Gurnee Hyundai

ery nice staff I liked everything guys are all polite ery nice staff I liked everything guys are all polite and helpful Thank you. I hope the next time I buy a new car, I will come to you ery nice staff I liked everything guys are all polite and helpful Thank you. I hope the next time I buy a new car, I will come to you More

Willness to work within fixed budget. Sales personnel were honesty and helpful with selecting car with the majority of the extras wanting and staying in price and budget. Answered all conc Sales personnel were honesty and helpful with selecting car with the majority of the extras wanting and staying in price and budget. Answered all concerns without sounding condensending. More

Awful experience - false advertising! Charged $4,000 reconditioning fee which was not disclosed on a 2019. What could possibly need to be reconditioned on a new vehicle? Sale rep Billy hung up on me... reconditioning fee which was not disclosed on a 2019. What could possibly need to be reconditioned on a new vehicle? Sale rep Billy hung up on me... Leonides couldn’t hand the phone to someone else fast enough. Do yourself a favor DO NOT BUY FROM HERE! More

Always professional. Friendly people. Each time I go there I am satisfied with the service I receive. Always pay exactly what I expect going in. Highly recommend. there I am satisfied with the service I receive. Always pay exactly what I expect going in. Highly recommend. More

I brought my car into the dealership for a recall and oil change. The communication, timeliness and service were great. Thank you, I really appreciate it. change. The communication, timeliness and service were great. Thank you, I really appreciate it. More

Loyality Doesn't Matter I purchased my Elentra with the bumper to bumper extended warranty. I dropped my car off late Thursday afternoon, and informed the rear passenger cali I purchased my Elentra with the bumper to bumper extended warranty. I dropped my car off late Thursday afternoon, and informed the rear passenger caliper was sticking. I requested a loaner and was told I had to prove I had a warranty. Upon providing the warranty, I was told I had to wait for diagnostic and confirmation the loaner was a benefit of the warranty. When asked how long this would take, I was told "no clue." I left my car with the dealership at this point. The next day, I had to call around 11:30am to follow up. I was told the guy taking care of me the prior day was "New and doesn't know what he is doing." I had to restate my issues and was told the brake pads would not be covered under my warranty. I informed I understood the brake pads would not be covered, but the calipers are not a wear and tear item. The service provider then apologized and said he would get back to me about the loaner and speak with the warranty company. I was called later that day stating the rotators, pads, and calipers would need to be replaced. I was told I would have to wait until Saturday morning to pick up my vehicle. Upon picking up my vehicle, Tom, reviewed the repairs items, and stated the bill was wrong and needed to charge me an additional $74.00 plus the $100.00 out of pocket for my warranty. At this point, I am so completely done with being provided poor customer service, I pay the bill and leave. Honestly, my brakes feel soft and I am worried about the quality of service performed. More

Fourth time buying a car from them The title pretty much says how awesome they are. I always go back or recommend them for family. Great customer service and make the process as simple The title pretty much says how awesome they are. I always go back or recommend them for family. Great customer service and make the process as simple as possible. More

Great Service! Working with the sales department, specifically Pasha and Mike was a great experience. I would highly recommend Gurnee Hyundai to anyone looking for a Working with the sales department, specifically Pasha and Mike was a great experience. I would highly recommend Gurnee Hyundai to anyone looking for a new car. More

They took care of me right away and fixed the problem with my car very nice people to work with will take my car back there for services with my car very nice people to work with will take my car back there for services More