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Group 1 GMC Westside

El Paso, TX

4.3
377 Reviews

955 Crockett Street

El Paso, TX

79922

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Showing 377 reviews

March 14, 2026

My salesman was very friendly and did everything he could to get us as many discounts as possible. They did not detail my car though as they told me they would. The atmosphere seemed more business than welco More

by greenecactus2395
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dillen
March 06, 2026

Rojelio was awesome. Great customer service every body was very nice I give it 5 stare rating. Will definitely recommend More

by normahurtado771
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rojelio perez
Mar 10, 2026 -

Group 1 GMC Westside responded

Hi, we're happy you found our staff Rojelio to be so supportive during your experience here at Group 1 GMC Westside. Thanks for the recommendation, and have an amazing day!

March 06, 2026

Excellent service from the salesman and everyone who worked there was very very nice. It was a very wonderful experience. Would recommend anyone to buy a vehicle from you guys. Thank you so much. I’m en More

by normahurtado771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael isa wonderful employee
Mar 09, 2026 -

Group 1 GMC Westside responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Westside! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 01, 2026

Charlie was the best and most kind person to work with. He really made sure I was comfortable with the vehicle and answered all my questions about it as well. I’ve never had an experience like I did at thi More

by kt.nicole28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie
Mar 04, 2026 -

Group 1 GMC Westside responded

Hello, we're happy to hear you had such a positive experience with Charlie. If you have any further questions, please give us a call. We're always happy to help!

February 28, 2026

Group 1 GMC gave us great service and great attitude. Great people all around, they made sure we got a great deal and got us into our dream vehicle. More

by Ernesto_silvas81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Atondo
Mar 04, 2026 -

Group 1 GMC Westside responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2026

It is a good dealership. They are friendly and will answer any questions you have. They will work with you to get the deal you want. More

by ajohnnie36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin
Mar 02, 2026 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2026

Always take care of me and always keeping me informed as to what or how my vehicle is More

by Harrisc0813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert
February 25, 2026

Excellent customer service. Was a very satisfying purchase was happy with service you all gave us More

by normahurtado771
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rojelio
Feb 28, 2026 -

Group 1 GMC Westside responded

Hi, thank you for the positive feedback! We are thrilled to hear that you had a satisfying experience with our customer service. Providing top-notch service is our priority, and we are glad we could meet your expectations.

February 20, 2026

The communication between my sales rep and I was top tier! He was quick to help me in any way I needed and did his best. Sergio was awesome! Thanks. Then to my finance manager Gerry! Wow. I had an More

by Lorenzo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Velásquez and Gerry Vera
Feb 21, 2026 -

Group 1 GMC Westside responded

Hi, we're happy you found Sergio to be so supportive during your experience here at Group 1 GMC Westside. If you have any further questions, please don't hesitate to reach out!

Feb 21, 2026 -

Lorenzo responded

Thanks again! Don’t forget about Gerry! I appreciate both very much

February 17, 2026

I had an irritating experience with a representative that had a lack of customer service (Chris). I called to see what the status of my truck was since the dealership had my truck for over a week. You figu More

by g_ferdie1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos, Chris and that understanding supervisor which I don’t remember the name, he was outstanding.
Feb 21, 2026 -

Group 1 GMC Westside responded

I appreciate your feedback and understand any frustration this may have caused. We are always for looking ways to grown and learn and this is a teachable situation. I will speak with my team and train them on having better communication so situations, such as this, are improved. I thank you for bringing this to my attention and look forward to helping you better in the future.    Sincerely,   Deanna Diaz de Leon SERVICE BDC - Group 1 GMC Westside ddiazdeleon@group1auto.com (915)231-4095

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