Gurnee Hyundai

Great service, respectful and outgoing, A1. Leo is smart and proffesional, would not hesitate to recommend him to evrryone. Very happy with the way everything went.! and proffesional, would not hesitate to recommend him to evrryone. Very happy with the way everything went.! More

The worse car dealership I ever dealt with. Horrible experience with sales staff. Did not honor their internet price. Rude Liars Bait and switch! The car was $3,000 more than the internet price experience with sales staff. Did not honor their internet price. Rude Liars Bait and switch! The car was $3,000 more than the internet price. Talked down to us the whole time. Be careful how you treat people. Wasted over 3 hours of our time. Wanted us to sign a paper that were were going to buy a car... and we did not even look at one yet! Would not give us the final breakdown numbers on the car. I just can’t tell you how horrible and dishonest this dealership is... Go somewhere else. More

Had a great experience with Gurnee Hyundai, friendly service. Staff kept me well informed and was guided through making a decision on a car right for me! service. Staff kept me well informed and was guided through making a decision on a car right for me! More

Such a nice place, everyone treats you well. Definitely a place I would recommend to friends and family. Leonedis was a great help during my visit, he made sure to answer all my questions and made everythin place I would recommend to friends and family. Leonedis was a great help during my visit, he made sure to answer all my questions and made everything easier for me. More

Had a great experience, was really helped out on my vehicle search. I’ve had experiences with other dealers and can say that the better experience has been with this Gurnee Hyundai dealer! vehicle search. I’ve had experiences with other dealers and can say that the better experience has been with this Gurnee Hyundai dealer! More

Had such a great experience, everyone is so nice. Leonides was very helpful and was able to answer all my questions. A place I would come back too. Leonides was very helpful and was able to answer all my questions. A place I would come back too. More

i had a great experience, and Leónides was very helpful. i really recommend this place the workers are really nice with the customers and they give you good deals i really recommend this place the workers are really nice with the customers and they give you good deals More

I would highly recommend looking for your car elsewhere. I spoke with Leo by phone. He was rude, did not answer questions, but responded with cliche lines and no useful information, he was arrogant, and l I spoke with Leo by phone. He was rude, did not answer questions, but responded with cliche lines and no useful information, he was arrogant, and let me reiterate he was rude. i call to report him ended up speaking with an Abel, who barely listened to me after about four or five sentences between the two of us, he became distant and said he would have to call me back, and never did. Please, take your business elsewhere, the rude and unhelpful staff do not deserve your business. More

EDIT: Since I can’t respond to the manager’s reply below, I’ll add more information here. My review stays a 1 star, and I still recommend going elsewhere. I got a call from someone at the dealership, Roge I’ll add more information here. My review stays a 1 star, and I still recommend going elsewhere. I got a call from someone at the dealership, Roger De Vito. They proceeded to call me “Vince,” not once or even twice, but 4 separate times in different emails and phone calls. Couldn’t be bothered to even get my name right after I corrected them (politely) each time. I again explained I simply wanted a buyers invoice to have a breakdown of pricing. I was told again about them beating any deal, and willing to do whatever it took to earn my business. I explained again that all I needed was a buyers order and we could potentially move forward from there. I never got one despite being told I would, and just got more sleazy sales pitches and talked to like I was another target to be taken advantage of. Go somewhere that will actually respect you, and not treat you like just another idiot to be scammed on price. Back to my original review: Contacted them to purchase a 2021 Palisade Limited. Asked for a sales order invoice breaking down the final price (fees, taxes, discounts, etc.). This is a standard practice and no honest dealer would have a problem giving one so we can fairly compare pricing. Mind you, we’re comparing prices within 500 miles of us, and already explained on the phone to the sales associate that we were going with whoever gave us the best deal. Leonides Garcia, the “sales manager,” sent me an email. Said he wouldn’t give a sales invoice and would just beat any vehicle price by $500 (which I’m sure is made elsewhere in fees, etc.) and to just come in. I again told him we needed his sales invoice for the vehicle we were interested in, and I wasn’t going to travel 500+ miles on a promise of a $500 discount without a signed sales invoice. He then said it was required for him to speak to me on the phone before he would do so. I told him I wasn’t interested in any sales pitch, and just wanted his best price to compare to the 7 others I had already received. I told him if he couldn’t give me a basic sales invoice to even start negotiations with, then I would go elsewhere with my $45,000+ cash purchase. He decided that his sales pitch was more important than the actual sale, and walked away. How ironic to lose a sale because you can’t just give good, basic service instead of a sales pitch. Also tells you all you need to know about the gimmicky pricing, fees, and other snake oil they probably use in their pricing if they aren’t willing to just send over a basic sales invoice outlining their price on a vehicle. FYI: Look at the reviews on Yelp instead of the ones here that have apparently been purchased. It tells a much different, and most likely more accurate, picture of others telling similar stories. More

This Friday 12-04-2020, we purchased a new Santa Fe from Gurnee Hyundai. Next day we found out our car warranty started 12 months ago, because Gurnee Hyundai used the car, but they sold the car to me as a b Gurnee Hyundai. Next day we found out our car warranty started 12 months ago, because Gurnee Hyundai used the car, but they sold the car to me as a brand new car with full warranty. When we called to solve a problem to the manager Leonidas Garcia. He ignores my calls and only the young lady at front desk takes messages. But they never call you back!! The worst customer service ever. More