Charles Hassoun
Charles Hassoun at Group 1 Ford El Paso

Charles Hassoun

General Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.6
144 Reviews
4.6

144 Reviews

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144 Reviews of Charles Hassoun

September 02, 2026

Dealership Rating
Employee Rating

5 stars! Carlos was extremely friendly and made the entire process easy and stress-free. He went above and beyond to help me through a tough situation and mad More

by edwardcarrera1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Carlos Carranza

Sep 08, 2026

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass your comments to the Carlos at Group 1 Ford El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2026

Dealership Rating
Employee Rating

After 15 years with a different dearlership in town, making the change was made very easy and rewarding thanks to the Group 1 team. More

by digarduno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Arturo Elvis, Sasha Martínez

Sep 03, 2026

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 01, 2026

Dealership Rating
Employee Rating

Very fast on the deal thanking there time to show me all vehicles and getting me on what I want thanks 2 👍🏼👍🏼 up More

by Kleevmg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga

Sep 03, 2026

Group 1 Ford El Paso responded

Hi, we are so happy to read such a great review about Group 1 Ford El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2026

Dealership Rating
Employee Rating

My experience with the service specialist was very pleasant. She took the time to ask questions about my needs with the truck I was getting serviced. She was extremely polite.and professional. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Jennifer sanchez

Aug 31, 2026

Group 1 Ford El Paso responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2026

Dealership Rating
Employee Rating

Very satisfied and friendly people carlos was and awesome person really appreciate it blessings thank you all More

by luis Bautista
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga

Aug 30, 2026

Group 1 Ford El Paso responded

Hi Luis, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 30, 2026

luis Bautista responded

Everything is good thank you

August 22, 2026

Dealership Rating
Employee Rating

Awesome experience, my truck broke down outside of Elpaso, the dealership moved swiftly to get me into a new truck, Thanks More

by Smithwb37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Nathan Howard

Aug 28, 2026

Group 1 Ford El Paso responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 20, 2026

Dealership Rating
Employee Rating

Great customer service, friendly and fast service they where able to fixed the problem on our truck 🛻 More

by Perla Sanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga

Aug 21, 2026

Group 1 Ford El Paso responded

Hi Perla, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2026

Dealership Rating
Employee Rating

My advisor 13113 Jerry Myles, was very courageous and helpful. Thank you Jerry! David Salazar More

by Dsalazar0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga

Aug 21, 2026

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jerry here at Group 1 Ford El Paso! If you have any further questions, please don't hesitate to reach out!

August 17, 2026

Dealership Rating
Employee Rating

Have been coming to Shamaley (Group 1) for over 35 years and would not trust my vehicles being serviced anywhere else. More

by mneri6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Jesus Rosales (Service Advisor)

Aug 18, 2026

Group 1 Ford El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 16, 2026

Dealership Rating
Employee Rating

Employee was so attendence and helpfull at all time and the time was like i expected thanks More

by mikevazqz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Burciaga , Marija Howard

Aug 16, 2026

Group 1 Ford El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.

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