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Gurnee Hyundai

Gurnee, IL

4.8
1,439 Reviews

6251 Grand Avenue

Gurnee, IL

60031

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1,439 Reviews of Gurnee Hyundai

November 26, 2021

If I could give this dealership less than a star I would. Terrible, pushy salesmen, and the manager was a disrespectful, condescending, jerk. I would discourage anyone from buying a car from here. More

by Nick1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of names.
Nov 27, 2021 -

Gurnee Hyundai responded

Nick, Please contact me regarding your feedback about your recent shopping experience. We value knowing that our customers have had positive experiences, and I would like to learn more about this. I hope to connect soon. John Kokkalis General Manager (847) 249-1300

Nov 27, 2021 -

Nick1 responded

When I went in to the dealership we had an appointment to drive a car at 6. We finally got to drive it at 645. The car was listed for around 38,000 on the internet, and yet somehow after our $7000 trade in, the amount they gave me to pay for the car was $42000. The price was $4000 MORE, AFTER my trade in!!! Then when they tried to justify that they kept insulting me. Worst car buying experience I could have ever imagined. I seriously do not know how they sell ANY cars. Terrible terrible dealership

November 20, 2021

Overall a great experience. I got exactly the car I wanted at a very fair price. Everyone there were true professionals. No pressure, just good service. I highly recommend Pasha for the true education More

by mike.s0273
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leonides Garcia, Josh Herlo, Pasha Nazarov
Nov 20, 2021 -

Gurnee Hyundai responded

Thank you very much for choosing to bring your business to us here at Gurnee Hyundai. We hope to continue to be your go-to dealer and please don't hesitate to reach out when you need anything in the future.

November 16, 2021

Just read all the other 1 star reviews and go else where to get your car. How can they be in business with so many bad reviews. double charged for destination and prep, lo jack, xzilon coating and other stu More

by ik24a
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger in finance, Pasha Nazarov
Dec 03, 2021 -

Gurnee Hyundai responded

Thank you for your review. We apologize that you did not have an exceptional experience here at Bob Rorhman's. If there is anything we can do to turn this situation around, please contact us. Best, John Kokkalis General Manager (847) 249-1300

Dec 03, 2021 -

ik24a responded

You didn't want to do anything one you had the money, what changed now? You manager was proper old school xxxxxxxx. I only hope this rating saves some one the aggravation of coming to your store. It is a shame love the car so much and at the same time feel taken advantage of for being a woman.

November 12, 2021

Javian P. sold me a car with the antenna missing. I didn’t notice till I got home and looked out the window from 2nd floor. They told me it would be $275 to replace it. After they charged 5K more than More

by Av
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Javian
Nov 13, 2021 -

Gurnee Hyundai responded

Hi, I appreciate you bringing this to my attention. Gurnee Hyundai takes customer satisfaction very seriously and I would like to learn more about your recently purchased vehicle in regards to the antenna. Would you kindly reach out to me at your earliest convenience? Best, John Kokkalis General Manager (847) 249-1300

November 10, 2021

Mike was great from start to finish. Very friendly, no big, very comfortable to talk to, knows most things about the vehicles I looked at but admitted when he didn't, to me that's great. Mike helped me th More

by Fourleggerlover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 10, 2021 -

Gurnee Hyundai responded

Thank you for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience!

November 06, 2021

Jared He is friendly snd knowledgeable . He was a Jared He is friendly snd knowledgeable . He was a pleasure to work with had a enjoyable experience with getting my new vehicle More

by Kmhas3
Recommend Dealer
Yes
Employees Worked With
Savannah Ray
Nov 06, 2021 -

Gurnee Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 05, 2021

My experience with Hyundai and Michael Sprow was awesome. Very happy with everything from start to finish. -Lori More

by lfrederking777
Recommend Dealer
Yes
Employees Worked With
Michael Sprow
Nov 05, 2021 -

Gurnee Hyundai responded

Lori, Thank you for sharing your experience with us! We're happy to hear it went well working with Michael and our team. We hope you enjoy your new vehicle. We truly appreciate your feedback!

October 21, 2021

Excellent service by Alex and Leo!. They made buying a new vehicle very easy. Thanks More

by Jambrose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kokkalis, Leonides Garcia, Pasha Nazarov
Oct 21, 2021 -

Gurnee Hyundai responded

Thank you for taking the time to share your feedback with us. Leo and Alex work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 11, 2021

Excelente servicio, thank you for all the assistance and guidance of our new Hyundai Accent ! More

by Maria L Mondragon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kokkalis, Leonides Garcia, Roger De Vito, Antonio Ordorica, Savannah Ray, Brian Ziolko
Oct 12, 2021 -

Gurnee Hyundai responded

Maria, Thanks for your feedback on your recent visit to Bob Rohrman's Gurnee Hyundai. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new Honda Accent!

September 25, 2021

This dealership is a scam Adds $3k worth of unwanted This dealership is a scam Adds $3k worth of unwanted accessories Their number don’t even add up correctly Save yourself the drive ! More

by DealerRate-one
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger De Vito, Antonio Ordorica, Savannah Ray, Brian Ziolko
Sep 26, 2021 -

Gurnee Hyundai responded

Hello, I would appreciate the chance to speak with you regarding your sales experience and the accessories in question. When you have a moment, please feel free to call me directly. I look forward to connecting with you. Best, John Kokkalis General Manager (847) 249-1300

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