Gurnee Hyundai

Part replacement in new car I bought a new Hyundai last month and there was some kind of a switch that was faulty and needed to be replaced so I scheduled an appointment to have I bought a new Hyundai last month and there was some kind of a switch that was faulty and needed to be replaced so I scheduled an appointment to have this part replaced on my new car (did I clearly mention that the car I purchased was brand new, and I wouldn't normally expect a problem in the first place). In either case, when I showed up for my scheduled appointment I was treated indifferently due to there being a flood of unscheduled appointments ahead of me and I was told to wait my turn and they'd get to me (even though my appointment had been scheduled). When Mark looked into the nature of my visit and appointment he did end up pushing it through since it was a simple fix and was something that shouldn't have even needed fixing in the first place. I understand he was under some stress at that point during the day, but good customer service would not let a customer with a scheduled appointment feel that stress. More

Roger was very helpful, getting things together and detailing everything . Finance dept also tried to get the best rate. Happy with the purchase at Gurnee dealer. detailing everything . Finance dept also tried to get the best rate. Happy with the purchase at Gurnee dealer. More

Experience was fast and easy. Leo and Billy were very helpful & entertaining. I am happy with my purchase and hope to have my car for a long time. helpful & entertaining. I am happy with my purchase and hope to have my car for a long time. More

My experience was just fine. Mark got my car out in a timely manner and I appreciated it very much. My car is running just fine. timely manner and I appreciated it very much. My car is running just fine. More

I would never recomented this company to purchase any car....I had a lot of problems with the car and they just ignore my calls and my appointments.Never again i will have any bussines with them...Mike L car....I had a lot of problems with the car and they just ignore my calls and my appointments.Never again i will have any bussines with them...Mike Lemm is the biggest liar... More

Slow service and rude employees especially Mark Strege -Took a hour for just an oil change -Mark lied to me when my car was finished. He claims he told me when I brought the car in that it would take a ho -Took a hour for just an oil change -Mark lied to me when my car was finished. He claims he told me when I brought the car in that it would take a hour but he did not.He didn't apologize rather condescendingly stated "OK I didn't tell you". He was smug and rude. -I will pay for my oil changes from now on instead of dealing with rude people like you have in your maintenance department and I surely will not ever buy another car from your dealership. -In a nutshell what a horrible experience More

One and half hours for an oil change! Had a 1 PM appointment for an Oil Change. I arrived at 12:45 for my appointment. They took my vehicle in at 1 PM. I did not get my vehicle back unti Had a 1 PM appointment for an Oil Change. I arrived at 12:45 for my appointment. They took my vehicle in at 1 PM. I did not get my vehicle back until 2:30 PM. I also did not receive a copy of my vehicle inspection form. More

My husband took my car in for a safety recall and an oil change. Everything was done to our satisfaction even during social distancing. Thanks! change. Everything was done to our satisfaction even during social distancing. Thanks! More

Auto repairs Mark was very accommodating in scheduling and accepted a coupon for a price reduction. He also informed me the tow truck driver just left the car in Mark was very accommodating in scheduling and accepted a coupon for a price reduction. He also informed me the tow truck driver just left the car in the lot with keys in it. I will have a discussion with the tow truck driver (if there is a next time-hopefully not). More

Good experience I always receive good service at this dealership. I never feel pressured. I would recommend to anyone that is looking for a vehicle. I have bought 3 c I always receive good service at this dealership. I never feel pressured. I would recommend to anyone that is looking for a vehicle. I have bought 3 cars from this dealership. More