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2,037 Reviews of Gunn Honda - Service Center
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October 04, 2015
Tire replacement Excellent service as always! Timely greeting and representing of service details. Delivery after drop off ahead of schedule. Visited with initial s Excellent service as always! Timely greeting and representing of service details. Delivery after drop off ahead of schedule. Visited with initial salesperson regarding satisfaction of Honda FIT. More
by Don1623
Employees Worked With
Howard Shorter, Dennis Hayes
October 03, 2015
Service Thought I had a front end problem after I performed a complete brake job & tire rotation. Had a vibration between 60-70. Took CRV to Gunn Honda - go Thought I had a front end problem after I performed a complete brake job & tire rotation. Had a vibration between 60-70. Took CRV to Gunn Honda - gold team Forrest Smith. Service team did analysis, determined that front tires were out of round. Wrote out analysis which helped me get these tires replaced. In addition, performed warranty work on LF door actuator, which I knew nothing about. All around, great service, great people. More
by Kazoo2U
Employees Worked With
Forrest Smith
October 02, 2015
Few things in life are painless. This is one of them We are on our third Honda Odyssey and this one we purchased from a true professional, Mr. Howard Shorter. We were given the card of the Silver Team m We are on our third Honda Odyssey and this one we purchased from a true professional, Mr. Howard Shorter. We were given the card of the Silver Team mgr. Phil. He took good care of us and since I am getting on in age and sometimes feel I do not have a grip on things, he made sure to calm all my fears about the new licensing laws in Texas. We have never met so many good folks in a dealership. More
by Sam.Day77
Employees Worked With
October 02, 2015
What a great place to wait. I couldn't choose a better place to wait nearly three hours than Gunn Honda. It was cool inside, comfortable chairs, TV with the latest news, deliciou I couldn't choose a better place to wait nearly three hours than Gunn Honda. It was cool inside, comfortable chairs, TV with the latest news, delicious coffee, a donut for breakfast, newspaper to read, and most of all a massage for my aching back. Add all that to the very polite and knowledgeable Donny Penn who took my car away and kept me informed about the procedures being done and you have a very satisfied woman. Of course I wouldn't have chosen to be at a service spot in the first place but happily my Accord was repaired, the price was less than I expected, and the morning was pleasant. Thanks to Gunn Honda for 'time spent'. More
by Caroline Hunter
Employees Worked With
October 01, 2015
First oiil change Gunn Honda has been great. Little disappointed in our crv. First real road trip and paint chipped. I thought the paint was something special. I bought Gunn Honda has been great. Little disappointed in our crv. First real road trip and paint chipped. I thought the paint was something special. I bought the top protection package and apparently that does not cover. So now,have a brand new 2015 DARK blue crv with white spots from paint chipping. More
by Ronaldbergeron
Employees Worked With
September 28, 2015
Sales Dept & Service Dept I make my vehicle purchases based on the service dept.; Gunn Honda has the best service people working for them. I get the very best with Gunn Honda I make my vehicle purchases based on the service dept.; Gunn Honda has the best service people working for them. I get the very best with Gunn Honda Service Dept. I was disappointed only once (new employee mistake) but the service manager corrected the situation immediately. In my 10 + years of purchasing vehicles and getting service done here, I have never truly regretted any decision with regards to Gunn Honda! Thank you to my Gunn Honda friends: Forrest Smith, Steve Harwood, Curtis, and Craig Simpson. Celeste Branstetter & Felice Garcia More
by cebra77
September 28, 2015
General maintenance Received quickly at check in. I was told 2 hours for service but it was completed in an hour. The staff was friendly. I also went into the parts dep Received quickly at check in. I was told 2 hours for service but it was completed in an hour. The staff was friendly. I also went into the parts department and they answers questions and gave me quotes on accessories. More
by Blaisy
Employees Worked With
June 20, 2015
cheating service Hi I had a problem with my A/C covered by an extended warranty. Most of A/C parts were covered by the warranty, including the compressor that faile Hi I had a problem with my A/C covered by an extended warranty. Most of A/C parts were covered by the warranty, including the compressor that failed. I took my car to Gunn Honda. They charged $50 for diagnosis, and told me that a certain part caused the failure. And that part is exactly one that is not covered by the warranty. And they offered me a repair at $1250. I contacted the service person (Monica) and her supervisor (Steve) bringing the point that they may not claim for sure that that part was exactly the reason of the failure. I requested them to state only the facts and not their guesses. These guys were not cooperative at all. I refused the repair and took it to another place. They diagnosed, that Gunn Honda eventually lied with the diagnosis. The part that they claimed faulty was not even touched by the mechanic, which was observable by uniform dust on the cover. And that part was not faulty. The warranty sent its representative, and he was also convinced that Gunn HOnda's diagnosis was a lie. Eventually I had my A/C repair covered by the warranty. I asked people what might be Gunn Honda motivation to disorient me. The amswer is that very often, such places are not interested in repairs by 3rd party warranties. Its below their hourly pay expectations. I am not sure if that is true, but my case says in favor of this assumption. More
by GuyFromSanAntonio
July 23, 2014
Best Honda service in the world!! My Honda Civic is the best part of my day most days and I am always happy to trust it to the great service department at GUNN Honda! Parish Malone ha My Honda Civic is the best part of my day most days and I am always happy to trust it to the great service department at GUNN Honda! Parish Malone has made every service visit - always just for maintenance because my car hasn't had one single problem - an absolute pleasure. He goes out of his way to make sure the service is completed to my satisfaction and even when I have a hundred questions, he answers every single one of them with a smile!! I tell everyone I know how amazing GUNN Honda has been and as I look to purchase the next vehicle in my life - I've already started shopping in the GUNN Honda inventory and plan on demanding that Parish always be my Service Advisor for maintenance! Thanks for a great experience!!!!!! More
by dawnstertom
Employees Worked With
Parish Malone
July 15, 2014
Delightful Customer Service LeRoy made arrangements to get the service on my vehicle done at 5pm. At exactly 5pm, LeRoy came to the waiting area to inform me that my car was rea LeRoy made arrangements to get the service on my vehicle done at 5pm. At exactly 5pm, LeRoy came to the waiting area to inform me that my car was ready. LeRoy was courteous and friendly. He listened very well to my concerns and addressed them to the minute details. He told me exactly what was done on the car and he made me feel confident about the tip-top condition of my 9-year-old vehicle. This kind of service makes me want to come back despite the distance. More
by rsibug
Employees Worked With
LeRoy Halstead
