Gurnee Hyundai

Never felt so disappointed buying a new car Mike Lemm and Mark Strege are complete liars. I bought a NEW Pallisade Limited and they told me it was going to be cleaned, it wasn't and they lied Mike Lemm and Mark Strege are complete liars. I bought a NEW Pallisade Limited and they told me it was going to be cleaned, it wasn't and they lied about it. It was a showroom car and they promised me they would clean it, disinfect and wipe all the surfaces, make sure theres no concerns. There are still stickers on the car and a big stain on one of the seats. There is no way they cleaned the car. I didn't complain about price, sales experience, nothing. I just want a clean car, especially cause its brand new. But they can't even be honest about that. Is it so difficult to do what you say you're going to do? What is the purpose of making your customer feel like xxxx after they just dropped $50K on a car? Does that make you feel successful? Like you won something? Let me tell you what you've won. An unhappy customer who will never purchase from Gurnee Hyundai or a Bob Rohrman dealership. It's clear that being a decent human being isn't in the job description. In addition, I will make sure to leave this review everywhere i can. Maybe even a letter to corporate. I can't return it and don't trust them to clean it. Way to make your customer happy. All you had to do was clean the car properly and this would be a good review. Dumbasses. More

Amazing service and a special shoutout to my salesman Antonio Ordorica !!! He was extremely knowledgeable about his cars and although I was unsure of what type of vehicle I wanted he was extremely helpfu Antonio Ordorica !!! He was extremely knowledgeable about his cars and although I was unsure of what type of vehicle I wanted he was extremely helpful and I am beyond happy with my purchase! Will definitely come back and will definitely recommend to friends and family. More

Good service and knowledge about the car I bought. I will recommend this car dealer to all my friends and family. Kris was very good and I recommend using him. recommend this car dealer to all my friends and family. Kris was very good and I recommend using him. More

Buen trabajo siempre atentos y profesionales gracias por ese gran servicio estamos contentos por esa amabilidad que tienen siempre un fuerte abrazo a todos de parte de un servidor ese gran servicio estamos contentos por esa amabilidad que tienen siempre un fuerte abrazo a todos de parte de un servidor More

Friendly salesman,great car Very accommodating staff of sales people. Bent over backwards to meet my timeframe needs. Don't like price haggling but they kept it to a minimum. Very accommodating staff of sales people. Bent over backwards to meet my timeframe needs. Don't like price haggling but they kept it to a minimum. More

Roger and the dealership were amazing and made this process easy and comfortable. I will tell all my friends and family about my experience. Thank you again Roger!!! process easy and comfortable. I will tell all my friends and family about my experience. Thank you again Roger!!! More

Well not good brought my car for the 4th time brakes still making noise was told it’s weather related I’ve owned a lot of cars had never had such horrible customer service had the car for a couple month still making noise was told it’s weather related I’ve owned a lot of cars had never had such horrible customer service had the car for a couple months now brakes still not fixed think I got a lemon dealer is not doing anything to fix the issue.Its a brand new car!!! More

My wife and myself were pleased with the way we were treated a this dealership. It was a busy day at at the beginning we felt like we did not have the attention but when finally someone was assigned t treated a this dealership. It was a busy day at at the beginning we felt like we did not have the attention but when finally someone was assigned to us, everything went smoothly. We are very pleased with the outcome. MK More

Everything turned out as expected couldn’t be more pleased thanks for the excellent service would recommend your dealership to friends and family for sure pleased thanks for the excellent service would recommend your dealership to friends and family for sure More

Printed a pre approval capital loan sheet with all details and they completely disregarded it. Never would show me the interest rate. Typical bait and switch dealership. details and they completely disregarded it. Never would show me the interest rate. Typical bait and switch dealership. More