Back

Gunn Honda - Service Center

San Antonio, TX

4.8
2,042 Reviews

2,042 Reviews of Gunn Honda - Service Center

Sort by
May 05, 2022

Service time longer than estimated. Glad I allowed plenty of time in my schedule to wait. I could have used the shuttle and returned later had I known. More

by rodsson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alaquinez
May 05, 2022 -

Gunn Honda responded

We apologize for the extended wait time you experienced on your recent Gunn Honda visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We do appreciate you leaving us a Four Star review and look forward to welcoming you back.

May 16, 2022 -

rodsson1 responded

It's understandable.

May 01, 2022

Friendly, helpful, and prompt service. For such an obviously large operation, personal and well organized service experience More

by Captainaudio2850
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall his name and my paperwork is already. Filed away
May 04, 2022 -

Gunn Honda responded

Thank you for the 4-star review! If you would like to discuss in what ways we can improve, please reach out to us directly. We look forward to hearing from you. Thank you!

May 01, 2022

Dealership employees are always willing to help. It's worth going the extra miles to me. More

by Aguilar4441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Gunn Honda responded

Thanks for letting us know, Aguilar4441. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

April 29, 2022

Excellent service. Chad Ward kept me updated on progress and the work was completed in the time frame promised. More

by Wpeterson
Recommend Dealer
Yes
Employees Worked With
Chad Ward
Apr 30, 2022 -

Gunn Honda responded

Thank you, WPeterson! We’re glad Chad could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

April 27, 2022

Gunn Honda has always been professional and courteous when I bring my vehicle in for service. I never leave feeling disappointed or taken advantage of. More

by Chengfw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Apr 27, 2022 -

Gunn Honda responded

Thank you for your 5-star review, we appreciate your business and look forward to welcoming you back to Gunn Honda!

April 27, 2022

I have been with Gunn Honda for many years and always had an excellent experience. Either I buy a vehicle or do the maintenance, the price is reasonable and the people are very professional and friendly at t More

by louisemousseau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Ward
Apr 27, 2022 -

Gunn Honda responded

It is important our customers feel completely confident with the customer service they received, and it made us happy to read your review. If there are any other automotive needs, we can assist you with, please don't hesitate to call us or stop by. Thank you for your confidence and loyalty to Gunn Honda.

April 27, 2022

Excelente Atención Amabilidad experiencia rapidez disponibilidad tiempo ofrecen sharon Agua café y te cerca de mi casa More

by maricelah_@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Gunn Honda responded

¡Muchísimas gracias por visitarnos! Nos da gusto saber que le brindamos una experiencia excelente de servicio al cliente. Esperamos verte pronto.

April 15, 2022

I went in for an oil change. Pretty basic. But they were sloppy in doing the job. The express service technicians under-inflated all of my tires (30psi), which made my TPMS alert More

by PetworthPeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Penn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Gunn Honda responded

Thanks for letting us know about your experience. We apologize for your experience and have passed along your comment to our service team.

April 13, 2022

Great customer service! Joseph communicated with about the progress of my vehicle in a timely manner. More

by jaycue79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Toepfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Gunn Honda responded

Thank you! We’re glad Joseph could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

April 12, 2022

Stopped in to have a hood recall review to arrange an appointment for repair. Since I was from out of town - the service rep squeezed me in to see if the repair will be major or minor - if minor they wou More

by Liddtrebor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Can not remember service reps name - was female
Apr 13, 2022 -

Gunn Honda responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

...
48
...