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Group 1 Ford El Paso

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.9
1,288 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 1,288 reviews

March 11, 2026

Amazing service! I got my oil change service done and it went great! Thank you Ford! More

by Maria Teresa Palacio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2026 -

Group 1 Ford El Paso responded

Hi Maria, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 11, 2026

Very good helping people nice helpful five star specially victor mun̈Oz he helped us a lot More

by franky.araiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor mun̈oz
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Mar 14, 2026 -

Group 1 Ford El Paso responded

Hi, thank you for your kind words and this wonderful review! We hope to see you soon!

March 10, 2026

They have a clean and accommodating waiting area. The service was very friendly and efficient. More

by bcrews43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
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March 10, 2026

Respectful, fast, assuring and a great experience. Jesus “Chuy” Rosales was outstanding will do all my service here if he is my advisor. Thank you for taking care of me. More

by mtdudley.tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus “ Chuy” Rosales
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Mar 13, 2026 -

Group 1 Ford El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2026

Marija was extremely helpful and I’ll be back because of her experience and communication with me. More

by Pacman09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija
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Mar 11, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 09, 2026

Great dealership and atmosphere, Eduardo was awesome and stayed in contact with me by updating me on my vehicle More

by haynboy16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Ruelas
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Mar 11, 2026 -

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 08, 2026

Arrived and was attended too right away, text info quickly, waiting was not to long overall,overall quite happy More

by Eusebio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo montes
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Mar 09, 2026 -

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2026

Service and service writer Jerrymyles was awesome. After many years away when it was Shamaley I decided to try them again. Great service. Thanks Jerry. More

by eva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrymyles
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Mar 09, 2026 -

Group 1 Ford El Paso responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jerry here at Group 1 Ford El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 06, 2026

Dealership has been great throughout purchasing and servicing my vehicle. Friendly employees. Wait times are long. More

by t_williams_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Caraveo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sanchez
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Mar 13, 2026 -

Group 1 Ford El Paso responded

Thank you for your feedback. We're glad to hear you've had a great experience with both purchasing and servicing your vehicle and that our team has been friendly. We appreciate your patience regarding wait times and look forward to providing an even better experience on your next visit. Group 1 Ford of El Paso - 915-629-4599

March 05, 2026

I had a great experience at Group 1 Automotive at Ford. The staff was friendly, helpful, and made the whole process smooth and stress-free. They answered all my questions and provided excellent service fro More

by Ianpowers021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob flores
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Mar 07, 2026 -

Group 1 Ford El Paso responded

Hello, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

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