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Gurnee Hyundai

Gurnee, IL

4.8
1,439 Reviews

6251 Grand Avenue

Gurnee, IL

60031

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1,439 Reviews of Gurnee Hyundai

January 21, 2022

Everything was super easy. Scheduled in the app, got a reminder, drop off and pick up we a breeze. More

by netminder341
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service rep. Had a beard, was at the desk with chairs right when you walk in the service bay
Jan 21, 2022 -

Gurnee Hyundai responded

Thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top quality service to every guest, and are pleased to learn that you enjoyed your experience here at Gurnee Hyundai! We hope you continue to choose us for all your automotive needs! Take care!

January 19, 2022

Friendly service personnel and professional mechanics/auto technicians. Clean facility. plus love their coffee/mocha/latte machine. More

by hustler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept all professional and friendly, Roger De Vito
Jan 20, 2022 -

Gurnee Hyundai responded

Thank you for taking the time to share your positive feedback! Gurnee Hyundai appreciates your business.

January 18, 2022

Today bought a Hyundai Ioniq. Javian Perry was my sales manager. Helped me to purchase vehicle. More

by heorhii.yumashev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javian Perry
Jan 18, 2022 -

Gurnee Hyundai responded

Hi there, Thank you for choosing Gurnee Hyundai and we hope that you enjoy your Hyundai Ioniq. Please know that we are always here for you.

January 16, 2022

They understood my concerns and set me up with solutions to resolve them. And even took care of the recall I didn’t know about More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager
Jan 16, 2022 -

Gurnee Hyundai responded

Peter, we are so happy to read that our Service Team took wonderful care of you here at Gurnee Hyundai. We always go above and beyond to make sure we take the best care of our customers. We appreciate your business.

January 14, 2022

I really appreciate how they go that EXTRA MILE for you! I was a day early on my appointment and Tomy was super nice, not only did he squeeze me in but he also dropped my car off at my job since I couldn’t More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tomy
Jan 14, 2022 -

Gurnee Hyundai responded

We're happy to see that your experience with our team here at Gurnee Hyundai was excellent! We strive to deliver a great experience to all of our valued customers.

January 07, 2022

They were unable to show the credit application was approved or the rate and payment without going there. Its an hour and a half drive. I just wanted the numbers and knowledge of the approval be f ore More

by Rjg644
Recommend Dealer
No
Employees Worked With
Ikn
Jan 07, 2022 -

Gurnee Hyundai responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your sales experience. Gurnee Hyundai always wants to provide excellent customer care and I would like to address this with you. Could you please contact me at the information below?  Best, John Kokkalis General Manager (847) 249-1300

Jan 08, 2022 -

Rjg644 responded

The XC90 is gone now. I live in Indiana and it is a long drive. I wanted to know my payment, and the interest rate. I was fine with the price. I told Savanah as long as the test drive went ok, I wanted it. I just wanted to know the numbers and how much to bring to get it out the door. It sounded like it was policy that she couldn't call the bank unless I was standing there. it didn't make sense to me.

January 05, 2022

Our Sales Rep seemed nice and very willing to help until he snuck on pass me on the offer sheet. I noticed in finance but got sidetracked and didn't review the information until I got home and put the USB F More

by primedan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leonides Garcia, Josh Herlo
Jan 22, 2022 -

Gurnee Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 05, 2022

Bought a Santa Cruz, very easy experience and Brian was very helpful! Ask for Brian More

by Cody
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Ziolko
Jan 06, 2022 -

Gurnee Hyundai responded

Cody, Gurnee Hyundai wants to thank you for leaving us a review & rating!

January 04, 2022

They were pleasant and efficient, everything you want from a dealership. Thank you Gerardo and team. More

by Jayceefour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geraldo
Jan 04, 2022 -

Gurnee Hyundai responded

Jaycee, Thank you for your business and this review. We're happy to hear Geraldo and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 30, 2021

Josh the Service Manager was excellent...took care of all my needs in a courteous and timely fashion. I brought in car for a sluggish engine and they fixed it under warranty and also completed a recall so i More

by golf68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Service Manager
Dec 31, 2021 -

Gurnee Hyundai responded

Thank you for choosing Gurnee Hyundai! It is excellent to learn our Service Department provided you with excellent service, and you are happy with your repairs. Please do not hesitate to contact us if we can be of future assistance.

Jan 01, 2022 -

Gurnee Hyundai responded

Thank you for choosing Gurnee Hyundai! It is excellent to learn our Service Department provided you with excellent service, and you are happy with your repairs. Please do not hesitate to contact us if we can be of future assistance.

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