the hospitality that was giving by Roger De Vito. It was a family like experience and the staff Rock! inviting. I love the hospitality that was giving by Roger De Vito. It was a family like experience and the staff Rock! More

Awful! I went in for a oil change and my 30,000 mile inspection there an hour and a half told the gentleman I had the warming oil change do you after if the car was done he came out and asked me how I w inspection there an hour and a half told the gentleman I had the warming oil change do you after if the car was done he came out and asked me how I was paying for it I reminded him I had to Warman deal ask him about the rotation of the tires nothing had been done they had taken him an hour and a half to do an oil change I had to wait another 45 minutes for them to complete the rest of the inspection More

Good customer service It was a little difficult to work with Billy at first but he was very forthcoming afterwards. I remember him walking out in the snow to my car as I wa It was a little difficult to work with Billy at first but he was very forthcoming afterwards. I remember him walking out in the snow to my car as I was leaving, to try meet an agreeable price point. I appreciate his salesmanship. There were some issues with my paperwork at first. I brought it to their attention and it took about a week to get resolved. I am happy with how Abel followed up with me and saw to it that it was resolved. I also want to thank Zahir who went over the whole paperwork again and helped me understand how it was resolved. If you are going to this store, ask for Abel if you have any concerns. He is a senior sales manager and will make an effort in understanding/resolving your concerns. At the end of the day, this is a good dealership with lots of options for all Hyundai models, good pricing and they value customer relationship. More

I never thought I would enjoy purchasing a car. Buying a car isnt easy, but Billy made it easy. He has a great sense of humor and is extremely knowledgeable on the hyundai product. car isnt easy, but Billy made it easy. He has a great sense of humor and is extremely knowledgeable on the hyundai product. More

I found the dealership to be extremely friendly and accommodating. The staff is cordial and responsive to customer Needs. Roger De Vito my salesperson was very good in negotiations and subsequently ma accommodating. The staff is cordial and responsive to customer Needs. Roger De Vito my salesperson was very good in negotiations and subsequently made the sale. I’m extremely satisfied with the service and dealership. Thanks, Arnold Chernoff More

I had to make an app. To be seen. I needed to order a part. The service never call when the part came. When we called service, they connected us to parts. We don’t want the part, we want service to insta part. The service never call when the part came. When we called service, they connected us to parts. We don’t want the part, we want service to install it. Then we had to make another app. The dealer took 3 hours to install part, and never offered us a rental until it was fixed More

Everyone was friendly, Knowledgeable and polite. I didn’t have to wait long for someone to help. Plus I liked how well they listen to my needs. have to wait long for someone to help. Plus I liked how well they listen to my needs. More

Nice car lot and nice people didn't get the truck I wanted but I still left with a really nice car and they was very helpful. wanted but I still left with a really nice car and they was very helpful. More

Horrible. Trying to sell our car back to us for market value but yet our lease had a buy out of way less. Everyone just couldn’t agree on anything and tried to make us pay 6k MORE than we should have. Sti value but yet our lease had a buy out of way less. Everyone just couldn’t agree on anything and tried to make us pay 6k MORE than we should have. Still feel like we got ripped off! If I could I would give no stars!!! More

Top quality dealership and excellent customer service! Our experience at this dealership was one that can be categorized as superior, The dealership was well organized and had an ample stock of inventory. Our experience at this dealership was one that can be categorized as superior, The dealership was well organized and had an ample stock of inventory. Super friendly, cordial, and knowledgeable staff, which made our decision-making process and purchase easy and with the absence of any stress. We found the type of car, model and color we initially wanted. We absolutely recommend this place (ask for Josh in sales!! Dave in finance was also great, and of course Mike Lemm helped us close the deal!) More