Group 1 GMC Westside

Unless you’re forced to go here for oil changes like I was, don’t even bother coming here. I had an appointment @ 11, showed up @ 10:30, didn’t get my vehicle back till almost 2. They don’t got nothing fo was, don’t even bother coming here. I had an appointment @ 11, showed up @ 10:30, didn’t get my vehicle back till almost 2. They don’t got nothing for you there just granola, popcorn, and water. That’s it. You can’t walk nowhere because every where is far. Honestly it’s a waste of a day. Just for an oil change takes almost 3 hours. With an appointment. Do not recommend this place. More

Very good 👍 customer service, a lot of options to choose from , so I'm very satisfied. choose from , so I'm very satisfied. More

We bought a truck on November 17, 2025 to find out 2 days later that it had a busted seal gasket. We tried to get it repaired with the standard 30 day warranty but were told that they had no record of any w later that it had a busted seal gasket. We tried to get it repaired with the standard 30 day warranty but were told that they had no record of any warranty. Gerry Vera in sales told us he never told us anything about a warranty. We ended up having to get it repaired at another auto shop. Group 1 GMC was charging $1,600 for repair and we paid $448.00 at a local auto shop. As of January 15, 26, we still have not received the registration or license plate. Austin never called us to let us know that they had received the plate and registration so we could go pick it up so I checked with MVD and was told that it had been issued to Group 1 GMC more than a month ago. Also, I purchased an extended warranty for 4,447.00 which I canceled 2 days after purchase because Gerry told me that it would cost $500.00 each time we brought in our vehicle for any repairs WITH the extended warranty I purchased so I canceled it and requested a refund for $4,447.00 but, as of today, 2 months later, have not heard anything or received anything. I would NEVER recommend this dealership to anyone More

Sales mgr was really not helpful at all! I mean get it we need to make money right but xxxx. There was soo much room for negotiation on the price but he was just an xxxxxxx about it. I woul I mean get it we need to make money right but xxxx. There was soo much room for negotiation on the price but he was just an xxxxxxx about it. I would NOT recommend this dealership for that same reason!! More

All my question was answered and information given. Was informed to bring my vehicle on Friday to have more test. Was informed to bring my vehicle on Friday to have more test. More

Martin was helpful and understanding of my needs for the vehicle since the beginning. I appreciate him being proactive and accommodating a shuttle for me as well. vehicle since the beginning. I appreciate him being proactive and accommodating a shuttle for me as well. More

The vendor don’t give me advise about the pick up do I choose and buy . I guess isn’t he’s problem to give me an advise of the condition of the truck . But the truck after one mount stay with me the tru choose and buy . I guess isn’t he’s problem to give me an advise of the condition of the truck . But the truck after one mount stay with me the truck present one problem at motor . Also the insurance company do I bought at the dealership almost denied my request to fix the problem of my truck . The truck stays almost a mount because the insurance company NEEDS to send an inspector to SEE the problem . Do you think do I have to give a good reference to the dealership ( the use cars ) ? More

Manager and salesperson were not straight forward on any information given about vehicle nor were they truthful in fixing the problems once they were acknowledged. information given about vehicle nor were they truthful in fixing the problems once they were acknowledged. More

Rafael was very helpful and friendly and kept us in touch about oil change and how long if was going to take about oil change and how long if was going to take More

Make an appointment for an oil change and it takes 4 hrs due to overbooking. People cannot take an entire day off of work for a simple oil change. due to overbooking. People cannot take an entire day off of work for a simple oil change. More