Gurnee Hyundai

I set an appointment for Saturday at 330. I arrived at 325 to look over the car I was considering. About 2 minutes in I was "greeted" by a sales person. He asked if I had been helped. I said no but anothe 325 to look over the car I was considering. About 2 minutes in I was "greeted" by a sales person. He asked if I had been helped. I said no but another couple had arrived before me. Then he goes on to say his sales team is helping other customers and he "can't have people just wandering around the sales floor, there are 2 designated waiting areas you can sit at with coffee and water" I am not wandering, I am looking at the car I want to buy and there were a total of 3 people, me and the other couple in the show room "wandering around." His attitude was un-necessary and it's not like there was a sign that said sit here until you are helped. So mildly annoyed at this point I sat and waited for the sales person that was "just wrapping up and should be with me in a few minutes" well 4 rolls across and I get up to look for someone and the sales floor is bare. Maybe they over booked who knows but I don't have more time to wait around to start my test drive (I took an hour out of my schedule figuring 30 mins or less for test drive and maybe the same discussing pricing.) The person who scheduled the appointment sent me a text on Monday to say sorry I couldn't make the appointment. I told her I was there but I didn't have extra time to wait around that long. She rescheduled me for Wednesday and assured me her sales manager was informed and it wouldn't happen again. Well Wednesday came and as usual I am 5 minutes early(which is on time the way I was raised) I spoke with a gentleman on my way in who directed me to the waiting area and told me a sales person would be with me shortly. I waited until 4 again. Sales floor empty again. I left again. If they are this disrespectful with my time before they have my money I can only imagine the headaches after... More

(April8th) Updating my experience from March 16th. They located the car that night, brought it to me the next day to test drive. I returned to dealer to purchase and bought the car. located the car that night, brought it to me the next day to test drive. I returned to dealer to purchase and bought the car. More

Called their sales on 2/25/21, asked for availability of a 2018 Sonata. Salesperson confirmed availability but refused to provide sales price inclusive of taxes and fees over the phone or by email. Told me a 2018 Sonata. Salesperson confirmed availability but refused to provide sales price inclusive of taxes and fees over the phone or by email. Told me they would only be able to provide it if I drive to them. Avoid them, they seem like an old style high pressure store. More

They simply do not honor their advertised on their web site prices on the NEW cars (which at times are much lower than MSRP). So, whatever you see online is all total BS. You call them, they tell you the site prices on the NEW cars (which at times are much lower than MSRP). So, whatever you see online is all total BS. You call them, they tell you the car is on their lot and they will honor the price. When you come to the dealership the car is there on the lot, the advertised price is there displayed on the screen in front of you on their computers but they will not sell the car to you for the price + all requires fees. Basically, you are at square one negotiating the price starting with original MSRP. The dealer lectured me that they don't have to sell the car to me for the advertised price because of small print on the site stating the price can change without a notice. Guess what? The price did not change on their web site, it did not change when you talk to them on the phone, but it did change when I walked into the dealership in person. It's like the dealership is the only place where the price is different. To save a deal I even offered to buy the car for HIGHER than advertised price but no - my offer was rejected. Now, tell me what the advertised on their web site price is? It is total BS designed to lure you onto their premises. That's all. While I agree a dealer is not under obligation to sell the car to me I find the tactics unacceptable. It all ended with time lost for both parties and bunch of negative emotions. Why does it have to be like this? Advertise a realistic price, stick to it, everyone would be happier and the chances of a deal go up dramatically. Just a thought. So, give yourself a favor - save your time and find a dealership which honors their advertised prices on the new cars. Or if you still want to try your luck - negotiate final price by phone and request signed by manager purchased contract first sent to you by email. Even then I would not bet a nickel they will honor their contract. Good luck. More

This is Fernando Catalan, I do thank you so much for the help and assistance given to by your salesman in doing business with Gurnee, Hyundai help and assistance given to by your salesman in doing business with Gurnee, Hyundai More

I found a used car at Rohrman Hyundai in Gurnee. I chatted online with a rep named Monica on Monday and scheduled an appointment for 9am today (Tuesday, March 16th) I received a confirmation text from chatted online with a rep named Monica on Monday and scheduled an appointment for 9am today (Tuesday, March 16th) I received a confirmation text from Monica at 7:04 PM and from Leonides, The Director of Ecommerce, at 9:05PM that our appointment was set. This morning I drove over an hour and was met by a sales rep named Roger. Roger informed me that the car was being reconditioned and would not be available till 4PM. FFFFF...ing BAIT AND SWITCH by these xxxxxx! Can you imagine in this day an age this xx still going on?I had my check and title for trade in hand. I am incensed that they pulled this and want to make sure everyone knows how they deal. More

We had Leonides, he is great!! He helped us with all the documentation and we are able to close the deal with the day. Really appreciate documentation and we are able to close the deal with the day. Really appreciate More

Got great deal! Thank you to the manager Leonides Garcia. I am writing rest of this just to fulfils the minimum word requirement. Bye bye I am writing rest of this just to fulfils the minimum word requirement. Bye bye More

Leonides set me up with a great deal on a nicely loaded Elantra! Thanks for working with me. Pasha was very informative and made sure all my questions were answered. Elantra! Thanks for working with me. Pasha was very informative and made sure all my questions were answered. More

Brian was great, great place to buy a car! Love my new genesis, he was very helpful and knowledgeable about the Genesis brand and everything else I had questions on genesis, he was very helpful and knowledgeable about the Genesis brand and everything else I had questions on More