Group 1 Ford of Rockwall

Had our vehicle in for service and one of the items was a tire rotation. Upon receiving the vehicle back, one wheel was badly scarred. The dealership did try to get the wheel repaired, but it wasn’t taken ba tire rotation. Upon receiving the vehicle back, one wheel was badly scarred. The dealership did try to get the wheel repaired, but it wasn’t taken back to 100% original condition. The major issue is that I’ve reached out to the general manager of the dealership through email with no response, and I reached out to the service department to discuss a replacement and they have not returned my call either. I would not use this service department again. The lack of follow up from the dealership is unacceptable and shows complete unresponsiveness to their customers needs. We trusted them with our vehicle and they gave it back in a lesser condition than what we left it with them, which is unacceptable. We don’t mind them making a mistake with a wheel, but they should at a minimum be responsive and communicating, and discussing the situation to resolve. Highly disappointed in this dealership, probably would not purchase or have a vehicle serviced there again. More

My husband bought two trucks from here. Sales and service friendly, fair, and eager to help staff. I just traded my Honda for a Ford and do not regret it. Between the team at Rockwall Ford Sales and service friendly, fair, and eager to help staff. I just traded my Honda for a Ford and do not regret it. Between the team at Rockwall Ford and the customer service with Ford Financing, I'm committed to being part of the Ford Family for life. More

Fastest car purchase ever! Super personable employees who listened to my needs walked out with a new car within a short time Super personable employees who listened to my needs walked out with a new car within a short time More

Have used Rockwall Ford numerous times for service on my 2018 F150 King Ranch. Always pleased with results. 2018 F150 King Ranch. Always pleased with results. More

Service was fine, but I had an appt at 7:30am. Received texts about my truck being serviced at 8:30am and then was never called about my truck being finished. I called at 5 to check and they said Received texts about my truck being serviced at 8:30am and then was never called about my truck being finished. I called at 5 to check and they said come before 6 to pick it up. When I got there they said the truck was done at 10:30a. I didn’t need the truck back right away (as to why I didn’t call sooner) but it’s the common courtesy of letting your customer know their vehicle is ready. More