Group 1 Ford of Rockwall

Unethical business practices and zero accountability. I flew out of state to Dallas specifically to purchase a $40k vehicle from this dealership. I placed a $5,000 deposit on March 10th, but upon arriva I flew out of state to Dallas specifically to purchase a $40k vehicle from this dealership. I placed a $5,000 deposit on March 10th, but upon arrival, the car was in terrible condition. It looked like a DIY project gone wrong, with holes everywhere and a worn-out interior. I immediately canceled the deal and asked for the refund, but I was told that they can't process refund today. Since March 11th, I have been fighting to get my $5,000 back. I’ve followed up 5-6 times and am constantly given the runaround by Danny in sales and Jimmy in finance. I’ve been promised '2-3 business days,' then told to wait until Monday the 16th, and now on the 19th, they claim they might mail a check if don't get, but I can't trust anymore. I have received zero written confirmation of a refund. Avoid this place if you value your time and money. More

Very quick and follows up in a timely manner. TK always answered when I called and the car is running great. TK always answered when I called and the car is running great. More

Like the combinations of drinks and snacks for you in the waiting area. Was very fast, didn't have to wait long waiting area. Was very fast, didn't have to wait long More

They have been helpful in providing me with my routine maintenance service and answering my questions every month. maintenance service and answering my questions every month. More

The service department is great! Every time I go get my car serviced they take care of every need! Every time I go get my car serviced they take care of every need! More