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Gunn Honda - Service Center

San Antonio, TX

4.8
2,041 Reviews

2,041 Reviews of Gunn Honda - Service Center

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June 12, 2022

Fast efficient. Able to schedule appt online. Easy check in and kept you updated via phone and text. More

by ml.saucedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Penn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Gunn Honda responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

June 11, 2022

Great service! !! Very honest with my vehicle’s needs! Very friendly! Vehicle was ready promptly. More

by Monica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Penn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Gunn Honda responded

Thanks so much for sharing your experience with us, Monica. We hope to see you again soon.

June 11, 2022

Have been purchasing and servicing our family vehicles at Gunn for years. Wait times for basics are very long. In defense of Gunn, many times we showed up without an appointment. The biggest issue is the con More

by Fibernotmyfriend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Pastrano
Jun 20, 2022 -

Gunn Honda responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. The needs of our customers are always our top concern. Thanks for letting us know about your experience. We apologize and have passed along your comment to our service team.

June 09, 2022

Super service when needed and keep you up to date during more complex visits. High confidence in the staff and process. More

by SueT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis
Jun 10, 2022 -

Gunn Honda responded

Thank you for your 5-star review, we appreciate your business Thanks for letting us know. Glad to have you as a part of the Gunn family!

June 09, 2022

Alexis Mendoza. .. silver team manager... at Gunn Honda (I-10 & 1604) is excellent at managing my 2008 honda accord through the repair and preventive maintenance proc More

by Reliability first
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Mendoza
Jun 10, 2022 -

Gunn Honda responded

Alexis, thank you for the 5-star review. We appreciate your continued loyalty. We look forward to welcoming you back soon!

June 08, 2022

I trust Gunn with all my maintenance needs. They are professional and always attentive. This is my third Honda and second one from Gunn. More

by alh2357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Alaquine
Jun 09, 2022 -

Gunn Honda responded

Alh2357, thank you for the 5-star review. We appreciate your continued loyalty. We look forward to welcoming you back soon!

June 07, 2022

I had given my car for a B1 service and they have taken two days to complete. No response. More

by Seshi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toni
Jun 14, 2022 -

Gunn Honda responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. The needs of our customers are always our top concern. Thanks for letting us know about your experience. We apologize and have passed along your comment to our service team.

June 06, 2022

Waited about 4 hours for an oil change. Was told they weren’t able to change it, yet at the end I got charged and was told it was changed after all and the light was not reset. More

by Lupita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Gunn Honda responded

Lupita, we apologize for the extended wait time you experienced on your recent Gunn Honda visit. We do everything possible to estimate the amount of time it will take to complete your service, sometimes an unforeseen problem can arise with the vehicle scheduled before yours, which results in a longer wait time than anticipated. We appreciate your feedback and have passed along your comment to our service team.

June 04, 2022

Your Associate : Joe Esparza,; was very friendly and informative. He answered all my questions and I could tell that his Priority was Customer Satisfaction! More

by ignaciozaragoza1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Esparza
Jun 06, 2022 -

Gunn Honda responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

June 03, 2022

Love the team work and service Rosa gave to me servicing my 2021 Honda Insight. Rosa kept me informed on the progress of the service while I waited at the dealership I was able to complete work with their c More

by Islandgrl2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosa Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Gunn Honda responded

Thank you, glad Rosa could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

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