Gurnee Hyundai

It was good experience with them , I have 2 little issues on my car and they told me that will be fixed and they keep their word . From me all Mine recommendation for Dealer . on my car and they told me that will be fixed and they keep their word . From me all Mine recommendation for Dealer . More

Great Service seamless experience...Roger and Abel went over an above to deliver the vehicle. Great to work with.. Will continue to purchase my vehicles from Roger. seamless experience...Roger and Abel went over an above to deliver the vehicle. Great to work with.. Will continue to purchase my vehicles from Roger. More

First, I have to say I am a nightmare for a company if something goes slightly wrong and it is not addressed right away. That's just my nature, I am not an easy customer. Due to some communication issue something goes slightly wrong and it is not addressed right away. That's just my nature, I am not an easy customer. Due to some communication issue coming from my side because I was trying to contact the wrong department, one problem I was facing with my newly purchased Santa Fe Limited lagged for a bit and I was becoming aggravated with it. That was until I contacted Michael Lemm. He called me right away and was scheduled the next day for someone to assess the issue. I say the next day, a Saturday, just because I was not available the same day. At arrival I had the pleasure to meet Abel who is the general sales manager. First I was skeptic and had a bad attitude. Not only that Abel and Michael stayed calm, but I have to say they adressed my issue the same day above my expectation and to a great satisfaction. There are 2 kind of people...doers and talkers and from the first words I recognized Abel as being a strong doer and gained my respect. Both of them worked as a team taking care of my concern and addressing it right away. I can only recommend this dealership. It is located 30 miles from my location and I have two local Hyundai dealerships but I choose to buy my car from their dealership because of the great price that was offered both for my vehicle and my trade-in and the exceptional finance rate and very affordable extended warranty that I also purchased. Also the service that was provided to me was top-notch. Thank you, Michael Lemm and Abel Barazza for the exceptional service I got. More

Above and beyond I recently purchased a used vehicle from Billy and Mike and the car-buying process was as enjoyable as the car-buying process can be. Despite issues w I recently purchased a used vehicle from Billy and Mike and the car-buying process was as enjoyable as the car-buying process can be. Despite issues with their computer systems that day, they were able to provide excellent care and I'm very pleased with my new (new to me) car. When I got home, however, I noticed that there was an issue that I had not noticed prior to leaving the dealership. I reached out to Abel and explained the situation and he took care of things immediately. They provided me with a loaner vehicle while they corrected the problem (which, technically, was not their responsibility). I received an e-mail from the dealership right after I bought the car and before I noticed the issue. It said, in part, "Our commitment to you only begins with your purchase". Abel and his service team certainly lived up to that promise. They went above and beyond and I'm tremendously satisfied with my Gurnee Hyundai experience. More

Fast and courteous service, good wash, timely work. Other members of the staff remembered me and greeted me warmly. Will continue to return to this dealership. Other members of the staff remembered me and greeted me warmly. Will continue to return to this dealership. More

Such an enjoyable experience Savannah and her manager Mike were able to find me my perfect model of the 2020 Palisade. I was able to drive off in a 2020 Palisade Limited and felt Savannah and her manager Mike were able to find me my perfect model of the 2020 Palisade. I was able to drive off in a 2020 Palisade Limited and felt like I got a great deal on it! Can't wait to buy my daughters vehicle here next year! More

Outstanding,caring,professional.l don’t have twenty five words! I definetyly l’m going to recommend You to others! Thank Ypu! Have a nice day! words! I definetyly l’m going to recommend You to others! Thank Ypu! Have a nice day! More

It was great car shopping at Bob Rohrman in Gurnee, IL. Our salesman Robert Devito was extremely helpful, and worked with us to get the best deal we could. The Manager and The Finance Specialist were wo Our salesman Robert Devito was extremely helpful, and worked with us to get the best deal we could. The Manager and The Finance Specialist were wonderful too. It was a great experience. More

Never felt so disappointed buying a new car Mike Lemm and Mark Strege are complete liars. I bought a NEW Pallisade Limited and they told me it was going to be cleaned, it wasn't and they lied Mike Lemm and Mark Strege are complete liars. I bought a NEW Pallisade Limited and they told me it was going to be cleaned, it wasn't and they lied about it. It was a showroom car and they promised me they would clean it, disinfect and wipe all the surfaces, make sure theres no concerns. There are still stickers on the car and a big stain on one of the seats. There is no way they cleaned the car. I didn't complain about price, sales experience, nothing. I just want a clean car, especially cause its brand new. But they can't even be honest about that. Is it so difficult to do what you say you're going to do? What is the purpose of making your customer feel like xxxx after they just dropped $50K on a car? Does that make you feel successful? Like you won something? Let me tell you what you've won. An unhappy customer who will never purchase from Gurnee Hyundai or a Bob Rohrman dealership. It's clear that being a decent human being isn't in the job description. In addition, I will make sure to leave this review everywhere i can. Maybe even a letter to corporate. I can't return it and don't trust them to clean it. Way to make your customer happy. All you had to do was clean the car properly and this would be a good review. Dumbasses. More

Amazing service and a special shoutout to my salesman Antonio Ordorica !!! He was extremely knowledgeable about his cars and although I was unsure of what type of vehicle I wanted he was extremely helpfu Antonio Ordorica !!! He was extremely knowledgeable about his cars and although I was unsure of what type of vehicle I wanted he was extremely helpful and I am beyond happy with my purchase! Will definitely come back and will definitely recommend to friends and family. More