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Group 1 GMC Rivertown

Columbus, GA

4.6
501 Reviews

1661 Whittlesey Rd

Columbus, GA

31904

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Showing 501 reviews

February 23, 2024

Great customer service at the service department. Honest and thorough in communication. My only critique in my limit interactions thus far, is that the mechanics troubleshot issues in piecemeal, whic More

by jimothy.white
Recommend Dealer
Yes
Employees Worked With
Jaime
Feb 27, 2024 -

Group 1 GMC Rivertown responded

We appreciate your feedback and are glad to hear that you had a positive experience with our service department. Your feedback about the troubleshooting process is valuable. Thank you for choosing our dealership, and we look forward to serving you in the future!

February 23, 2024

Outstanding ok great fast ontime polite satisfaction caring helpful excellent customer service cursory assistance assist More

by efuller12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 26, 2024 -

Group 1 GMC Rivertown responded

Thank you for sharing your feedback! We're thrilled to hear about your outstanding, great, fast, and on-time experience. Politeness, satisfaction, care, and helpfulness are all key elements we strive for in providing excellent customer service. We appreciate your positive comments, and we look forward to serving you again!

February 21, 2024

The waiting area top notch I give it 10 rest room clean great atmosphere. The snack, coffee and popcorn machine service from your hostess is awesome. The service writer showed team work a different one ch More

by marvinjamesjr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Mar 27, 2024 -

Group 1 GMC Rivertown responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Group 1 GMC Rivertown responded

Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you! Robert Geary General Manager rgeary@RivertownAutomall.com

February 21, 2024

Service rep, Greg McCart, was very helpful and professional. Warranty work performed to my satisfaction. More

by dtkirklandfarmland@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg McCart, Digital AirStrike
Feb 23, 2024 -

Group 1 GMC Rivertown responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Greg does for Rivertown Buick GMC and our customers. Hope to see you again soon! Sincerely, The Rivertown Buick GMC Team

February 20, 2024

Service Advisor was knowledgeable, did advise me it would be a longer wait than anticipated in case I did not wish to wait. Appreciated Service Advisor alerting me about that More

by Ingridcjames
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg McCart
Feb 22, 2024 -

Group 1 GMC Rivertown responded

Thank you for taking the time out of your day to share your wonderful experience with us, Ingrid. We are delighted to hear you were treated with courteous and informative service on your car. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, The Rivertown Buick GMC Team

February 17, 2024

Greg and the technicians were outstanding in every way! It’s been a while since out last service, however we certainly recommend Rivertown Buick-GMC! More

by Mikestepp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg, Digital AirStrike
Feb 20, 2024 -

Group 1 GMC Rivertown responded

Thank you so much for your excellent input, Mike! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, The Rivertown Buick GMC Team

February 12, 2024

Since I have bought my truck they have been very helpful in everything and even my first service More

by Djmcvay73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Clarke
Feb 14, 2024 -

Group 1 GMC Rivertown responded

We're delighted to hear that you've had a positive experience with us since purchasing your truck, including your first service. Customer satisfaction is our top priority, and we appreciate your feedback. Thank you for choosing us for your automotive needs!

February 06, 2024

Great service and great deal for oil change with mail flyer. Always feel better when it goes to the dealership specific to make of vehicle. More

by noah82s1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Feb 07, 2024 -

Group 1 GMC Rivertown responded

Noah, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Rivertown Buick GMC's Service Department. Sincerely, The Rivertown Buick GMC Team

Feb 09, 2024 -

Group 1 GMC Rivertown responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 31, 2024

Very helpful & stayed in touch on my vehicle. Mike was a blessing to work with More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike , Digital AirStrike
Feb 02, 2024 -

Group 1 GMC Rivertown responded

It's fantastic to hear that you had a great experience and that Mike provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 24, 2024

Oil change service on same day I called- finished in 2 hrs! Fast and friendly service! More

by Bfranco80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stuart and Leslie
Jan 26, 2024 -

Group 1 GMC Rivertown responded

We're delighted to hear that you were able to get an oil change service on the same day you called and that it was finished in 2 hours. Fast and friendly service is always a great experience. We appreciate your positive review and look forward to serving you in the future. Safe and happy driving!

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