Gurnee Hyundai

EDIT: Since I can’t respond to the manager’s reply below, I’ll add more information here. My review stays a 1 star, and I still recommend going elsewhere. I got a call from someone at the dealership, Roge I’ll add more information here. My review stays a 1 star, and I still recommend going elsewhere. I got a call from someone at the dealership, Roger De Vito. They proceeded to call me “Vince,” not once or even twice, but 4 separate times in different emails and phone calls. Couldn’t be bothered to even get my name right after I corrected them (politely) each time. I again explained I simply wanted a buyers invoice to have a breakdown of pricing. I was told again about them beating any deal, and willing to do whatever it took to earn my business. I explained again that all I needed was a buyers order and we could potentially move forward from there. I never got one despite being told I would, and just got more sleazy sales pitches and talked to like I was another target to be taken advantage of. Go somewhere that will actually respect you, and not treat you like just another idiot to be scammed on price. Back to my original review: Contacted them to purchase a 2021 Palisade Limited. Asked for a sales order invoice breaking down the final price (fees, taxes, discounts, etc.). This is a standard practice and no honest dealer would have a problem giving one so we can fairly compare pricing. Mind you, we’re comparing prices within 500 miles of us, and already explained on the phone to the sales associate that we were going with whoever gave us the best deal. Leonides Garcia, the “sales manager,” sent me an email. Said he wouldn’t give a sales invoice and would just beat any vehicle price by $500 (which I’m sure is made elsewhere in fees, etc.) and to just come in. I again told him we needed his sales invoice for the vehicle we were interested in, and I wasn’t going to travel 500+ miles on a promise of a $500 discount without a signed sales invoice. He then said it was required for him to speak to me on the phone before he would do so. I told him I wasn’t interested in any sales pitch, and just wanted his best price to compare to the 7 others I had already received. I told him if he couldn’t give me a basic sales invoice to even start negotiations with, then I would go elsewhere with my $45,000+ cash purchase. He decided that his sales pitch was more important than the actual sale, and walked away. How ironic to lose a sale because you can’t just give good, basic service instead of a sales pitch. Also tells you all you need to know about the gimmicky pricing, fees, and other snake oil they probably use in their pricing if they aren’t willing to just send over a basic sales invoice outlining their price on a vehicle. FYI: Look at the reviews on Yelp instead of the ones here that have apparently been purchased. It tells a much different, and most likely more accurate, picture of others telling similar stories. More

This Friday 12-04-2020, we purchased a new Santa Fe from Gurnee Hyundai. Next day we found out our car warranty started 12 months ago, because Gurnee Hyundai used the car, but they sold the car to me as a b Gurnee Hyundai. Next day we found out our car warranty started 12 months ago, because Gurnee Hyundai used the car, but they sold the car to me as a brand new car with full warranty. When we called to solve a problem to the manager Leonidas Garcia. He ignores my calls and only the young lady at front desk takes messages. But they never call you back!! The worst customer service ever. More

We had the pleasure of working with Billy Carrion at Gurnee Hyundai. After a rocky start, Billy jumped in and went many extra miles to see we were happy, we had the car we wanted and the payment we wan Gurnee Hyundai. After a rocky start, Billy jumped in and went many extra miles to see we were happy, we had the car we wanted and the payment we wanted. The buying process was one of the easiest I have ever experienced. Billy, fully disclosed every fee, every process and the timeline with great accuracy. I have had 3 follow up calls since we purchased the car and he has bent over backwards to make sure we are 1000% satisfied. I wish all of my car salesmen, were as proficient, caring and filled with integrity like Billy is. If you are in the market for a Hyundai, Billy Carrion at Gurnee Hyundai is worth the trip, to work with. Well done Billy! Paul and Payton W. Buffalo Grove, IL More

Had a great experience buying a new car to replace my really old one, Pasha was really friendly and helpful, and a fun sense of humor. Excited! really old one, Pasha was really friendly and helpful, and a fun sense of humor. Excited! More

Great service by Brian! My 3rd vehicle from this dealer and will keep coming back! He was friendly and kept my price in mind. Great experience and will keep coming back! He was friendly and kept my price in mind. Great experience More

Very helpful and professional made sure we got everything we needed in our price range! I will definitely be recommending this dealership to friends looking for a new car and will be coming back once I'm in we needed in our price range! I will definitely be recommending this dealership to friends looking for a new car and will be coming back once I'm in need again! More

had a great experience buying by new Santa Fe from Roger had a great experience buying by new Santa Fe from Roger and the team there. I went to other dealerships in the area and they didn’t come close to gi had a great experience buying by new Santa Fe from Roger and the team there. I went to other dealerships in the area and they didn’t come close to giving me fair trade in value for my car. It was BY FAR the best car buying experience I’ve had. Before you commit to any other dealer, give Roger and his team a chance to show you a deal you know won’t compare to any others More

Gracias a Roger y Raúl por ayudarnos y comprar nuestro auto nuevo, son excelentes y profesionales trabajadores que se merecen nuestro reconocimiento por ser amables. auto nuevo, son excelentes y profesionales trabajadores que se merecen nuestro reconocimiento por ser amables. More

Pasha was wonderful and extremely knowledgeable about the Hyundai Tucson we bought. He was very thorough in making sure we knew all our new features. UPDATE! The dealership has turned out to be very shady Hyundai Tucson we bought. He was very thorough in making sure we knew all our new features. UPDATE! The dealership has turned out to be very shady and bad business! We called to cancel our gap coverage the Monday after we purchased our vehicle. It took 5 months and many lies for them to finally get it canceled. They do not return phone calls and always say they are in meetings. Poor Pasha had to always make excuses for people. There is no excuse for going 5 months without accomplishing what was necessary. No excuse! They said it was the gap company that had a lot of turn over. But they never returned my calls. And after 3 months of not hearing anything from my 1st request they finally sent me a form to fill out. I emailed it back to them immediately on June 30th, which is 3 months after I purchased the vehicle on March 13th, and still nothing until today, August 19th. I sent them an irate email on August 17th but no one called or emailed or responded for 2 days. It's atrocious and shady! More

I visited and purchased in one day. However, the haggle game instead of initial online listing price agreements was very poorly handled. Also, service to the vehicle and fluctuation amongst different emplo game instead of initial online listing price agreements was very poorly handled. Also, service to the vehicle and fluctuation amongst different employees in explanations was very poor and confusing. More