Gurnee Hyundai

Staff was very friendly and willing to work with me and my budget! They had the exact car we were looking for and made it a very smooth process! my budget! They had the exact car we were looking for and made it a very smooth process! More

Good service I have always said that the service department is so much better than the sales department but I was slightly disappointed with my last visit. I recei I have always said that the service department is so much better than the sales department but I was slightly disappointed with my last visit. I received a text from the dealership stating that one of my vehicles had a safety recall and call to make an appointment for which I did. Made the appointment no problem and was only told see you when. I arrived on set day and time and was then told it would take a minimum of two hours to service my vehicle. Would I be waiting or returning when ready. It would have been nice if I would have been informed of that before I came in to drop off my vehicle. I let the service rep know that and he stated that was in the email that was sent to me. I told him I never received that email, only a text. They did offer to drive me home after I called my wife to pick me up. Car was ready in about two hours, nice and clean. More

Good service Had an emergency replacement. My battery died. Came in Saturday afternoon with no appointment. Tom took good care of me and got the battery replaced Had an emergency replacement. My battery died. Came in Saturday afternoon with no appointment. Tom took good care of me and got the battery replaced quickly. Great service More

Looking for a lease.. I went in at my appt time to look at an option for a lease on a Tucson. Took a test drive, he talked about the safety options and other options on the I went in at my appt time to look at an option for a lease on a Tucson. Took a test drive, he talked about the safety options and other options on the car, Took the time to listen to my needs and wants. After a little back and forth came to an agreement and we took the car home that night. A very good experience and would recommend to anyone looking for a car to check them out. They took all safety precautions and felt i made a good decision during this time. More

The customer service was average. However, when closing on the car, the dealership wasted a load of my time and tried scamming me out of thousands of dollars. On the first offer, they tried to give me a lo on the car, the dealership wasted a load of my time and tried scamming me out of thousands of dollars. On the first offer, they tried to give me a loan that was $68,000 for a $45,000 car. I spent way too much time trying to haggle with the dealership to get a fair deal on a car. More

My needs were met . Negotiated with me the best they could and were very understanding of my situation. Not my first time buying A car from them. I will go back always unless i move. could and were very understanding of my situation. Not my first time buying A car from them. I will go back always unless i move. More

Best experience with Tommy assistant manager in service. He even texted me while we were in the waiting area and let us know if we needed anything at all to text him. Over and above for sure! He even texted me while we were in the waiting area and let us know if we needed anything at all to text him. Over and above for sure! More

Leased a 2020 Elantra Kris Paul was pleasant to work with and I'm excited about my new car. I was referred here by friends and I'm glad I went here. Kris Paul was pleasant to work with and I'm excited about my new car. I was referred here by friends and I'm glad I went here. More

Deceptive Bought a Venue, but unfortunately the sale price listed on their site is not correct, said 14k but ended up being 17k which is bs. Our sales guy was g Bought a Venue, but unfortunately the sale price listed on their site is not correct, said 14k but ended up being 17k which is bs. Our sales guy was great, but the finance guy who gave bs pricing didn’t sit well with me. I’m tired of the games when car buying More

Part replacement in new car I bought a new Hyundai last month and there was some kind of a switch that was faulty and needed to be replaced so I scheduled an appointment to have I bought a new Hyundai last month and there was some kind of a switch that was faulty and needed to be replaced so I scheduled an appointment to have this part replaced on my new car (did I clearly mention that the car I purchased was brand new, and I wouldn't normally expect a problem in the first place). In either case, when I showed up for my scheduled appointment I was treated indifferently due to there being a flood of unscheduled appointments ahead of me and I was told to wait my turn and they'd get to me (even though my appointment had been scheduled). When Mark looked into the nature of my visit and appointment he did end up pushing it through since it was a simple fix and was something that shouldn't have even needed fixing in the first place. I understand he was under some stress at that point during the day, but good customer service would not let a customer with a scheduled appointment feel that stress. More