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Gunn Honda - Service Center

San Antonio, TX

4.7
2,051 Reviews

2,051 Reviews of Gunn Honda - Service Center

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December 19, 2021

Very thorough with the inspection of my car when I took it for an oil change. Very friendly staff. More

by canthony001
Recommend Dealer
Yes
Employees Worked With
Donny Penn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Gunn Honda responded

canthony001, thank you for the fabulous FIVE STAR review, I am proud to know our team delivered the excellent customer service we are known for. We appreciate your business and look forward to welcoming you back to Gunn Honda.

December 16, 2021

I like the dealer. And the service they do for my car is excellent. However, it doesn't matter if one makes an appointment they will take a lot of time to complete the service. Yesterday I waited around 3 h More

by dzvs2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Feb 03, 2022 -

Gunn Honda responded

Thank you for coming to see us! We apologize for the extended wait time you experienced on your recent Gunn Honda visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We appreciate your patience. Thank you!

December 15, 2021

Well first of all my service associate Adam was super helpful and made sure my vehicle was fully inspected and explained every detail of what was done. I use my vehicle to take my nephews to and from sch More

by alexarod002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Feb 03, 2022 -

Gunn Honda responded

Thank you! We’re glad Adam could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

December 14, 2021

Rosa provides exceptional customer service!!! We appreciate all that she has done for us!! We will drive an hour from home just to go to Gunn Honda! They are wonderful! More

by Emily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Gunn Honda responded

Thank you, Emily! We’re glad Rose could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

December 14, 2021

Gond Honda is a great place to take my car. People are very nice (Joe Esparza) and know very well there business I trust him 100% More

by Gamezmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Feb 03, 2022 -

Gunn Honda responded

Thank you! We’re glad Joe could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

December 11, 2021

Service is good but could communicate time table and updates better. I’ve had to wait 3 hrs for an alignment this year and 3 1/2 hrs for an oil change on separate visit. Neither time did I get any updat More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad ward
Feb 03, 2022 -

Gunn Honda responded

Thank you for taking the time to provide feedback from your recent Gunn Honda service visit. We apologize for the extended wait time and our team's lack of timely communication. This is not at all indicative of the of the quality of service we strive to provide each customer. We do appreciate you leaving us a 4-star review and look forward to seeing you again.

December 08, 2021

Courteous and fast service. Joe E. is terrific. I have been taking my cars for service to this dealership for more than 30 years. Excellent people, excellent service. More

by Raj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Feb 03, 2022 -

Gunn Honda responded

Thank you for your continued loyalty to Gunn Honda. We’re glad Joe could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

December 04, 2021

Excellent service Tony Simpson and Richard the Service Shuttle Driver were 10 on a scale of 1 to 5. More

by Happycamper073
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony and Richard the Shuttle Driver
Feb 03, 2022 -

Gunn Honda responded

Thanks so much! Hope to see you again soon.

December 02, 2021

Service department is excellent. Robert took care of the needed repairs PLUS proactively searched for and resolved outstanding recall warranty notices. More

by Craig9347
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert
Feb 03, 2022 -

Gunn Honda responded

Thank you, Craig! We’re glad Robert could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

December 02, 2021

Appreciate the knowledge and skill with which they recommend. And perform scheduled maintenance. Recognize the safety and extended life of my car. More

by johnwperry001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby
Feb 03, 2022 -

Gunn Honda responded

John, thank you for your kind comment, we work hard to provide excellent customer service and are proud that our team delivered that to you. We look forward to welcoming you back to Gunn Honda.

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